Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Some customers in the area of the Central Ballarat maybe disconnected from there HFC services. Networking equipment has been impacted by an energy provider outage ETR 17:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.
Energy provider outage ETR revised to 17:30 AEST.
ETR revised again now to 17:30 AESTActive unplanned outage INC 150009927 Parts of KAMBAH
Outage start: Saturday, 05 July 2025, 8:30 am Expected restoration: Saturday, 05 July 2025, 5:30 pm
Energy provider outage ETR revised to 16:30 AEST.
Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 14:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 09:00 AEST.
Some customers in the Kambah and surrounding area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 11:00 AEST.
Some customers in the Farrer, Garran, Isaacs, Kambah, Mawson, O'malley and Phillip suburbs of the ACT maybe disconnected from their VDSL2 and G.fast services.
Networking equipment has been impacted by the EVO energy outage ETR 11:00 AEST.
A VDSL2 site in Griffith, ACT went offline at 09:26 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:39 AEST.
A VDSL2 site in Griffith, ACT went offline at 09:26 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:39 AEST.
A VDSL2 site in Torrens, ACT went offline at 09:06 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.
A VDSL2 site in Torrens, ACT went offline at 09:06 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.
Energy provider outage. ETR: 13:15 AEST
Energy provider outage. ETR: 13:15 AEST
We have lost connectivity to VDSL2 network devices in Higgins ACT. Technician ETA: 10:00 AEST.
Energy provider ETR: 15:00
Energy provider ETR: 15:00
Energy provider maintenance has impacted VDSL2 services in O'connor, ACT. Estimated restoration time is currently 15:00 AEST.
A VDSL2 site in Latham, ACT went offline at 10:42 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Latham, ACT went offline at 10:42 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
We are currently aware of an issue that has been impacting our main phone line (1300 790 337) since Monday Afternoon where some calls were not passing through to our Support Team.
Our engineering team has investigated the root cause of the fault, and has implemented a fix. We are monitoring the situation closely and believe the issue is now resolved.
If you still have issues calling our Support Team, please reach out via email at support@infinite.net.au
We sincerely apologise for the inconvenience and thank you for your patience.
We are currently aware of an issue impacting our main phone line (1300 790 337)
Some inbound calls to our main number are not connecting at this time.
Our engineering team is investigating the root cause of the fault, there is currently no estimated time of resolution. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
In the meantime, if your matter is urgent, please reach out via email at support@infinite.net.au
We sincerely apologise for the inconvenience and thank you for your patience.
An energy provider outage has impacted VDSL2 services in Narrabundah, Kingston & Griffith ACT. Estimated restoration time is currently 04:00 AEST.
An energy provider outage has impacted VDSL2 services in Narrabundah, Kingston & Griffith ACT. Estimated restoration time is currently 04:00 AEST.
Energy Provider restored power to site however the device did not recover: Tech has been dispatched to further investigate. ETA: 14:00 AEST.
Energy Provider restored power to site however the device did not recover: Tech has been dispatched to further investigate. ETA: 14:00 AEST.
We are aware that a VDSL2 site in Rivett, ACT went offline overnight, resulting in service disruptions for some customers in the area.
At this stage, we are awaiting further updates from Vision Network, including an estimated time of restoration. We will provide additional information here as soon as it becomes available.
We appreciate your patience and understanding while this matter is resolved.
A VDSL2 site in Rivett, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Impacted VDSL2 services in Weston, ACT restored.
Impacted VDSL2 services in Weston, ACT restored.
Self-restored. NOC would monitor.
Tech has been engaged to attend and investigate further. ETA 10:00 AEST.
Tech has been engaged to attend and investigate further. ETA 10:00 AEST.
A VDSL2 site in Red Hill , ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.