Infinite Networks Status

Dear Valued customer,

Please be advised that planned maintenance work is scheduled in Hamilton, Campbelltown, Albury, Coffs Harbour, Berkely Vale, Maitland, NSW at the below mentioned time. Due to this, NBN services connecting through this location will have an outage of up to 10 minutes during the advised period. However, should any issues arise the total maintenance window will be utilised.

Start 24/03/2021 - End 24/03/2021 - ( 00:01:00 - 06:00:00 AEDT)

If you have any questions about this announcement, please feel free to contact us at Support@infinite.net.au

Kind Regards,

Infinite Networks Team

1300 790 337.

2:30PM (AEDT): We have received and identified a major outage with NBN Services within Canberra ACT

2:39PM (AEDT): We do not have an ETA as of yet, we are currently investigating with our Suppliers and our Services

2:42PM (AEDT): We will update you shortly.

2:48PM (AEDT): From our supplier and NBN - we have confirmed the outage is related to the NBN itself and our suppliers. "Please advise the relevant parts of the business that NBN services based in Canberra ACT are currently experiencing a service disruption. The cause of the disruption is currently being investigated. We apologise for any inconvenience this may have caused."

3:34PM (AEDT): Investigation and works are ongoing with NBN and our supplier, we will keep you posted

4:52PM (AEDT): No ETR has been provided as of yet. Investigation of cause is still ongoing.

5:22PM (AEDT): Update from our Supplier - The cause of the disruption is still under investigation with our upstream carrier. No ETR available at this stage.

7:56PM (AEDT): We are actively speaking with our Supplier to seek a resolution and we will continue to provide updates as we receive them.

8:30PM (AEDT): we’ve been advised that our suppliers have identified where the issue is with the upstream carrier, their is no ETR as of yet. due to this extended outage we are reviewing our relationship with our NBN supplier and we will be sending out an update on what our future plans are in the coming weeks in regards to the matter.

9:19PM (AEDT): Our upstream carrier found the issue on their network. They will attempt to reset the device remotely and in case it fails, they will send their field team out.

11:45PM (AEDT): We’ve been provided an update that this is still being worked on. We will continue to monitor this but we are waiting for a response from the field team on a resolution.

1:45AM (AEDT): No updates as yet, still awaiting field team to arrive.

3:00AM (AEDT): Services are being restored and all connections are looking as if they have been restored. If your service is not working please power cycle your modem/router but if this does not work please contact support for further assistance. We have not received any information from our supplier on what the cause of this issue is but we will update this page with further information when it has been provided to us. We apologise for any inconvenience this has caused. We will be sending an email updating our clients with an post incident report and announcement next week.