Infinite Networks Status

Some systems are experiencing issues.

Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

3 Incidents
  • Vision Broadband

    Last updated 2025-10-20 20:20:40

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-08-08 16:14:38

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-07-24 18:39:34

    Mobile Broadband Services

2 Incidents
  • IPN

    Last updated 2025-10-21 07:24:13

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

1 Incident
  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-08-08 16:14:41

    Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Operational

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

6 days ago —

An energy provider outage has impacted HFC services in Ballarat Central and Bakery Hill. Estimated restoration time is currently 12:30AM AEDT 17/10/2025.

Fixed

6 days ago —

Energy Provider restored power to site. Services have restored as of 19:33 AEDT.

Investigating

6 days ago —

Energy Provider restored power to site. Services have restored as of 19:33 AEDT.

Fixed

6 days ago —

Energy Provider restored power to site. Services have restored as of 19:33 AEDT.

6 days ago —

A VDSL2 site in O' connor ACT went offline at 18:16 AEDT impacting some services in the area due to a power interruption onsite. ETR: 20:30 AEDT.

Fixed

6 days ago —

TPG technician has fixed the fault. Services are online as of 11:55 AEDT.

Investigating

6 days ago —

TPG technician has fixed the fault. Services are online as of 11:55 AEDT.

1 week ago —

A VDSL2 site in Watson ACT went offline at 09:42 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEDT

Fixed

6 days ago —

Energy Provider restored power to site. Services have restored as of 12:32 AEDT.

Investigating

6 days ago —

Energy Provider restored power to site. Services have restored as of 12:32 AEDT.

1 week ago —

A VDSL2 site in Kambah ACT went offline at 08:16 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.

Fixed

1 week ago —

Tech replaced both Adtrarn device and RCD. Services have restored.

Investigating

1 week ago —

TPG technician has fixed the fault. Services are online as of 18:50 AEDT.

Investigating

1 week ago —

TPG technician has fixed the fault. Services are online as of 18:56 AEDT.

1 week ago —

A VDSL2 site in Ainslie ACT went offline at 12:27 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETA

Fixed

1 week ago —

TPG technician has fixed the fault. Services are online as of 11:55 AEDT.

Investigating

1 week ago —

TPG technician has fixed the fault. Services are online as of 11:55 AEDT.

1 week ago —

A VDSL2 site in Wanniassa ACT went offline at 08:25 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.

Fixed

1 week ago —

An energy provider outage has impacted VDSL2 services in Latham, Higgins, and Holt in ACT. Estimated restoration time is currently 03:38 AEDT.

Investigating

1 week ago —

An energy provider outage has impacted VDSL2 services in Latham, Higgins, and Holt in ACT. Estimated restoration time is currently 03:38 AEDT.

1 week ago —

ETR is 03:28 AEDT 15/10.

Fixed

1 week ago —

Restored at 11:51:01 AEST

Investigating

1 week ago —

This was completed and restored at 11:51:01 AEST today.

1 week ago —

Connectivity to network equipment will be temporarily lost. Some customers in Bruce may be disconnected from the Internet during this period. A VDSL device will be upgraded to fix the bug found. Your patience during this inconvenience is greatly appreciated. Thank you.

ETR 12:30 AEST

Fixed

1 week ago —

Energy Provider restored power to site. Services have restored as of 12:16 AEST.

Investigating

1 week ago —

Energy Provider restored power to site. Services have restored as of 12:16 AEST.

1 week ago —

A VDSL2 site in Monash ACT went offline at 08:41 AEST impacting some services in the area due to a power interruption onsite. ETR: 14:30 AEDT.

Fixed

1 week ago —

An energy provider outage has impacted VDSL2 services in Fyshwick, ACT. Estimated restoration time is currently 16:00 AEDT.

1 week ago —

An energy provider outage has impacted VDSL2 services in Fyshwick, ACT. Estimated restoration time is currently 16:00 AEDT.

Fixed

1 week ago —

Energy Provider restored power to site. Services have restored as of 14:37 AEDT.

Investigating

1 week ago —

Energy Provider restored power to site. Services have restored as of 14:37 AEDT.

1 week ago —

A VDSL2 site in Wanniassa, Monash ACT went offline at 12:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:21 AEDT.

Fixed

1 week ago —

TPG technician attended, no fault was found. Services are online as of 11:46 AEDT.

Investigating

1 week ago —

TPG technician attended, no fault was found. Services are online as of 11:46 AEDT.

1 week ago —

A VDSL2 site in Ainslie ACT went offline at 10:01 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:30 AEDT

Fixed

1 week ago —

Energy Provider restored power to site. Services have restored as of 13:20 AEDT.

Investigating

1 week ago —

Energy Provider restored power to site. Services have restored as of 13:20 AEDT.

1 week ago —

A VDSL2 site in Fisher ACT went offline at 09:20 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.

Fixed

1 week ago —

Energy Provider restored power to site. Services have restored as of 11:21 AEDT.

Investigating

1 week ago —

Energy Provider restored power to site. Services have restored as of 11:21 AEDT.

1 week ago —

A VDSL2 site in Kaleen ACT went offline at 9:05 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:30 AEDT.

Fixed

1 week ago —

Energy Provider restored power to site. Services have restored as of 10:41 AEDT.

Investigating

1 week ago —

Energy Provider restored power to site. Services have restored as of 10:41 AEDT.

1 week ago —

A VDSL2 site in Monash ACT went offline at 08:51 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.

Fixed

1 week ago —

TPG technician has fixed the fault. Services are online as of 8:52 AEDT.

Investigating

1 week ago —

TPG technician has fixed the fault. Services are online as of 8:52 AEDT.

1 week ago —

A VDSL2 site in Holt ACT went offline at 12:19 AM AEDT impacting some services in the area. TPG technician has been engaged to investigate further during Business hours.