Infinite Networks Status

6:00am - 8:00am (AEST): As part of our switch upgrade project we are transitioning some services and networks from the old core switching network to the new core switching network. During this time your service may experience a small 5-10min outage while we move layer 3 vlans between the equipment. This will be minimised and monitored, if you continue to have issues outside this 2 hour window please contact us.

6:00am - 8:00am (AEST): As part of our switch upgrade project we are transitioning some services and networks from the old core switching network to the new core switching network. During this time your service may experience a small 5-10min outage while we move layer 3 vlans between the equipment. This will be minimised and monitored, if you continue to have issues outside this 2 hour window please contact us.

1:00pm AEST: Resolving outage. Confirmed with TransACT NOC services are working.

11:31am AEST: Services now back up again, we are monitoring this as services appear to work for 10-15mins before going down again.

11:30am AEST: Carrier has advised a card failed last night in a core router in Lyons causing issues. The replacement card was swapped out earlier this morning restoring services but then it is not working as expected. Technicians have collected another replacement and will be back onsite at Lyons to replace the replacement card in the next hour.

A work around to route the traffic has been attempted but not all services have come back up. We have observed VDSL authentication and connectivity between clients is working but connectivity to Infinite out through to the Internet is down.

10:30am AEST: Issue is ongoing, we have been advised of the official unplanned outage in Lyons. There is also subsequent power outage in Hughes, Garran and Curtin which is related. EVO Energy provided an ETR of 1pm AEST. We will continue to request updates for an ETR of services and update this page.

9:45am AEST: Services down again, awaiting an update as to the cause and when it will be fixed.

9:33am AEST: Services now coming online and everything is looking good. If your service is not back online please reboot your modem to regain connectivity.

9:15am AEST: Some progress has been made but we have been advised that the outage is still ongoing. Services are now authenticating but do not have Internet access.

7:50am AEST: TransACT NOC has confirmed there is a wide scale outage in the LYONS network interconnect and ETR is in the next 1-2hours.

7:12am AEST: Contact TransACT NOC and left a message.

6:35am AEST: Outage identified and investigations into what the cause could be. Issue is not related to Infinite Networks. No traffic is received from TransACT authentication servers.

5:29am AEST: All VDSL2 services lost contact with Infinite Networks again.

5:19am AEST: Services restored and working as expected.

1:24am AEST: All VDSL2 services lost contact with Infinite Networks.