Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
2 VDSL Sites in Deakin have gone offline at 08:35 due to an energy provider outage. ETR is 16:00 AEST
Energy Provider restored power to site. Services have restored as of 13:47 AEST
Energy Provider restored power to site. Services have restored as of 13:47 AEST
A VDSL2 site in FARRER ACT went offline at 10:04 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:51 AEST.
TPG technician has fixed the fault. Services are online as of 14:51 AEST.
A VDSL2 site in Farrer ACT went offline at 13:42 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETR
Energy Provider restored power to site. Services have restored as of 11:29 AEST.
Energy Provider restored power to site. Services have restored as of 11:29 AEST.
A VDSL2 site in Farrer ACT went offline at 09:22 AEST impacting some services in the area due to a power interruption onsite. ETR is 12:30 AEST.
TPG technician has fixed the fault. Services are online as of 9:22 AEST.
TPG technician has fixed the fault. Services are online as of 9:22 AEST.
A VDSL2 site in HOLT ACT went offline at 7:53 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 9:30 AEST
A VDSL2 site in Watson, ACT went offline at 03:26 AEST. Engineers are investigating, no ETR
A VDSL2 site in Watson, ACT went offline at 03:26 AEST. Engineers are investigating, no ETR
The energy provider outage impacting VDSL2 services in Griffith, ACT has already been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Griffith, ACT has already been restored. Services are back online.
A VDSL2 site in Griffith ACT went offline at 16:17 AEST impacting some services in the area due to a power interruption onsite. ETR is 19:16 AEST.
Thank you for your patience with this outage
nbn has advised us the emergency outage affecting 174 services this afternoon has been resolved.
This work was required to replace critical network hardware that had failed at a Fibre Access Switch near the 9CIV PoI and effected all nbn providers in the area
If your service has not restored automatically please reach out to our support team at support@infinite.net.au or at 1300 790 337 8:30 AM to 5:00 PM AEST
We once again apologise for the disruption and thank you for your patience while this urgent work was carried out.
Infinite is aware that some customers may have lost access to their connection on the nbn
nbn has advised us of an emergency outage affecting 174 services. This work is required to replace critical network hardware that has failed at a Fibre Access Switch, the replacement requires immediate action and cannot be deferred.
Customers on affected services may experience complete service loss during the maintenance window.
Interruptions are scheduled between 14:00 and 20:00 AEST.
Services Should automatically restore once works are completed.
If your service does not restore automatically please reach out to our support team at support@infinite.net.au
We apologise for the disruption and thank you for your patience while this urgent work is carried out.
Updates will continue as we get them
FOPS has been dispatched. ETA 12:30 AEST.
FOPS has been dispatched. ETA 12:30 AEST.
FOPS has been dispatched. ETA 12:30 AEST.
A VDSL2 site in Watson ACT went offline at 10:05 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETR.
Energy Provider restored power to site. Services have restored as of 15:41 AEST.
Energy Provider restored power to site. Services have restored as of 15:41 AEST.
A VDSL2 site in Waramanga ACT went offline at 8:30 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
TPG technician has fixed the fault. Services are online as of 10:46:34 AEST.
TPG technician has fixed the fault. Services are online as of 10:46:34 AEST.
Some customers in the Kaleen area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 10:00 AEST.
A VDSL2 site in Kaleen, ACT went offline at 21:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kaleen, ACT went offline at 21:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 19:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 00:00 AEST.
A VDSL2 site in Scullin, ACT went offline at 19:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 00:00 AEST.
A VDSL2 site in Giralang, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 12:00 AEST.
A VDSL2 site in Giralang, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 12:00 AEST.
Impacted VDSL2 site in Kambah, ACT restored.
Impacted VDSL2 site in Kambah, ACT restored.
A VDSL2 site in Kambah, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 11:00 AEST.