Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
7:23am AEST: It is identified that some sites are unavailable via our Canberra transit. This appears to affecting a select amount of sites. We are investigating our network for any issues.
7:37am AEST: This has been localised to Vocus IPv4 Transit out of Canberra. We believe this is related Intercapital Fibre outage and Vocus Canberra services are experiencing issues.
7:50am AEST: Bouncing the ipv4 routing to the Vocus network to see if this assists in restoring the routes.
7:57am AEST: This was not successful so we have remove Vocus IPv4 IP Transit from our network to ensure connectivity works as expected.
8:00am AEST 19th June 2021: Transit enabled and Vocus IPv4 routing reintroduced into the network.
2:41am AEST: Monitoring alerted the NOC that our Victorian Ethernet services are down.
4:35am AEST: Investigations into services being offline as this is an unusual length of time and no planned outages listed.
5:46am AEST: Fault lodged with carrier (Vocus) as no issues inside Infinite's network has been found.
6:48am AEST: Follow up phone call with carrier requesting an update, advised this is being looked into and an engineer will call us back.
8:13am AEST: Services are now restoring, we are monitoring the situation and awaiting a response from the carrier.