All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Networks will be performing scheduled fibre cutover. 1 Grazier Lane, Belconnen will be impacted for up to 540 minutes within the maintenance window.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
The upstream supplier will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Affected Node(s):
AD1-AI-14-01
AD1-AI-14-02
AD1-AI-14-03
AD1-AI-14-06
AD1-AI-14-08
AD1-AI-14-09
AD1-AI-15-01
AD1-AI-13-08
The upstream suppliers will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Outage Start Time 17/7/2026 8:00 AM
Outage Restoration 17/7/2026 5:00 PM
Affected Node(s):
AD1-AI-15-02
AD1-AI-16-00
AD1-AI-16-01
AD1-AI-16-02
AD1-AI-16-03
AD1-AI-16-04
AD1-AI-17-00
AD1-AI-17-01
AD1-AI-17-02
AD1-AI-17-03
An energy provider outage has impacted 34 services in Latham, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted 34 services in Latham, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider's outage. ETR: 16:59 AEST
Energy provider's outage. ETR: 16:59 AEST
A VDSL2 site in Kambah ACT went offline impacting 28 services in the area due to a power maintenance onsite. ETR: 16:59 AEST.
A VDSL2 site in Pearce ACT went offline impacting 9 services in the area due to a power maintenance onsite. ETR: 16:00 AEST.
A VDSL2 site in Pearce ACT went offline impacting 9 services in the area due to a power maintenance onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:03 AEST.
Energy Provider restored power to site. Services have restored as of 14:03 AEST.
A VDSL2 site in Lyneham, Mitchell ACT went offline at 12: 47 AEST impacting total of 18 services in the area due to a power interruption onsite. ETR: 16:15 AEST.
Update – 6 July 2026, 11:41 AM AEST
Our upstream carrier has advised that services are now restoring across the network. Most services should be reconnecting automatically.
If you are still experiencing an outage, please power cycle your router or NBN connection device to force a new session. We will continue monitoring the situation and will post a further update once full resolution is confirmed.
Update – 6 July 2026, 11:10 AM AEST
Status: Investigating
Affected Services: NBN-based data services
Affected Regions: NSW, VIC, QLD, WA, SA, TAS, ACT, NT (National)
We are aware of a service disruption affecting NBN TC4 data services nationally. This issue originates with our upstream carrier and is affecting NBN connections across all states and territories.
Our carrier has identified the issue and is currently investigating. No estimated time of resolution has been provided at this stage. We will post updates here as soon as further information becomes available.
We apologise for any inconvenience this may cause and appreciate your patience while this is resolved.
A VDSL2 site in Giralang, ACT went offline at 01:06 AEST impacting 5 services in the area due to energy provider outage. Estimated restoration time is currently 03:00 AEST.
A VDSL2 site in Giralang, ACT went offline at 01:06 AEST impacting 5 services in the area due to energy provider outage. Estimated restoration time is currently 03:00 AEST.
Tech has been engaged. ETA: 12:00 AEST.
Tech has been engaged. ETA: 12:00 AEST.
A VDSL2 site in Ainslie ACT went offline at 09:36 AEST impacting 30 services in the area. Field technician has been engaged to investigate further. ETA 12:00 AEST
Energy Provider restored power to site. Services have restored as of 13:27 AEST.
Energy Provider restored power to site. Services have restored as of 13:27 AEST.
A VDSL2 site in Holder ACT went offline at 10:22 AEST impacting 24 services in the area due to a power interruption onsite. ETR: 14:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:05 AEST.
Energy Provider restored power to site. Services have restored as of 14:05 AEST.
Energy Provider restored power to site. Services have restored as of 14:05 AEST.
A VDSL2 site in Downer ACT went offline at 10:14 AEST impacting 18 services in the area due to a power interruption onsite. Energy Provider is currently investigating the fault. No ETA/ETR yet.
Energy Provider restored power to site. Services have restored as of 12:25 AEST.
Energy Provider restored power to site. Services have restored as of 12:25 AEST.
ETR: 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 10:04 AEST impacting 27 services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 11:25 AEST.
Energy Provider restored power to site. Services have restored as of 11:25 AEST.
A VDSL2 site in Ainslie ACT went offline at 09:34 AEST impacting 19 services in the area due to a power interruption onsite. ETR: 16:00 AEST.