Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site in Watson, ACT went offline at 03:26 AEST. Engineers are investigating, no ETR
A VDSL2 site in Watson, ACT went offline at 03:26 AEST. Engineers are investigating, no ETR
The energy provider outage impacting VDSL2 services in Griffith, ACT has already been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Griffith, ACT has already been restored. Services are back online.
A VDSL2 site in Griffith ACT went offline at 16:17 AEST impacting some services in the area due to a power interruption onsite. ETR is 19:16 AEST.
Thank you for your patience with this outage
nbn has advised us the emergency outage affecting 174 services this afternoon has been resolved.
This work was required to replace critical network hardware that had failed at a Fibre Access Switch near the 9CIV PoI and effected all nbn providers in the area
If your service has not restored automatically please reach out to our support team at support@infinite.net.au or at 1300 790 337 8:30 AM to 5:00 PM AEST
We once again apologise for the disruption and thank you for your patience while this urgent work was carried out.
Infinite is aware that some customers may have lost access to their connection on the nbn
nbn has advised us of an emergency outage affecting 174 services. This work is required to replace critical network hardware that has failed at a Fibre Access Switch, the replacement requires immediate action and cannot be deferred.
Customers on affected services may experience complete service loss during the maintenance window.
Interruptions are scheduled between 14:00 and 20:00 AEST.
Services Should automatically restore once works are completed.
If your service does not restore automatically please reach out to our support team at support@infinite.net.au
We apologise for the disruption and thank you for your patience while this urgent work is carried out.
Updates will continue as we get them
FOPS has been dispatched. ETA 12:30 AEST.
FOPS has been dispatched. ETA 12:30 AEST.
FOPS has been dispatched. ETA 12:30 AEST.
A VDSL2 site in Watson ACT went offline at 10:05 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETR.
Energy Provider restored power to site. Services have restored as of 15:41 AEST.
Energy Provider restored power to site. Services have restored as of 15:41 AEST.
A VDSL2 site in Waramanga ACT went offline at 8:30 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
TPG technician has fixed the fault. Services are online as of 10:46:34 AEST.
TPG technician has fixed the fault. Services are online as of 10:46:34 AEST.
Some customers in the Kaleen area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 10:00 AEST.
A VDSL2 site in Kaleen, ACT went offline at 21:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kaleen, ACT went offline at 21:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 19:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 00:00 AEST.
A VDSL2 site in Scullin, ACT went offline at 19:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 00:00 AEST.
A VDSL2 site in Giralang, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 12:00 AEST.
A VDSL2 site in Giralang, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 12:00 AEST.
Impacted VDSL2 site in Kambah, ACT restored.
Impacted VDSL2 site in Kambah, ACT restored.
A VDSL2 site in Kambah, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 11:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 16:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 16:00 AEST.
Some customers in the Higgins area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 17:00 AEST.
A VDSL2 site in Farrer, ACT has service ports all down impacting some services in the area TPG technician has been engaged to attend and investigate further. ETA is 19:30 AEST.
A VDSL2 site in Farrer, ACT has service ports all down impacting some services in the area TPG technician has been engaged to attend and investigate further. ETA is 19:30 AEST.
An energy provider outage has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 23:16 AEST.
An energy provider outage has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 23:16 AEST.
Energy Provider restored power to site. Services have restored as of 15:14 AEST.
Energy Provider restored power to site. Services have restored as of 15:14 AEST.
A VDSL2 site in Torrens ACT went offline at 8:48 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 10:04 AEST.
TPG technician has fixed the fault. Services are online as of 10:04 AEST.
A VDSL2 site in Ainslie ACT went offline impacting some services in the area. TPG technician has been engaged to investigate further. ETA 9:53 AEST