Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 16:00 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 16:00 AEST.
A VDSL2 site in Red Hill, ACT went offline at 12:48 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Red Hill, ACT went offline at 12:48 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
We have lost connectivity to VDSL2 network devices in Macgregor, ACT. Technician ETA: 14:00 AEST.
We have lost connectivity to VDSL2 network devices in Macgregor, ACT. Technician ETA: 14:00 AEST.
A VDSL2 site in Hughes, ACT went offline at 17:02 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 17:02 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 10:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 10:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Field engineers have restored services in the area as of 13:15 AEST.
Field engineers have restored services in the area as of 13:15 AEST.
Field engineers have restored services in the area as of 13:15 AEST.
Field engineers have restored services in the area as of 13:15 AEST.
Some customers in the Monash area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 13:30 AEST.
Some customers in the Monash area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 09:00 AEST 20/5/25.
Some customers in the Monash area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 09:00 AEST 20/5/25.
Field engineers have restored services in the area as of 08:40 AEST.
Field engineers have restored services in the area as of 08:40 AEST.
FOPS are being engaged to investigate in BH, ETR 11:00 AEST.
Some customers in the Waramanga area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 11:00 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Connectivity to network equipment has been lost. Customers in CURTIN may be disconnected from the Internet during this period. FOPS will be engaged in the daytime to investigate. ETA around 10:00 AEST.
Field engineers have restored services in the area as of 10:05 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. FOPS will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. FOPS will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Oxley ACT went offline. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT in the vacinity of DE GARIS PLACE impacting some services in the area due to a suspected power interruption onsite. Electricla contractorhas been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT in the vacinity of DE GARIS PLACE impacting some services in the area due to a suspected power interruption onsite. Electricla contractorhas been engaged to attend and investigate further.
A VDSL2 site in Civic, ACT in the Vacinity of Marcus Clarke St impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Civic, ACT in the Vacinity of Marcus Clarke St impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin ACT went offline at 13:40 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:20 AEST
A VDSL2 site in Scullin ACT went offline at 13:40 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:20 AEST
TPG technician has resolved issue at the VDSL2 site in Scullin
TPG technician has resolved issue at the VDSL2 site in Scullin
A VDSL2 site in Scullin, ACT went offline at 19:54 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Pearce, ACT went offline at 10:06 AEST impacting some services in the area due to energy provider outage. ETR is 15:30 AEST.
A VDSL2 site in Pearce, ACT went offline at 10:06 AEST impacting some services in the area due to energy provider outage. ETR is 15:30 AEST.
A fault affecting VDSL2 site in Deakin ACT has been fixed restoring services
A fault affecting VDSL2 site in Deakin ACT has been fixed restoring services
Mains power restored by energy provider
Mains power restored by energy provider
We have lost connectivity to VDSL2 network devices in Pearce, ACT. Technician ETA: 10:30 AEST.
Mains power restored by energy provider
Mains power restored by energy provider
Mains power restored by energy provider
We have lost connectivity to VDSL2 network devices in Pearce, ACT. Technician ETA: 10:30 AEST.
VDSL2 sites in Pearce ACT went offline at 13:14 AEST due to Energy Provider's maintenance impacting some services in the area. ETR 15:30 AEST.
VDSL2 sites in Pearce ACT went offline at 13:14 AEST due to Energy Provider's maintenance impacting some services in the area. ETR 15:30 AEST.
A VDSL2 site in Stirling, ACT went offline at 05:09 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Stirling, ACT went offline at 05:09 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
We have lost connectivity to VDSL2 network devices in Chapman, ACT. Technician ETA: 11:30 AEST.
Adtran back online.
Adtran back online.
A VDSL2 site in Garran, ACT went offline at 5:15 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.