Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-06-24 20:16:11
G.fast and VDSL2 services in the ACT
Last updated 2026-06-12 10:28:20
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2026-06-24 20:15:23
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-06-24 20:15:25
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Energy Provider restored power to site. Services have restored as of 3:58 AEST.
Energy Provider restored power to site. Services have restored as of 3:58 AEST.
Energy Provider restored power to site. Services have restored as of 3:58 AEST.
A VDSL2 site in Belconnen ACT went offline at 23:59 AEST impacting 5 services in the area due to a power interruption onsite. ETR: 04:00 AEST.
Device has been back offline and must be a power issue, as per technician's advise, this will be revisit tomorrow morning BH time. ETA: 09:00 AEST
Device has been back offline and must be a power issue, as per technician's advise, this will be revisit tomorrow morning BH time. ETA: 09:00 AEST
Device has been back offline and must be a power issue, as per technician's advise, this will be revisit tomorrow morning BH time. ETA: 09:00 AEST
Technician has fixed the fault. Services are online as of 17:41 AEST.
Technician has fixed the fault. Services are online as of 17:41 AEST.
A VDSL2 site in Macgregor ACT went offline at 15:08 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 18:30 AEST
Technician has fixed the fault. Services are online as of 17:23 AEST.
Technician has been engaged to investigate further. ETA 17:30 AEST
Technician has fixed the fault. Services are online as of 17:23 AEST.
A VDSL2 site in Waramanga ACT went offline at 14:28 AEST impacting 30 services in the area. Technician has been engaged to investigate further. ETA 17:30 AEST
Energy Provider restored power to site. Services have restored as of 14:18 AEST.
New Energy Provider's ETR: 15:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:18 AEST.
A VDSL2 site in Yarralumla ACT went offline at 10:36 AEST impacting total of 14 services in the area due to a power interruption onsite. ETR: 12:42 AEST.
Field technician has fixed the fault. Services are online as of 09:12 AEST.
Field technician has fixed the fault. Services are online as of 09:12 AEST.
A VDSL2 site in Kambah ACT went offline at 07:59 AEST impacting 19 services in the area. Will engage Field Technician during business hours.
Field technician has fixed the fault. Services are online as of 8:21 AEST.
Field technician has fixed the fault. Services are online as of 8:21 AEST.
A VDSL2 site in Wanniassa ACT went offline at 23:28 AEST impacting 12 services in the area. TPG technician has been engaged to investigate further. NO ETA
Field technician has fixed the fault. Services are online as of 17:19 AEST.
Field technician has fixed the fault. Services are online as of 17:19 AEST.
A VDSL2 site in Stirling, ACT went offline at 15:36 AEST impacting 25 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 17:30 AEST.
Energy Provider restored power to site. Services have restored as of 06:37 AEST.
Energy Provider restored power to site. Services have restored as of 06:37 AEST.
An energy provider outage has impacted 127 services in Weston and Rivett, ACT. Estimated restoration time is currently 13:37 AEST.
TPG technician has fixed the fault. Services are online as of 08:26 AEST.
Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEST.
TPG technician has fixed the fault. Services are online as of 08:26 AEST.
A VDSL2 site in Waramanga ACT went offline impacting 25 services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEST.
Technician has fixed the fault. Services are online as of 14:42 AEST.
Technician has fixed the fault. Services are online as of 14:42 AEST.
A VDSL2 site in Waramanga ACT went offline at 13:27 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST
Energy Provider restored power to site. Services have restored as of 20:50 AEST.
Energy Provider restored power to site. Services have restored as of 20:50 AEST.
Energy Provider restored power to site. Services have restored as of 20:50 AEST.
A VDSL2 site in Lyneham ACT went offline at 19:45 AEST impacting some services in the area due to a power interruption onsite. ETR: 23:08 AEST.
Energy Provider restored power to site. Services have restored as of 18:02 AEST.
Energy Provider restored power to site. Services have restored as of 18:02 AEST.
Energy Provider's Outage. ETR: 20:05 AEST.
A VDSL2 site in LATHAM ACT went offline at 17:05 AEST impacting 34 services in the area due to a power interruption onsite. ETR: 20:05 AEST.
Energy Provider restored power to site. Services have restored as of 12:14 AEST.
Energy Provider restored power to site. Services have restored as of 12:14 AEST.
A VDSL2 site in Higgins ACT went offline at 09:44 AEST impacting 18 services in the area due to a power interruption onsite. ETR: 12:45 AEST.
Energy Provider restored power to site. Services have restored as of 17:35 AEST.
Energy Provider restored power to site. Services have restored as of 17:35 AEST.
Energy Provider's Outage. New ETR: 17:00 AEST
A VDSL2 site in Higgins ACT went offline at 08:34 AEST impacting 30 services in the area due to a power interruption onsite. ETR: 15:30 AEST.
ERRATUM: A VDSL2 site in Kambah ACT went offline at 19:33 AEST impacting 293 services in the area due to a power interruption onsite. ETR: 23:29 AEST.
ERRATUM: A VDSL2 site in Kambah ACT went offline at 19:33 AEST impacting 293 services in the area due to a power interruption onsite. ETR: 23:29 AEST.
A VDSL2 site in Kambah ACT went offline at 19:33 AEST impacting 293 services in the area due to a power interruption onsite. ETR: 21:29 AEST.
Energy Provider restored power to site. Services have restored as of 21:48 AEST.
Energy Provider restored power to site. Services have restored as of 21:48 AEST.
A VDSL2 site in Duffy ACT went offline at 19:00 AEST impacting 61 services in the area due to a power interruption onsite. ETR: 21:00 AEST.
Device has gone back online at 16:51 AEST without technician intervention.
Device has gone back online at 16:51 AEST without technician intervention.
A VDSL2 site in Stirling ACT went offline at 16:31 AEST impacting 23 services in the area. Technician has been engaged to investigate further. ETA 17:50 AEST