Infinite Networks Status

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Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

2 Incidents
  • Vision Broadband

    Last updated 2025-06-20 21:03:21

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-02-12 11:33:30

    Operational

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-01-29 12:42:19

    Operational

    Mobile Broadband Services

  • IPN

    Last updated 2025-01-29 12:42:50

    Operational

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Operational

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-03-06 18:21:56

    Operational

    Networks we peer with

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Operational

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

4 weeks ago —

6:54 AM - 16 VDSL2/G.fast nodes remain offline. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time.

Affected Dslams: ad1-ai-50-00, ad2-ai-50-00, ad1-ai-50-02, ad1-ai-50-03, ad1-ai-50-08, ad1-ai-51-02, ad1-ai-51-03, ad1-ai-51-04, ad1-ai-51-05, ad1-ai-51-06, ad1-ai-51-07, ad1-ai-52-00, ad1-ai-52-02, ad1-ai-84-00, ad2-ai-84-00, ad3-ai-84-00

10:24 PM - Partial restoration, Services in the Latham and surrounding areas restored. Fibre splicing is still ongoing.

8:39 PM - Cable hauling has been completed. Splicing starting soon.

7:34 PM - Fibre Ops are hauling new fibre cables. The fibres shall be spliced at each of these joints to restore the services in the damaged cables, no ETR.

6:00 PM - Fibre technician identified multiple cables damaged due to horizontal drilling work by civil contractor, Tech on site, assessing the damage. A rectification plan is yet to be finalised, no ETR.

4:40 PM - Technicians at the site of the fiber cable break, 1 Mouat St, Lyneham and are assessing the damage, no ETR.

3:55 PM - Our Supplier has identified a Suspected fiber fault with core equipment, A Fiber tech has been engaged to further investigate and no ETR at this point in time.

2:29 PM - Outage is currently being investigated as we work with our supplier on further updates, no ETA has been given at this time.

1:44 PM - We have identified that the services in Latham and surrounding areas are primarily affected as our supplier is currently investigating.

1:25 PM - We have been alerted to a major outage affecting Vision/VDSL2 Broadband customers and we are currently working with our upstream supplier to provide further updates.

Fixed

4 weeks ago —

A VDSL2 site in Kingston, ACT has been restored

Investigating

4 weeks ago —

A VDSL2 site in Kingston, ACT has been restored

4 weeks ago —

A VDSL2 site in Kingston, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

4 weeks ago —

Issue with a VDSL2 site in Garran, ACT that went offline has been resolved

Investigating

4 weeks ago —

Issue with a VDSL2 site in Garran, ACT that went offline has been resolved

4 weeks ago —

A VDSL2 site in Garran, ACT went offline at impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

1 month ago —

A VDSL2 site in Griffith, ACT went offline at 19:33 AEST impacting some services in the area due to an energy provider outage. ETR is 23:00 AEST.

1 month ago —

A VDSL2 site in Griffith, ACT went offline at 19:33 AEST impacting some services in the area due to an energy provider outage. ETR is 23:00 AEST.

Fixed

1 month ago —

Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved

Investigating

1 month ago —

Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved

Fixed

1 month ago —

Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved

Investigating

1 month ago —

TPG technician has been engaged to attend and investigate further. ETA 12:30 AES

1 month ago —

A VDSL2 site in Rivett, ACT in the vicinity of Croton St went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 12:30 AES

Fixed

1 month ago —

A VDSL2 site in Yarralumla, ACT went offline at 10:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

1 month ago —

A VDSL2 site in Yarralumla, ACT went offline at 10:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

1 month ago —

Mains power restored 30/05/25 13:14:45 AEST 

Investigating

1 month ago —

Mains power restored 30/05/25 13:14:45 AEST 

1 month ago —

Unplanned Energy provider outage, ETR: 17:04 AEST

Fixed

1 month ago —

A VDSL2 site in Yarralumla, ACT went offline at 22:13AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.

1 month ago —

A VDSL2 site in Yarralumla, ACT went offline at 22:13AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.

Fixed

1 month ago —

A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 17:00 AEST.

1 month ago —

A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 17:00 AEST.

Fixed

1 month ago —

A VDSL2 site in Torrens, ACT went offline at 05:34 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.

1 month ago —

A VDSL2 site in Torrens, ACT went offline at 05:34 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.

Fixed

1 month ago —

FOPS ETA: 15:30 AEST

1 month ago —

We have lost connectivity to VDSL2 network devices in Watson, ACT. Technician ETA: 15:30 AEST.

Fixed

1 month ago —

Impacted VDSL2 services in Rivett, ACT restored.

Investigating

1 month ago —

Impacted VDSL2 services in Rivett, ACT restored.

1 month ago —

An energy provider outage has impacted VDSL2 services in Rivett, ACT. Estimated restoration time is currently 12:00 AEST.

Fixed

1 month ago —

A VDSL2 site in Scullin, ACT went offline at 00:58 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.

1 month ago —

A VDSL2 site in Scullin, ACT went offline at 00:58 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.