All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-05 11:26:15
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Mains power restored 30/05/25 13:14:45 AEST
Mains power restored 30/05/25 13:14:45 AEST
Unplanned Energy provider outage, ETR: 17:04 AEST
A VDSL2 site in Yarralumla, ACT went offline at 22:13AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 22:13AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 17:00 AEST.
A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 17:00 AEST.
A VDSL2 site in Torrens, ACT went offline at 05:34 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Torrens, ACT went offline at 05:34 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
FOPS ETA: 15:30 AEST
We have lost connectivity to VDSL2 network devices in Watson, ACT. Technician ETA: 15:30 AEST.
Impacted VDSL2 services in Rivett, ACT restored.
Impacted VDSL2 services in Rivett, ACT restored.
An energy provider outage has impacted VDSL2 services in Rivett, ACT. Estimated restoration time is currently 12:00 AEST.
A VDSL2 site in Scullin, ACT went offline at 00:58 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 00:58 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
Our Supplier will be doing FTTN node RCD testing for the following DSLAM nodes and Suburbs. All nodes below will have an outage of approximately 30 minutes during the dates mentioned in the suburbs Below.
Tuesday 03/06/2025 8am - 4pm GRIFFITH and NARRABUNDAH Nodes AD1-KI-22-07, AD1-KI-27-00, AD1-KI-27-02, AD1-KI-27-03, AD1-KI-27-04, AD1-KI-29-02, AD1-KI-29-03, AD1-KI-32-07, AD1-KI-53-00, AD2-KI-53-00, AD1-KI-29-06, AD1-KI-29-07
Wednesday 04/06/2025 8am - 4pm NARRABUNDAH Nodes AD1-KI-30-04, AD1-KI-30-05, AD1-KI-30-06, AD1-KI-30-07, AD1-KI-31-00, AD1-KI-31-02, AD1-KI-31-03, AD1-KI-31-04, AD1-KI-31-05, AD1-KI-31-06, AD1-KI-31-07, AD1-KI-32-00
Thursday 05/06/2025 8am - 4pm NARRABUNDAH Nodes AD1-KI-32-02, AD1-KI-32-03, AD1-KI-32-04, AD1-KI-32-05, AD1-KI-32-06, D1-KI-33-00, AD1-KI-33-02, AD1-KI-33-03, AD1-KI-33-04, AD1-KI-33-05, AD1-KI-33-06, AD1-KI-33-07
Friday 06/06/2025 8am - 4pm NARRABUNDAH and KINGSTON Nodes AD1-KI-34-00, AD1-KI-34-02, AD1-KI-34-03, AD1-KI-39-00, AD2-KI-39-00, AD3-KI-39-00, AD1-KI-39-02, AD1-KI-39-03, AD1-KI-39-04, AD2-KI-39-04, AD1-KI-10-00, AD2-KI-10-00
Field engineers have restored services in the area as of 16:15 AEST.
Field engineers have restored services in the area as of 16:15 AEST.
Field engineers have restored services in the area as of 16:15 AEST.
Some customers in the Reid area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 17:00 AEST.
Field engineers have restored services in the area as of 14:25 AEST.
Field engineers have restored services in the area as of 14:25 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 14:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 15:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 15:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 15:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 15:10 AEST.
Some customers in the Torrens area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 15:30 AEST.
A VDSL2 site in Scullin, ACT went offline at 26/05/2025 19:58 AEST impacting the phone and internet services in some parts of the area. TPG field tech will investigate during 27/05/2025 daylight time. No ETR.
A VDSL2 site in Scullin, ACT went offline at 26/05/2025 19:58 AEST impacting the phone and internet services in some parts of the area. TPG field tech will investigate during 27/05/2025 daylight time. No ETR.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
Field engineers have restored services in the area as of 09:55 AEST.
A VDSL2 site in Pearce, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further at daytime. ETA is to be updated.
A VDSL2 site in Curtin, ACT went offline at 12:56 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEST.
A VDSL2 site in Curtin, ACT went offline at 12:56 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEST.
A VDSL2 site in Lyneham, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:00 AEST.
A VDSL2 site in Lyneham, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:00 AEST.
A VDSL2 site in Monash, ACT went offline at 07:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:30 AEST.
A VDSL2 site in Monash, ACT went offline at 07:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:30 AEST.
16 VDSL2 Adtrans remain offline affecting 356 iinet residential customers. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time. Affected Dslams:ad1-ai-50-00ad2-ai-50-00ad1-ai-50-02ad1-ai-50-03ad1-ai-50-08ad1-ai-51-02ad1-ai-51-03ad1-ai-51-04ad1-ai-51-05ad1-ai-51-06ad1-ai-51-07ad1-ai-52-00ad1-ai-52-02ad1-ai-84-00ad2-ai-84-00ad3-ai-84-00
16 VDSL2 Adtrans remain offline affecting 356 iinet residential customers. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time. Affected Dslams:ad1-ai-50-00ad2-ai-50-00ad1-ai-50-02ad1-ai-50-03ad1-ai-50-08ad1-ai-51-02ad1-ai-51-03ad1-ai-51-04ad1-ai-51-05ad1-ai-51-06ad1-ai-51-07ad1-ai-52-00ad1-ai-52-02ad1-ai-84-00ad2-ai-84-00ad3-ai-84-00
Technicians at the site of the fiber cable break, 1 Mouat St, Lyneham and assessing the damage, no ETR.
Suspected fiber fault in Lyneham. Fiber tech has been engaged to further investigate. No ETR.
We have lost connectivity to VDSL2 network devices in Belconnen area, ACT. Technicians are investigating the outage. No ETR.
A VDSL2 site in Mawson, ACT went offline at 14:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:05 AEST.
A VDSL2 site in Mawson, ACT went offline at 14:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:05 AEST.
A VDSL2 site in Scullin, ACT went offline at 12:15 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:45 AEST.
A VDSL2 site in Scullin, ACT went offline at 12:15 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:45 AEST.
Tech dispatched. ETA is 11:30 AEST
Tech dispatched. ETA is 11:30 AEST
A VDSL2 site in Waramanga, ACT went offline at 09:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:30 AEST
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30 AEST.