Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Energy provider outage resolved restoring networking equipment connectivity and services at 16:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 16:00 AEST.
Some customers in the Higgins area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 17:00 AEST.
A VDSL2 site in Farrer, ACT has service ports all down impacting some services in the area TPG technician has been engaged to attend and investigate further. ETA is 19:30 AEST.
A VDSL2 site in Farrer, ACT has service ports all down impacting some services in the area TPG technician has been engaged to attend and investigate further. ETA is 19:30 AEST.
An energy provider outage has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 23:16 AEST.
An energy provider outage has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 23:16 AEST.
Energy Provider restored power to site. Services have restored as of 15:14 AEST.
Energy Provider restored power to site. Services have restored as of 15:14 AEST.
A VDSL2 site in Torrens ACT went offline at 8:48 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 10:04 AEST.
TPG technician has fixed the fault. Services are online as of 10:04 AEST.
A VDSL2 site in Ainslie ACT went offline impacting some services in the area. TPG technician has been engaged to investigate further. ETA 9:53 AEST
TransNOC investigating. No ETR.
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 16:10 AEST.
Energy Provider restored power to site. Services have restored as of 16:10 AEST.
A VDSL2 site in ARANDA ACT went offline at 14:26 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 17:26 AEST.
Energy Provider restored power to site. Services have restored as of 17:26 AEST.
A VDSL2 site in Weston ACT went offline at 8:34 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
A VDSL2 site in Higgins ACT went offline at 14:57 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Higgins ACT went offline at 14:57 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 16:24 AEST.
Energy Provider restored power to site. Services have restored as of 16:24 AEST.
Energy Provider's Maintenance. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 16:45 AEST.
Energy Provider restored power to site. Services have restored as of 16:45 AEST.
A VDSL2 site in Higgins ACT went offline at 08:08 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Dickson ACT went offline at 07:56 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Dickson ACT went offline at 07:56 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.