All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-05 11:26:15
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
Tech has bee engaged for early morning investigation. ETA 10:30 AEST.
A VDSL2 site in Curtin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 19:30 AEST
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 19:30 AEST
A VDSL2 site in Monash, ACT went offline at 09:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:35 AEST.
A VDSL2 site in Monash, ACT went offline at 09:54 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:35 AEST.
A VDSL2 site in Campbell, ACT went offline at 04:05 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Campbell, ACT went offline at 04:05 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA to be updated.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
A VDSL2 site in Monash, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST.
Restored. Field tech replaced a faulty unit on site bringing the services back online.
Restored. Field tech replaced a faulty unit on site bringing the services back online.
A VDSL2 site in Curtin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 18:30 AEST.
A VDSL2 site in Lyneham ACT went offline at 16:41 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:10 AEST
A VDSL2 site in Lyneham ACT went offline at 16:41 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:10 AEST
A VDSL2 site in Monash, ACT went offline at 12:39 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:40 AEST.
A VDSL2 site in Monash, ACT went offline at 12:39 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:40 AEST.
A VDSL2 site in Monash, ACT went offline at 08:53 AEST impacting some services in the area due to a suspected power interruption onsite. ETR is 12:45 AEST.
A VDSL2 site in Monash, ACT went offline at 08:53 AEST impacting some services in the area due to a suspected power interruption onsite. ETR is 12:45 AEST.
A VDSL2 site in Monash, ACT went offline at 07:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
A VDSL2 site in Monash, ACT went offline at 07:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 16:00 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 16:00 AEST.
A VDSL2 site in Red Hill, ACT went offline at 12:48 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Red Hill, ACT went offline at 12:48 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
We have lost connectivity to VDSL2 network devices in Macgregor, ACT. Technician ETA: 14:00 AEST.
We have lost connectivity to VDSL2 network devices in Macgregor, ACT. Technician ETA: 14:00 AEST.
A VDSL2 site in Hughes, ACT went offline at 17:02 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 17:02 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 10:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hughes, ACT went offline at 10:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Field engineers have restored services in the area as of 13:15 AEST.
Field engineers have restored services in the area as of 13:15 AEST.
Field engineers have restored services in the area as of 13:15 AEST.
Field engineers have restored services in the area as of 13:15 AEST.
Some customers in the Monash area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 13:30 AEST.
Some customers in the Monash area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 09:00 AEST 20/5/25.
Some customers in the Monash area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 09:00 AEST 20/5/25.
Field engineers have restored services in the area as of 08:40 AEST.
FOPS are being engaged to investigate in BH, ETR 11:00 AEST.
Field engineers have restored services in the area as of 08:40 AEST.
Some customers in the Waramanga area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 11:00 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Connectivity to network equipment has been lost. Customers in CURTIN may be disconnected from the Internet during this period. FOPS will be engaged in the daytime to investigate. ETA around 10:00 AEST.
Field engineers have restored services in the area as of 10:05 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. FOPS will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. FOPS will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Oxley ACT went offline. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT in the vacinity of DE GARIS PLACE impacting some services in the area due to a suspected power interruption onsite. Electricla contractorhas been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT in the vacinity of DE GARIS PLACE impacting some services in the area due to a suspected power interruption onsite. Electricla contractorhas been engaged to attend and investigate further.
A VDSL2 site in Civic, ACT in the Vacinity of Marcus Clarke St impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Civic, ACT in the Vacinity of Marcus Clarke St impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.