Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-10-20 20:20:40
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Energy Provider restored power to site. Services have restored as of 13:59 AEDT.
Energy Provider restored power to site. Services have restored as of 13:59 AEDT.
A VDSL2 site in Higgins ACT went offline at 09:19 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 15:41 AEDT.
TPG technician has fixed the fault. Services are online as of 15:41 AEDT.
A VDSL2 site in Downer, ACT went offline at 15:29 AEDT impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETR is 16:30 AEDT.
A VDSL2 site in Ainslie, ACT went offline at 14:49 AEDT impacting some services in the area. Tech completed maintenance. Services restored as of 15:00 AEDT.
A VDSL2 site in Ainslie, ACT went offline at 14:49 AEDT impacting some services in the area. Tech completed maintenance. Services restored as of 15:00 AEDT.
The energy provider outage impacting VDSL2 services in Duffy, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Duffy, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Duffy, ACT has been restored. Services are back online.
Some VDSL2 sites in Duffy, ACT went offline impacting services in the area due to a power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider outage. ETR: 07:34 AEDT
Energy Provider restored power to site. Services have restored as of 18:44 AEDT.
Energy Provider restored power to site. Services have restored as of 18:44 AEDT.
A VDSL2 site in Kambah ACT went offline at 17:25 AEDT impacting some services in the area due to a power interruption onsite. ETR: 20:56 AEDT.
Energy Provider restored power to site. Services have restored as of 13:27 AEDT.
Energy Provider restored power to site. Services have restored as of 13:27 AEDT.
A VDSL2 site in MONASH ACT went offline at 08:15 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:43 AEDT.
Energy Provider restored power to site. Services have restored as of 11:43 AEDT.
Energy Provider's Maintenance. ETR: 12:30 AEDT.
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC Amazon has confirmed the issue with AWS has been resolved and operations are returning to normal.
We thank everyone for their patience with this incident
If you have any questions or are still having unrelated internet connectivity issues please contact our Support Team at 1300 790 337 or at support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Evening once again from the Infinite NOC
Amazon has confirmed the issue looks likely to be with be related to DNS resolution of the DynamoDB API endpoint in the US-EAST-1 AWS Region
Amazon are working to fix this issue now
Manual Update from the Infinite Network Operations Center:
Good Evening from the Infinite NOC, we are seeing issues with Sites and Apps that rely on AWS Services
At this time there is believed to be a major outage with the Amazon AWS Platform that has occured within the last two hours.
While this does not impact Infinite's Operations and Core Services, some customers on our Broadband and Fibre Products may be unable to access certain resources that rely on AWS.
We are waiting for updates from Amazon at this time, and will update this incident page as we get updates from Amazon.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
An energy provider outage has impacted VDSL2 services in Mawson, ACT. Estimated restoration time is currently 15:30 AEDT.
Tech reset RCD. Services have restored.
Tech reset RCD. Services have restored.
A VDSL2 site in Kambah, ACT went offline at 04:09 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEDT.
Energy Provider restored power to site. Services have restored as of 16:17 AEDT.
Energy Provider restored power to site. Services have restored as of 16:17 AEDT.
A VDSL2 site in HOLT ACT went offline at 09:48 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:12 AEDT.