All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-10-25 09:45:55
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
A VDSL2 site in Waramanga, ACT went offline at 08:17 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Waramanga, ACT went offline at 08:17 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
Energy provider planned work has run over time. They have advised mains power should be restored by 16:30AEST
Energy provider planned work has run over time. They have advised mains power should be restored by 16:30AEST
A VDSL2 site in Turner, ACT went offline at 08:38 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Turner, ACT went offline at 08:38 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
TPG technician attended and resolved issue, customer ports now syncing again.
TPG technician attended and resolved issue, customer ports now syncing again.
Energy provider outage resolved restoring networking equipment connectivity and services at 11:20 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 11:20 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 11:20 AEST.
Networking equipment has been impacted by an energy provider outage ETR 12:30 AEST.
Some customers in the O'connor area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 12:30 AEST.
TPG technician has fixed the fault. Services are online as of 08:47 AEST.
TPG technician has fixed the fault. Services are online as of 08:47 AEST.
Field engineers are being engaged to investigate, ETA 10:00 AEST AEST.
Some customers in the Pearce area of the ACT maybe disconnected from there VDSL2services. Field engineers are being engaged to investigate, ETA 10:00 AEST AEST.
Splicing completed for damaged fibre cable. Services restored.
Fibre damage has been identified. unfortunately due to access restrictions repair work will commence at this stage until Wednesday 30 July or Thursday 31 July.
FOPS attended site and found a damaged fibre cable that will need to be replaced. Fibre cable replacement and all its preparation will commence on Monday (28/07). No ETR.
A VDSL2 site in HUGHES, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 16:45 AEST
Field technician attended site and found a damaged fibre cable that will need to be replaced. Fibre cable replacement and all its preparation will commence on Monday (28/07). No ETR.
Field technician attended site and found a damaged fibre cable that will need to be replaced. Fibre cable replacement and all its preparation will commence on Monday (28/07). No ETR.
A VDSL2 site in HUGHES, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 16:45 AEST
Field engineers have restored services in the area as of 11:10 AEST.
Field engineers have restored services in the area as of 11:10 AEST.
Field engineers have restored services in the area as of 11:10 AEST.
Field tech was on site and was not able to get a hold of the building manager to access our equipment. If building manager does not provide access this weekend, field tech will come back on Monday (28/07) to attend to this fault.
A VDSL2 site in Turner, ACT went offline at 04:48 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.