Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Fisher, and Waramanga (ACT) Service Region on Wednesday the 23rd of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-61-03
AD1-LY-61-04
AD1-LY-61-05
AD1-LY-61-06
AD1-LY-61-07
AD1-LY-62-00
AD1-LY-62-02
AD1-LY-62-03
AD1-LY-62-04
AD1-LY-62-05
AD1-LY-62-06
AD1-LY-62-07
AD1-LY-63-00
AD1-LY-63-02
AD1-LY-63-03
AD1-LY-63-04
AD1-LY-63-05
AD1-LY-63-06
AD1-LY-63-07
AD1-LY-64-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Emergency Network Maintenance in the Aisnlie (ACT) Service Region on Wednesday the 23rd of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-AI-06-06
AD1-AI-06-02
AD1-AI-06-07
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Deakin, and Kambah (ACT) Service Region on Monday the 28th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-07-02
AD1-LY-07-03
AD1-LY-07-04
AD1-LY-07-05
AD1-LY-07-06
AD1-LY-07-07
AD1-LY-70-00
AD1-LY-70-02
AD1-LY-70-03
AD1-LY-70-04
AD1-LY-70-05
AD1-LY-70-06
AD1-LY-70-07
AD1-LY-70-09
AD1-LY-71-00
AD1-LY-71-03
AD1-LY-71-04
AD1-LY-71-05
AD1-LY-71-06
AD1-LY-71-07
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Kambah, Garran, Yarralumla, Deakin, and Curtin (ACT) Service Region on Tuesday the 29th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-72-00
AD1-LY-72-02
AD1-LY-72-03
AD1-LY-72-04
AD1-LY-72-05
AD1-LY-72-06
AD1-LY-72-07
AD1-LY-72-08
AD1-LY-72-09
AD1-LY-73-00
AD1-LY-77-02
AD1-LY-08-00
AD1-LY-08-02
AD1-LY-08-03
AD1-LY-08-04
AD1-LY-08-06
AD1-LY-08-07
AD1-LY-08-08
AD1-LY-09-00
AD1-LY-09-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Monash, and Kambah (ACT) Service Region on Thursday the 1st of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-MO-12-05
AD1-MO-13-00
AD1-MO-13-02
AD1-MO-13-03
AD1-MO-13-04
AD1-MO-13-05
AD1-MO-13-06
AD1-MO-13-07
AD1-MO-13-08
AD1-MO-13-09
AD1-MO-14-00
AD1-MO-14-03
AD1-MO-14-04
AD1-MO-14-05
AD1-MO-14-06
AD1-MO-14-07
AD1-MO-14-08
AD1-MO-14-09
AD1-MO-15-00
AD1-MO-15-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
A VDSL2 site in Braddon ACT is experiencing intermittent service disruption impacting 31 services in the area. Field Technician has been engaged and will troubleshoot the fault next week during business hours.
Energy provider restored the power to site. Services have restored as of 18:37 AEST.
A VDSL2 site in Chapman ACT went offline at 12:12 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:39 AEST.
Energy provider restored power to site. Services have restored as of 12:41 AEST.
A VDSL2 site in O'Connor ACT went offline at 9:02 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
Energy Provider restored power to site. Services have restored as of 11:14 AEST.
A VDSL2 site in Narrabundah ACT went offline at 08:11 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy provider restored power to site. Services have restored as of 14:35 AEST.
A VDSL2 site in HOLDER ACT went offline at 09:11 AEST impacting 20 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Outage experienced yesterday has fixed by our technician and services are online as of 17/09/2026 13:02 AEST.
A VDSL2 site in Yarralumla ACT went offline at 08:41 AEST impacting 22 services in the area. Technician has been engaged to investigate further. ETA 10:40 AEST
Energy Provider restored power to site. Services have restored as of 12:55 AEST.
A VDSL2 site in Narrabundah ACT went offline at 11:12 AEST impacting 21 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
The energy provider outage impacting VDSL2 services in Narrabundah, ACT has been restored. Services are back online.
A VDSL2 site in Narrabundah, ACT went offline impacting services in the area due to a power interruption onsite. Estimated restoration time is currently 15:30 AEST.
Vision Network will be performing Emergency Network Maintenance in the Deakin (ACT) Service Region on Wednesday the 16th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-05-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Emergency Network Maintenance in the Rivett, Kambah, and Downer (ACT) Service Region on Wednesday the 16th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-30-03
AD1-MO-15-03
AD1-AI-32-01
AD1-AI-32-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Mawson, Farrer, and Deakin (ACT) Service Region on Wednesday the 16th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-48-08
AD1-LY-49-00
AD1-LY-49-02
AD1-LY-49-03
AD1-LY-49-04
AD1-LY-49-05
AD1-LY-49-07
AD1-LY-50-00
AD1-LY-50-03
AD1-LY-50-04
AD1-LY-50-05
AD1-LY-50-06
AD1-LY-50-07
AD1-LY-05-00
AD1-LY-05-03
AD1-LY-05-04
AD1-LY-05-05
AD1-LY-05-06
AD1-LY-50-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Energy Provider restored power to site. Services have restored as of 11:54 AEST.
A VDSL2 site in Macgregor ACT went offline at 10:01 AEST impacting 16 services in the area due to a power interruption onsite. ETR: 13:45 AEST.
Energy provider has completed maintenance work.
A VDSL2 site in Oxley ACT went offline at 09:31 AEST impacting 10 services in the area due to a power interruption onsite. ETR: 16:00 AEST.