Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
A VDSL2 site in Scullin, ACT went offline at 26/05/2025 19:58 AEST impacting the phone and internet services in some parts of the area. TPG field tech will investigate during 27/05/2025 daylight time. No ETR.
A VDSL2 site in Scullin, ACT went offline at 26/05/2025 19:58 AEST impacting the phone and internet services in some parts of the area. TPG field tech will investigate during 27/05/2025 daylight time. No ETR.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
A VDSL2 site in Pearce, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further at daytime. ETA is to be updated.
A VDSL2 site in Curtin, ACT went offline at 12:56 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEST.
A VDSL2 site in Curtin, ACT went offline at 12:56 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEST.
A VDSL2 site in Lyneham, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:00 AEST.
A VDSL2 site in Lyneham, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:00 AEST.
A VDSL2 site in Monash, ACT went offline at 07:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:30 AEST.
A VDSL2 site in Monash, ACT went offline at 07:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:30 AEST.
16 VDSL2 Adtrans remain offline affecting 356 iinet residential customers. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time. Affected Dslams:ad1-ai-50-00ad2-ai-50-00ad1-ai-50-02ad1-ai-50-03ad1-ai-50-08ad1-ai-51-02ad1-ai-51-03ad1-ai-51-04ad1-ai-51-05ad1-ai-51-06ad1-ai-51-07ad1-ai-52-00ad1-ai-52-02ad1-ai-84-00ad2-ai-84-00ad3-ai-84-00
16 VDSL2 Adtrans remain offline affecting 356 iinet residential customers. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time. Affected Dslams:ad1-ai-50-00ad2-ai-50-00ad1-ai-50-02ad1-ai-50-03ad1-ai-50-08ad1-ai-51-02ad1-ai-51-03ad1-ai-51-04ad1-ai-51-05ad1-ai-51-06ad1-ai-51-07ad1-ai-52-00ad1-ai-52-02ad1-ai-84-00ad2-ai-84-00ad3-ai-84-00
Technicians at the site of the fiber cable break, 1 Mouat St, Lyneham and assessing the damage, no ETR.
Suspected fiber fault in Lyneham. Fiber tech has been engaged to further investigate. No ETR.
We have lost connectivity to VDSL2 network devices in Belconnen area, ACT. Technicians are investigating the outage. No ETR.
A VDSL2 site in Mawson, ACT went offline at 14:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:05 AEST.
A VDSL2 site in Mawson, ACT went offline at 14:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:05 AEST.
A VDSL2 site in Scullin, ACT went offline at 12:15 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:45 AEST.
A VDSL2 site in Scullin, ACT went offline at 12:15 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:45 AEST.
Tech dispatched. ETA is 11:30 AEST
Tech dispatched. ETA is 11:30 AEST
A VDSL2 site in Waramanga, ACT went offline at 09:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:30 AEST
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
A VDSL2 site in Curtin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 19:30 AEST
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 19:30 AEST
A VDSL2 site in Monash, ACT went offline at 09:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:35 AEST.
A VDSL2 site in Monash, ACT went offline at 09:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:35 AEST.
A VDSL2 site in Campbell, ACT went offline at 04:05 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Campbell, ACT went offline at 04:05 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA to be updated.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
Restored. Field tech replaced a faulty unit on site bringing the services back online.
Restored. Field tech replaced a faulty unit on site bringing the services back online.
A VDSL2 site in Curtin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 18:30 AEST.
A VDSL2 site in Lyneham ACT went offline at 16:41 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:10 AEST
A VDSL2 site in Lyneham ACT went offline at 16:41 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:10 AEST
A VDSL2 site in Latham ACT went offline at 15:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 03:03 AEST 11/07/2025.
A VDSL2 site in Latham ACT went offline at 15:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 03:03 AEST 11/07/2025.
Energy Provider's Outage. ETR: 03:03 AEST 11/07/2025.
A VDSL2 site in Monash, ACT went offline at 12:39 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:40 AEST.
A VDSL2 site in Monash, ACT went offline at 12:39 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:40 AEST.
A VDSL2 site in Monash, ACT went offline at 08:53 AEST impacting some services in the area due to a suspected power interruption onsite. ETR is 12:45 AEST.
A VDSL2 site in Monash, ACT went offline at 08:53 AEST impacting some services in the area due to a suspected power interruption onsite. ETR is 12:45 AEST.
A VDSL2 site in Monash, ACT went offline at 07:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
A VDSL2 site in Monash, ACT went offline at 07:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 16:00 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 16:00 AEST.
A VDSL2 site in Red Hill, ACT went offline at 12:48 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Red Hill, ACT went offline at 12:48 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
We have lost connectivity to VDSL2 network devices in Macgregor, ACT. Technician ETA: 14:00 AEST.
We have lost connectivity to VDSL2 network devices in Macgregor, ACT. Technician ETA: 14:00 AEST.
A VDSL2 site in Hughes, ACT went offline at 17:02 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 17:02 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 10:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 10:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.