Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
FOPS ETA: 15:30 AEST
We have lost connectivity to VDSL2 network devices in Watson, ACT. Technician ETA: 15:30 AEST.
Impacted VDSL2 services in Rivett, ACT restored.
Impacted VDSL2 services in Rivett, ACT restored.
An energy provider outage has impacted VDSL2 services in Rivett, ACT. Estimated restoration time is currently 12:00 AEST.
A VDSL2 site in Scullin, ACT went offline at 00:58 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 00:58 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
Our Supplier will be doing FTTN node RCD testing for the following DSLAM nodes and Suburbs. All nodes below will have an outage of approximately 30 minutes during the dates mentioned in the suburbs Below.
Tuesday 03/06/2025 8am - 4pm
GRIFFITH and NARRABUNDAH Nodes AD1-KI-22-07, AD1-KI-27-00, AD1-KI-27-02, AD1-KI-27-03, AD1-KI-27-04, AD1-KI-29-02, AD1-KI-29-03, AD1-KI-32-07, AD1-KI-53-00, AD2-KI-53-00, AD1-KI-29-06, AD1-KI-29-07
Wednesday 04/06/2025 8am - 4pm
NARRABUNDAH Nodes AD1-KI-30-04, AD1-KI-30-05, AD1-KI-30-06, AD1-KI-30-07, AD1-KI-31-00, AD1-KI-31-02, AD1-KI-31-03, AD1-KI-31-04, AD1-KI-31-05, AD1-KI-31-06, AD1-KI-31-07, AD1-KI-32-00
Thursday 05/06/2025 8am - 4pm
NARRABUNDAH Nodes AD1-KI-32-02, AD1-KI-32-03, AD1-KI-32-04, AD1-KI-32-05, AD1-KI-32-06, D1-KI-33-00, AD1-KI-33-02, AD1-KI-33-03, AD1-KI-33-04, AD1-KI-33-05, AD1-KI-33-06, AD1-KI-33-07
Friday 06/06/2025 8am - 4pm
NARRABUNDAH and KINGSTON Nodes AD1-KI-34-00, AD1-KI-34-02, AD1-KI-34-03, AD1-KI-39-00, AD2-KI-39-00, AD3-KI-39-00, AD1-KI-39-02, AD1-KI-39-03, AD1-KI-39-04, AD2-KI-39-04, AD1-KI-10-00, AD2-KI-10-00
Field engineers have restored services in the area as of 16:15 AEST.
Field engineers have restored services in the area as of 16:15 AEST.
Field engineers have restored services in the area as of 16:15 AEST.
Some customers in the Reid area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 17:00 AEST.
Field engineers have restored services in the area as of 14:25 AEST.
Field engineers have restored services in the area as of 14:25 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 14:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 15:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 15:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 15:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 15:10 AEST.
Some customers in the Torrens area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 15:30 AEST.
A VDSL2 site in Scullin, ACT went offline at 26/05/2025 19:58 AEST impacting the phone and internet services in some parts of the area. TPG field tech will investigate during 27/05/2025 daylight time. No ETR.
A VDSL2 site in Scullin, ACT went offline at 26/05/2025 19:58 AEST impacting the phone and internet services in some parts of the area. TPG field tech will investigate during 27/05/2025 daylight time. No ETR.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
A VDSL2 site in Pearce, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further at daytime. ETA is to be updated.
A VDSL2 site in Curtin, ACT went offline at 12:56 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEST.
A VDSL2 site in Curtin, ACT went offline at 12:56 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEST.
A VDSL2 site in Lyneham, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:00 AEST.
A VDSL2 site in Lyneham, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:00 AEST.
A VDSL2 site in Monash, ACT went offline at 07:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:30 AEST.
A VDSL2 site in Monash, ACT went offline at 07:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:30 AEST.
16 VDSL2 Adtrans remain offline affecting 356 iinet residential customers. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time.
Affected Dslams:ad1-ai-50-00ad2-ai-50-00ad1-ai-50-02ad1-ai-50-03ad1-ai-50-08ad1-ai-51-02ad1-ai-51-03ad1-ai-51-04ad1-ai-51-05ad1-ai-51-06ad1-ai-51-07ad1-ai-52-00ad1-ai-52-02ad1-ai-84-00ad2-ai-84-00ad3-ai-84-00
16 VDSL2 Adtrans remain offline affecting 356 iinet residential customers. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time.
Affected Dslams:ad1-ai-50-00ad2-ai-50-00ad1-ai-50-02ad1-ai-50-03ad1-ai-50-08ad1-ai-51-02ad1-ai-51-03ad1-ai-51-04ad1-ai-51-05ad1-ai-51-06ad1-ai-51-07ad1-ai-52-00ad1-ai-52-02ad1-ai-84-00ad2-ai-84-00ad3-ai-84-00
Technicians at the site of the fiber cable break, 1 Mouat St, Lyneham and assessing the damage, no ETR.
Suspected fiber fault in Lyneham. Fiber tech has been engaged to further investigate. No ETR.
We have lost connectivity to VDSL2 network devices in Belconnen area, ACT. Technicians are investigating the outage. No ETR.
A VDSL2 site in Mawson, ACT went offline at 14:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:05 AEST.
A VDSL2 site in Mawson, ACT went offline at 14:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:05 AEST.
A VDSL2 site in Scullin, ACT went offline at 12:15 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:45 AEST.
A VDSL2 site in Scullin, ACT went offline at 12:15 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:45 AEST.
Tech dispatched. ETA is 11:30 AEST
Tech dispatched. ETA is 11:30 AEST
A VDSL2 site in Waramanga, ACT went offline at 09:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:30 AEST
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
A VDSL2 site in Curtin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 19:30 AEST
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 19:30 AEST
A VDSL2 site in Monash, ACT went offline at 09:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:35 AEST.
A VDSL2 site in Monash, ACT went offline at 09:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:35 AEST.
A VDSL2 site in Campbell, ACT went offline at 04:05 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Campbell, ACT went offline at 04:05 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA to be updated.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
Restored. Field tech replaced a faulty unit on site bringing the services back online.
Restored. Field tech replaced a faulty unit on site bringing the services back online.
A VDSL2 site in Curtin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 18:30 AEST.
A VDSL2 site in Lyneham ACT went offline at 16:41 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:10 AEST
A VDSL2 site in Lyneham ACT went offline at 16:41 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:10 AEST
A VDSL2 site in Latham ACT went offline at 15:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 03:03 AEST 11/07/2025.
A VDSL2 site in Latham ACT went offline at 15:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 03:03 AEST 11/07/2025.
Energy Provider's Outage. ETR: 03:03 AEST 11/07/2025.
A VDSL2 site in Monash, ACT went offline at 12:39 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:40 AEST.
A VDSL2 site in Monash, ACT went offline at 12:39 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:40 AEST.
A VDSL2 site in Monash, ACT went offline at 08:53 AEST impacting some services in the area due to a suspected power interruption onsite. ETR is 12:45 AEST.
A VDSL2 site in Monash, ACT went offline at 08:53 AEST impacting some services in the area due to a suspected power interruption onsite. ETR is 12:45 AEST.
A VDSL2 site in Monash, ACT went offline at 07:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
A VDSL2 site in Monash, ACT went offline at 07:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.