Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
An energy provider outage has impacted VDSL2 services in Duffy, Holder, and Weston ACT. Estimated restoration time is currently 00:58 AEST 26/07/2025.
An energy provider outage has impacted VDSL2 services in Duffy, Holder, and Weston ACT. Estimated restoration time is currently 00:58 AEST 26/07/2025.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 22:46 AEST.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 22:46 AEST.
We believe this issue has now been fully resolved. Services should be operating normally for all nbn customers. We will sign off for tonight and the NOC will continue to closely monitor the situation over the next 24 hours to ensure stability.
We sincerely apologise for the disruption this has caused and thank you for your patience and understanding throughout the incident. If you are still experiencing any issues, please reach out to our support team at support@infinite.net.au
We are continuing to work on restoring services. Some customers have had their services successfully restored, however others are still experiencing outages. We still are working on identifying the issue for these customers still offline.
We are also still actively working with the router vendor to further investigate the issue and restore connectivity to all affected customers as quickly as possible. We appreciate your continued patience.
Some customers' services are now restoring and we are monitoring the situation. We are working with Vendor of our Broadband Aggregation Router to follow up what the exact cause of the failure is but what we do know right now, the equipment rebooted and when it tried to start up again it would not start up and report a failure.
It appears we have an equipment failure and we are executing our fail over to restore services. ETR of 1-2 hours.
We are onsite at the data centre and we have identified and confirmed an issue with our Broadband Aggregation Router. We have collected information and on the phone to router vendor supportabout the issue. We are working with the vendor support team currently and evaulating ways to get customers back up online as fast as possible.
We are seeing a total loss of service, technicians are enroute to the Data Centre to inspect equipment and connectivity.
We have observed an nbn outage with our Canberra and Queanbeyan nbn services. We are investigating this as a priority. We will post updates to this notice as soon as we have more information.
Energy Provider restored power to site. Services have also restored as of 15:07 AEST.
Energy Provider restored power to site. Services have also restored as of 15:07 AEST.
A VDSL2 site in Watson, ACT went offline at 12:49 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
TPG technician has fixed the fault. Services are online as of 13:36 AEST.
TPG technician has fixed the fault. Services are online as of 13:36 AEST.
A VDSL2 site in O'Connor, ACT went offline at 11:18 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:00 AEST.
A VDSL2 site in Lyneham, ACT went offline at 08:48 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:45 AEST.
A VDSL2 site in Lyneham, ACT went offline at 08:48 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:45 AEST.
Energy Provider restored power to site. Services have also restored as of 13:46 AEST.
Energy Provider restored power to site. Services have also restored as of 13:46 AEST.
Energy Provider restored power to site. Services have also restored as of 13:46 AEST.
A VDSL2 site in Ainslie, ACT went offline at 08:33 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Waramanga ACT went offline at 13:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:36 AEST
A VDSL2 site in Waramanga ACT went offline at 13:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:36 AEST
Energy Provider's Outage. ETR: 16:36 AEDT
Field engineers are being engaged to investigate, ETR 14:30 AEST
Field engineers are being engaged to investigate, ETR 14:30 AEST
Some customers in the Garran area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 14:30 AEST
Energy provider ETR 16:00 AEST.
Energy provider ETR 16:00 AEST.
Two VDSL2 sites in Weston, ACT went offline at 08:41 AEST impacting some services in the area due to energy provider maintenance. ETR is 16:00 AEST
Energy provider ETR 16:00 AEST.
Energy provider ETR 16:00 AEST.
A VDSL2 site in Kambah, ACT went offline at 08:06 AEST impacting some services in the area due to energy provider maintenance. ETR is 16:00 AEST
TPG technician has fixed the fault. Services are online as of 17:15 AEST.
TPG technician has fixed the fault. Services are online as of 17:15 AEST.
A VDSL2 site in Curtin ACT went offline impacting some services in the area. TPG technician has been engaged to investigate further. ETA 17:30 AEST.
A power outage impacting a VDSL2 site in Higgins, ACT has been restored. Services are back online.
A power outage impacting a VDSL2 site in Higgins, ACT has been restored. Services are back online.
A VDSL2 site in Higgins ACT went offline at 13:39 AEST impacting some services in the area due to a power interruption onsite. ETR: 17:08 AEST
ETR is 13:45 AEST.
ETR is 13:45 AEST.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 13:45 AEST.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEST.
Connectivity to network equipment has been lost. Some customers in Deakin may be disconnected from the Internet during this period. Our field technician will be engaged in the daytime to investigate further. No ETA/ETR.
Connectivity to network equipment has been lost. Some customers in Deakin may be disconnected from the Internet during this period. Our field technician will be engaged in the daytime to investigate further. No ETA/ETR.
Energy provider outage ETR 18:00 AEST
Energy provider outage ETR 18:00 AEST
On call Tech reset RCD restoring services
A VDSL2 site in Stirling, ACT that went offline impacting some services in the area has been resstored
A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.