Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-11-19 08:15:00
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
A VDSL2 site in Wanniassa ACT went offline at 08:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEDT.
Energy Provider restored power to site. Services have restored as of 22:53 AEDT.
Energy Provider restored power to site. Services have restored as of 22:53 AEDT.
A VDSL2 site in Stirling ACT went offline at 21:44 AEDT impacting some services in the area due to a power interruption onsite. ETR: 04:41 AEDT 12/12/2025.
A VDSL2 site in Giralang, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:15 AEDT.
A VDSL2 site in Giralang, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:15 AEDT.
A VDSL2 site in Giralang, ACT went offline at 16:47 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 08:00 AEDT.
Energy Provider restored power to site. Services have restored as of 14:21 AEDT.
Energy Provider restored power to site. Services have restored as of 14:21 AEDT.
Energy Provider restored power to site. Services have restored as of 14:21 AEDT.
A VDSL2 site in Watson, ACT went offline at 12:41 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 14:09 AEDT.
Energy Provider restored power to site. Services have restored as of 14:09 AEDT.
Energy Provider restored power to site. Services have restored as of 14:09 AEDT.
A VDSL2 site in Chapman, ACT went offline at 09:41 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Manual Update from the Infinite NOC:
Good Morning, we have observed that the customers in Farrer on the Vision VDSL Network that had no connectivity have come back online
Manual Update from the Infinite NOC:
We have identified Vision SuperNode AD1-LY-49-00-S01 has gone offline at 9:11 AM AEDT
We have informed the Vision NOC and are waiting for an update from the team at Vision
Manual Update from the Infinite NOC:
Good Morning, we have observed some customers in Farrer on the Vision VDSL Network may have no connectivity.
We are investigating at this time and will have an updated shortly
Energy Provider restored power to site. Services have restored as of 15:44 AEST.
Energy Provider restored power to site. Services have restored as of 15:44 AEST.
A VDSL2 site in Wanniassa ACT went offline at 08:20 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy provider's outage restored.
Energy provider's outage restored.
An energy provider outage has impacted VDSL2 services in Ainslie, ACT. Estimated restoration time is currently 18:30 AEDT.
An energy provider outage has impacted VDSL2 services in Holder, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Holder, ACT. Estimated restoration time is currently 16:00 AEDT.
ETR is 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 05:14 AEDT.
Energy Provider restored power to site. Services have restored as of 05:14 AEDT.
A VDSL2 site in Watson ACT went offline at 00:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 07:29 AEDT.
Two VDSL2 sites in Duffy, ACT have been impacted by energy provider outage. Estimated restoration time is currently 04:52 AEDT.
Two VDSL2 sites in Duffy, ACT have been impacted by energy provider outage. Estimated restoration time is currently 04:52 AEDT.
Two VDSL2 sites in Duffy, ACT went offline at 00:27 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEDT.
FOPS has been dispatched to investigate. ETA is 1 Hour.
FOPS has been dispatched to investigate. ETA is 1 Hour.
Connectivity to network equipment has been lost affecting VDSL2 services in Kambah, ACT. TPG field technician has been dispatched to invesitgate.
Energy Provider restored power to site but one of the VDSL2 site is still down. Will engage Tech to investigate further.
Energy Provider restored power to site but one of the VDSL2 site is still down. Will engage Tech to investigate further.
A VDSL2 site in Kambah ACT went offline at 14:01 AEDT impacting some services in the area due to a power interruption onsite. ETR: 21:59 AEDT.