Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
VDSL FOPS have found no fibre issues, and we have already swapped the Dslam. Escalated to engineers for higher level analysis. No ETR.
VDSL FOPS have found no fibre issues, and we have already swapped the Dslam. Escalated to engineers for higher level analysis. No ETR.
VDSL FOPS have found no fibre issues, and we have already swapped the Dslam. Escalated to engineers for higher level analysis. No ETR.
A VDSL2 site in Ainslie, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
ETR of 15:00 AEST.
ETR of 15:00 AEST.
Tech dispatched. ETA is 15:20 AEST.
A VDSL2 site in Kambah, ACT went offline at 13:25 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 15:20 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 19:10 AEST.
Energy provider unplanned outage. No ETR.
Energy provider outage resolved restoring networking equipment connectivity and services at 19:10 AEST.
TX NOC investigating. No ETR
Energy provider outage resolved restoring networking equipment connectivity and services at 19:50 AEST.
Energy provider outage. ETR: 20:05 AEST
Energy provider outage resolved restoring networking equipment connectivity and services at 19:50 AEST.
A VDSL2 site in Campbell, ACT went offline at 16:38 AEST impacting some services in the area due to an unplanned energy provider outage. ETR: 20:05 AEST
An energy provider outage has impacted HFC services in Mount Pleasant, VIC. Estimated restoration time is currently 15:00 AEST.
An energy provider outage has impacted HFC services in Mount Pleasant, VIC. Estimated restoration time is currently 15:00 AEST.
Energy provider maintenance resolved restoring networking equipment connectivity and services at 14:30 AEST.
Networking equipment has been impacted by energy provider maintenance ETR 16:00 AEST.
Networking equipment has been impacted by energy provider maintenance ETR 16:00 AEST.
Some customers in the Dickson area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider maintenance ETR 16:00 AEST.
Some customers in the Lyneham area of the ACT maybe disconnected from there VDSL2 services. Fibre optic networking cables have been damaged in the area. The majority of damage has been restored however working time constraints have caused fibre technicians to cease working. Technicians will be back on site to complete repairs at approximately 13:00 AEST, we are unable to provide an ETR for full services restoration at this time.
6:54 AM - 16 VDSL2/G.fast nodes remain offline. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time.
Affected Dslams: ad1-ai-50-00, ad2-ai-50-00, ad1-ai-50-02, ad1-ai-50-03, ad1-ai-50-08, ad1-ai-51-02, ad1-ai-51-03, ad1-ai-51-04, ad1-ai-51-05, ad1-ai-51-06, ad1-ai-51-07, ad1-ai-52-00, ad1-ai-52-02, ad1-ai-84-00, ad2-ai-84-00, ad3-ai-84-00
10:24 PM - Partial restoration, Services in the Latham and surrounding areas restored. Fibre splicing is still ongoing.
8:39 PM - Cable hauling has been completed. Splicing starting soon.
7:34 PM - Fibre Ops are hauling new fibre cables. The fibres shall be spliced at each of these joints to restore the services in the damaged cables, no ETR.
6:00 PM - Fibre technician identified multiple cables damaged due to horizontal drilling work by civil contractor, Tech on site, assessing the damage. A rectification plan is yet to be finalised, no ETR.
4:40 PM - Technicians at the site of the fiber cable break, 1 Mouat St, Lyneham and are assessing the damage, no ETR.
3:55 PM - Our Supplier has identified a Suspected fiber fault with core equipment, A Fiber tech has been engaged to further investigate and no ETR at this point in time.
2:29 PM - Outage is currently being investigated as we work with our supplier on further updates, no ETA has been given at this time.
1:44 PM - We have identified that the services in Latham and surrounding areas are primarily affected as our supplier is currently investigating.
1:25 PM - We have been alerted to a major outage affecting Vision/VDSL2 Broadband customers and we are currently working with our upstream supplier to provide further updates.