Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
FOPS ETA: 12:30 AEST
FOPS ETA: 12:30 AEST
We have lost connectivity to VDSL2 network devices in Wanniassa, ACT. Technician ETA: 12:30 AEST.
Restored
Energy provider ETR: 12:00AEST.
Restored
Energy provider maintenance has impacted VDSL2 services in O'connor, ACT. Estimated restoration time is currently 12:00 AEST.
Energy provider restored power to sites. Devices are now back in service. NOC would monitor.
Energy provider restored power to sites. Devices are now back in service. NOC would monitor.
An energy provider outage has impacted VDSL2 services in Kambah. Estimated restoration time is currently 16/06/2025 00:10 AEST
A VDSL2 site in Weston, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 10:30 AEST.
A VDSL2 site in Weston, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 10:30 AEST.
A VDSL2 site in Kaleen, ACT went offline at 09:30 AEST impacting some services in the area due to planned energy provider maintenance. ETR 13:30 AEST
A VDSL2 site in Kaleen, ACT went offline at 09:30 AEST impacting some services in the area due to planned energy provider maintenance. ETR 13:30 AEST
We are pleased to confirm that the issue involving the flashing red light on the Vision Networks Network Termination Unit (NTU), which was affecting internet stability and speed for some customers, has now been resolved.
The underlying cause was identified as a Firmware Update pushed by Vision Networks to NTU's Failing.
Customers should no longer experience erratic speeds or the red flashing light following a power cycle of the NTU.
If you are still noticing any issues, we recommend restarting your NTU. Should problems persist, please contact our support team for further assistance.
Thank you for your patience and understanding while we worked to resolve this matter.
We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.
Vision Networks has confirmed the issue is related to the firmware download process. At this stage, most services are not expected to be affected.
However, if you are experiencing a service disruption please contact us so we can investigate further.
We are working closely with Vision Networks to ensure a resolution is implemented.
Further updates will be provided as more information becomes available.
Thank you for your patience and understanding.
We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.
We have now received some additional reports from customers having complete loss of internet services.
Please note that while the service may appear fully operational for some customers, performance degradation and service loss has been observed in several cases.
We are working with Vision Networks to identify the root cause.
We will continue to provide updates as we learn more. Thank you for your patience and understanding.
We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.
We have now received additional reports from customers experiencing erratic internet speeds, which appear to temporarily stabilise following a power cycle of the NTU, However, the flashing red light returns shortly afterward, often coinciding with the return of inconsistent speeds.
Please note that while the service may appear fully operational for some customers, performance degradation has been observed in several cases.
We are working with Vision Networks to identify the root cause.
We will continue to provide updates as we learn more. Thank you for your patience and understanding.
We are aware that some customers have reported seeing a flashing red light on their Vision Networks Network Termination Unit.
At this stage, internet services remain fully operational despite the visual indicator.
The issue has been reported to Vision Networks for further analysis, and we are actively working to determine the underlying cause.
We will continue to monitor the situation closely and will provide updates on this page as soon as we have more information or if the situation changes.
Impacted VDSL2 services in Farrer, ACT restored.
Impacted VDSL2 services in Farrer, ACT restored.
Energy provider maintenance has impacted VDSL2 services in Farrer, ACT. Estimated restoration time is currently 16:00 AEST.
TPG technician has been engaged . Estimated restoration time is currently 14:30 AEST.
TPG technician has been engaged . Estimated restoration time is currently 14:30 AEST.
A VDSL2 site in Reid, ACT went offline at 12:38 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated restoration time is currently 14:30 AEST.
Energy provider outage restored at 11:36 AEST.
Energy provider outage restored at 11:36 AEST.
An energy provider outage has impacted HFC services in Downer. Estimated restoration time is currently 14:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Holt, ACT. Estimated restoration time is currently 14:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Holt, ACT. Estimated restoration time is currently 14:30 AEST.
Mains power restored.
Mains power restored.
Mains power restored.
Energy provider outage has impacted VDSL2 services in Campbell, ACT. Estimated restoration time is currently 11:00 AEST.
A VDSL2 site also in Warramanga, ACT that went offline has now restored.
Another VDSL2 site also in Warramanga, ACT went offline impacting some services in the area due to an Energy provider outage. Current ETR is 23:59 AEST
A VDSL2 site also in Warramanga, ACT that went offline has now restored.
Evo Energy ETR 23:59 AEST
Field engineers have restored services in the area as of 14:30 AEST.
Field engineers are being engaged to investigate, ETR 14:30 AEST.
Field engineers have restored services in the area as of 14:30 AEST.
Some customers in the Ainslie area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 14:30 AEST.
We have lost connectivity to VDSL2 network devices in Ainslie, ACT. ETR: 11:30 AEST.
We have lost connectivity to VDSL2 network devices in Ainslie, ACT. ETR: 11:30 AEST.
Tech has reset RCD Restoring DSLAM and services
FOPS has been dispatched to investigate. ETA 1 Hour.
A VDSL2 site in Kaleen, ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Energy provider maintenance has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEST.