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This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
An energy provider outage has impacted VDSL2 services in Mitchell, ACT. Estimated restoration time is currently 16/08/2025 00:00 AEST.
An energy provider outage has impacted VDSL2 services in Mitchell, ACT. Estimated restoration time is currently 16/08/2025 00:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 13:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 13:30 AEST.
Energy Provider restored power to site. Services have restored as of 15:16 AEST.
Energy Provider restored power to site. Services have restored as of 15:16 AEST.
A VDSL2 site in Curtin ACT went offline at 08:48 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST
Impacted VDSL2 services in Monash are now restored.
Impacted VDSL2 services in Monash are now restored.
Correction: Tech has been dispatched. ETA: 12:00 AEST
A VDSL2 site in Monash ACT went offline at 6:27 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:24 AEST.
Energy Provider restored power to site. Services have restored as of 14:24 AEST.
Energy Provider's Outage. ETR: 16:00 AEST
Energy Provider has completed the Maintenance. VDSL Services in Higgins are now online as of 16:24 AEST.
Energy Provider has completed the Maintenance. VDSL Services in Higgins are now online as of 16:24 AEST.
An energy provider outage has impacted VDSL2 services in Higgins, ACT. Estimated restoration time is currently 21:00 AEST.
Energy Provider has completed the Maintenance. VDSL Services in Watson are now online as of 13:00 AEST.
Energy Provider has completed the Maintenance. VDSL Services in Watson are now online as of 13:00 AEST.
An energy provider outage has impacted VDSL2 services in Watson, ACT. Estimated restoration time is currently 13:00 AEST.
An energy provider outage has impacted HFC VDSL2 services in Kambah. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted HFC VDSL2 services in Kambah. Estimated restoration time is currently 16:00 AEST.
Energy Provider completed there maintenance. VDSL Services in Watson are now online as of 13:00 AEST.
Energy Provider completed there maintenance. VDSL Services in Watson are now online as of 13:00 AEST.
An energy provider outage has impacted VDSL2 services in Watson, ACT. Estimated restoration time is currently 13:00 AEST.
VDSL2 services in HOLDER are now up after Energy Provider Maintenance completed.
VDSL2 services in HOLDER are now up after Energy Provider Maintenance completed.
An energy provider outage has impacted VDSL2 services in HOLDER. Estimated restoration time is currently 16:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:24 AEST.
TPG technician has fixed the fault. Services are online as of 14:24 AEST.
A VDSL2 site in KAMBAH ACT will be offline until 11:45 AEST impacting some services in the area due to device troubleshooting.
Multiple VDSL2 site in Kaleem and Lyneham, ACT went offline at 01:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 05:00 AEST.
Multiple VDSL2 site in Kaleem and Lyneham, ACT went offline at 01:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 05:00 AEST.
FOPS have been engaged to investigate. ETA: 14:00 AEST
FOPS have been engaged to investigate. ETA: 14:00 AEST
A VDSL2 site in Ainslie, ACT went offline at 12:57 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.