Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
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Last updated 2026-05-03 15:39:22
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Individual phone lines included with Broadband services
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Co-located equipment in Canberra and Sydney
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Last updated 2025-03-06 18:22:18
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Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Energy Provider restored power to site. Services have restored as of 17:06 AEDT.
Energy Provider restored power to site. Services have restored as of 17:06 AEDT.
A VDSL2 site in RedHill ACT went offline at 12:43 AEDT impacting some services in the area due to a power interruption onsite. ETR: 18:41 AEDT.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. NO Estimated restoration time yet.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. NO Estimated restoration time yet.
Device is now monitored online. Services have restored as of 01:11 AEDT.
Device is now monitored online. Services have restored as of 01:11 AEDT.
Connectivity to network equipment has been lost. Customers in Yarralumla ACT may be disconnected from the Internet during this period. Our field technician will be engaged to investigate further. No ETR
Energy Provider restored power to site. Services have restored as of 17:26 AEDT.
Energy Provider restored power to site. Services have restored as of 17:26 AEDT.
A VDSL2 site in Kambah, ACT went offline at 15:20 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 02:18 AEDT Friday 28th of November.
Energy Provider restored power to site. Services have restored as of 15:19 AEDT.
Energy Provider restored power to site. Services have restored as of 15:19 AEDT.
A VDSL2 site in Hackett, ACT went offline at 14:15 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 00:14 AEDT Friday 28th of November.
Energy Provider restored power to site. Services have restored as of 15:32 AEDT.
Energy Provider restored power to site. Services have restored as of 15:32 AEDT.
A VDSL2 site in Weston ACT went offline at 08:13 AEDT impacting some services in the area due to a power interruption onsite. ETR: 17:00 AEDT.
The supplier will be conducting a DPU(DSLAM) SW upgrades for essential ongoing support and operations.
Central Canberra region, some North region will be affected
Outage Start Time : 27/11/2025 1:30 AM Outage Restoration : 27/11/2025 5:00 AM
We apologise for any inconvenience this may cause. Please get in touch with us if your service is not restored after this time period.
Energy Provider restored power to site. Services have restored as of 13:26 AEDT.
Energy Provider restored power to site. Services have restored as of 13:26 AEDT.
A VDSL2 site in KINGSTON ACT went offline at 01:09 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 12:08 AEDT.
Energy Provider restored power to site. Services have restored as of 12:08 AEDT.
An energy provider outage has impacted VDSL2 services in Duffy, ACT is still in progress. Estimated restoration time is currently 16:07 AEDT.
Energy Provider restored power to site. Services have restored as of 10:59 AEDT.
Energy Provider restored power to site. Services have restored as of 10:59 AEDT.
An energy provider outage has impacted VDSL2 services in Giralang, ACT. Estimated restoration time is currently 03:40 AEDT 27/11.
Energy Provider restored the power to site. Services have restored as of 19:17 AEDT.
Energy Provider restored the power to site. Services have restored as of 19:17 AEDT.
Energy Provider restored power to site. Services have restored as of 12:44 AEDT.
Energy Provider restored power to site. Services have restored as of 12:44 AEDT.
A VDSL2 site in Forrest ACT went offline at 17:37 AEDT impacting some services in the area due to a power interruption onsite. ETR: 00:36 AEDT 27/11/2025.
Energy Provider restored power to site. Services have restored as of 10:36 AEDT.
Energy Provider restored power to site. Services have restored as of 10:36 AEDT.
A VDSL2 site in Ainslie ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Tech has been dispatched. ETA: 17:06 AEDT.
Tech has been dispatched. ETA: 17:06 AEDT.
Energy Provider restored power to site. Services have restored as of 16:42 AEDT.
Energy Provider restored power to site. Services have restored as of 16:42 AEDT.
A VDSL2 site in Deakin ACT went offline at 13:51 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEDT
TPG technician has fixed the fault. Services are online as of 11:48 AEDT.
TPG technician has fixed the fault. Services are online as of 11:48 AEDT.
A VDSL2 site in OXLEY ACT went offline at 11:26 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. NO ETA at the moment
TPG technician has fixed the fault. Services are online as of 11:35 AEDT.
TPG technician has fixed the fault. Services are online as of 11:35 AEDT.
A VDSL2 site in Yarralumla ACT went offline at 08:15 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEDT
Received a Email from FOPS that the DPU is not accepting new sync request and needs reboot . Tech on the way reboot the DPU
Received a Email from FOPS that the DPU is not accepting new sync request and needs reboot . Tech on the way reboot the DPU
A VDSL2 site in Kambah ACT went offline at 10:59 AEDT impacting some services in the area. TPG technician has been engaged to investigate further.
Energy Provider restored power to site. Services have restored as of 11:44 AEDT.
Energy Provider restored power to site. Services have restored as of 11:44 AEDT.
A VDSL2 site in Downer ACT went offline at 09:15 AEDT impacting some services in the area due to a power interruption onsite. ETR: 14:00 AEDT.
A VDSL2 site in Holder ACT went offline at 08:08 AEDT impacting some services in the area due to a confirm power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Holder ACT went offline at 08:08 AEDT impacting some services in the area due to a confirm power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Holder ACT went offline at 08:08 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:00 AEDT
A VDSL2 site in Holder ACT went offline at 08:08 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 8:10 AEDT