All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
An energy provider outage has impacted VDSL2 services in KAMBAH . Estimated restoration time is currently 16:00 AEST
An energy provider outage has impacted VDSL2 services in KAMBAH . Estimated restoration time is currently 16:00 AEST
Energy provider outage. ETR - 11:45 AEST
Energy provider outage. ETR - 11:45 AEST
An energy provider outage has impacted VDSL2 services in Holder, Dyffy and Weston. ETR is currently 11:45 AEST
TPG technician has fixed the fault. Services are online as of 15:30:52 AEST.
TPG technician has fixed the fault. Services are online as of 15:30:52 AEST.
A VDSL2 site in SCULLIN ACT went offline at 12:33 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA to be determined.
An energy provider outage has impacted VDSL2 services in Curtin, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Curtin, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted a VDSL2 site in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted a VDSL2 site in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
A VDSL2 site in Curtin ACT went offline at 14:54 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:45 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
A VDSL2 site in Scullin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider outage resolved restoring networking equipment connectivity and services at 14:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 14:30 AEST.
Networking equipment has been impacted by an energy provider outage ETR 16:00 AEST.
Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 16:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 10:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 10:30 AEST.
Networking equipment has been impacted by an energy provider outage ETR 12:45 AEST.
Some customers in the Hughes area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 12:45 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 13:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 13:00 AEST.
Some customers in the Kaleen area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 15:30 AEST.
Field engineers have restored services in the area as of 15:30 AEST.
Field engineers are being engaged to investigate, ETR 14:45 AEST.
Field engineers have restored services in the area as of 15:30 AEST.
Some customers in the Kambah area of the ACT disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 14:45 AEST.
Field engineers ETA 09:30 AEST.
Field engineers ETA 09:30 AEST.
A VDSL2 site in Kambah, ACT went offline at 20:50 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider outage resolved restoring networking equipment connectivity and services at 12:15 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 12:15 AEST.
Some customers in the Greater Latham & Ainslie area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 15:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate. ETR 19:35 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate. ETR 19:35 AEST
Field tech reset tripped breaker bringing the VDSL device back online at 03/08/25 11:06 AEST.
Field tech reset tripped breaker bringing the VDSL device back online at 03/08/25 11:06 AEST.
A VDSL2 site in Yarralumla, ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field tech has been engaged to attend and investigate. ETA 11:45 AEST
A VDSL2 site in Hackett, ACT went offline at 08:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further and the estimated time of arrival (ETA) is 10:00 AEST.
A VDSL2 site in Hackett, ACT went offline at 08:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further and the estimated time of arrival (ETA) is 10:00 AEST.
A VDSL2 site in Dickson, ACT went offline at 06:37 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further, ETA 10:00 03/08
A VDSL2 site in Dickson, ACT went offline at 06:37 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further, ETA 10:00 03/08
Services are now back online. FOPS has reset tripped breaker on site. Restored at 17:24 AEST
Services are now back online. Field tech has reset tripped breaker on site. Restored at 17:24 AEST
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 17:30 AEST
Field tech reset tripped RCD bringing the VDSL device back online at 03/08/25 10:24:23 AEST.
Field tech reset tripped RCD bringing the VDSL device back online at 03/08/25 10:24:23 AEST.
Tech ETA 09:40 AEST
A VDSL2 site in Kambah, ACT went offline at 19:37 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend 03/08 to investigate