Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
TPG technician attended and resolved issue, customer ports now syncing again.
TPG technician attended and resolved issue, customer ports now syncing again.
Energy provider outage resolved restoring networking equipment connectivity and services at 11:20 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 11:20 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 11:20 AEST.
Networking equipment has been impacted by an energy provider outage ETR 12:30 AEST.
Some customers in the O'connor area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 12:30 AEST.
TPG technician has fixed the fault. Services are online as of 08:47 AEST.
TPG technician has fixed the fault. Services are online as of 08:47 AEST.
Field engineers are being engaged to investigate, ETA 10:00 AEST AEST.
Some customers in the Pearce area of the ACT maybe disconnected from there VDSL2services.
Field engineers are being engaged to investigate, ETA 10:00 AEST AEST.
Splicing completed for damaged fibre cable. Services restored.
Fibre damage has been identified. unfortunately due to access restrictions repair work will commence at this stage until Wednesday 30 July or Thursday 31 July.
FOPS attended site and found a damaged fibre cable that will need to be replaced. Fibre cable replacement and all its preparation will commence on Monday (28/07). No ETR.
A VDSL2 site in HUGHES, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 16:45 AEST
Field technician attended site and found a damaged fibre cable that will need to be replaced. Fibre cable replacement and all its preparation will commence on Monday (28/07). No ETR.
Field technician attended site and found a damaged fibre cable that will need to be replaced. Fibre cable replacement and all its preparation will commence on Monday (28/07). No ETR.
A VDSL2 site in HUGHES, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 16:45 AEST
Field engineers have restored services in the area as of 11:10 AEST.
Field engineers have restored services in the area as of 11:10 AEST.
Field engineers have restored services in the area as of 11:10 AEST.
Field tech was on site and was not able to get a hold of the building manager to access our equipment. If building manager does not provide access this weekend, field tech will come back on Monday (28/07) to attend to this fault.
A VDSL2 site in Turner, ACT went offline at 04:48 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
An energy provider outage has impacted VDSL2 services in Duffy, Holder, and Weston ACT. Estimated restoration time is currently 00:58 AEST 26/07/2025.
An energy provider outage has impacted VDSL2 services in Duffy, Holder, and Weston ACT. Estimated restoration time is currently 00:58 AEST 26/07/2025.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 22:46 AEST.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 22:46 AEST.
We believe this issue has now been fully resolved. Services should be operating normally for all nbn customers. We will sign off for tonight and the NOC will continue to closely monitor the situation over the next 24 hours to ensure stability.
We sincerely apologise for the disruption this has caused and thank you for your patience and understanding throughout the incident. If you are still experiencing any issues, please reach out to our support team at support@infinite.net.au
We are continuing to work on restoring services. Some customers have had their services successfully restored, however others are still experiencing outages. We still are working on identifying the issue for these customers still offline.
We are also still actively working with the router vendor to further investigate the issue and restore connectivity to all affected customers as quickly as possible. We appreciate your continued patience.
Some customers' services are now restoring and we are monitoring the situation. We are working with Vendor of our Broadband Aggregation Router to follow up what the exact cause of the failure is but what we do know right now, the equipment rebooted and when it tried to start up again it would not start up and report a failure.
It appears we have an equipment failure and we are executing our fail over to restore services. ETR of 1-2 hours.
We are onsite at the data centre and we have identified and confirmed an issue with our Broadband Aggregation Router. We have collected information and on the phone to router vendor supportabout the issue. We are working with the vendor support team currently and evaulating ways to get customers back up online as fast as possible.
We are seeing a total loss of service, technicians are enroute to the Data Centre to inspect equipment and connectivity.
We have observed an nbn outage with our Canberra and Queanbeyan nbn services. We are investigating this as a priority. We will post updates to this notice as soon as we have more information.
Energy Provider restored power to site. Services have also restored as of 15:07 AEST.
Energy Provider restored power to site. Services have also restored as of 15:07 AEST.
A VDSL2 site in Watson, ACT went offline at 12:49 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
TPG technician has fixed the fault. Services are online as of 13:36 AEST.
TPG technician has fixed the fault. Services are online as of 13:36 AEST.
A VDSL2 site in O'Connor, ACT went offline at 11:18 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:00 AEST.
A VDSL2 site in Lyneham, ACT went offline at 08:48 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:45 AEST.
A VDSL2 site in Lyneham, ACT went offline at 08:48 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:45 AEST.
Energy Provider restored power to site. Services have also restored as of 13:46 AEST.
Energy Provider restored power to site. Services have also restored as of 13:46 AEST.
Energy Provider restored power to site. Services have also restored as of 13:46 AEST.
A VDSL2 site in Ainslie, ACT went offline at 08:33 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.