Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy provider maintenance has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 13:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 13:30 AEST.
Energy Provider restored power to site. Services have restored as of 15:16 AEST.
Energy Provider restored power to site. Services have restored as of 15:16 AEST.
A VDSL2 site in Curtin ACT went offline at 08:48 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST
Impacted VDSL2 services in Monash are now restored.
Impacted VDSL2 services in Monash are now restored.
Correction:
Tech has been dispatched. ETA: 12:00 AEST
A VDSL2 site in Monash ACT went offline at 6:27 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:24 AEST.
Energy Provider restored power to site. Services have restored as of 14:24 AEST.
Energy Provider's Outage. ETR: 16:00 AEST
Energy Provider has completed the Maintenance. VDSL Services in Higgins are now online as of 16:24 AEST.
Energy Provider has completed the Maintenance. VDSL Services in Higgins are now online as of 16:24 AEST.
An energy provider outage has impacted VDSL2 services in Higgins, ACT. Estimated restoration time is currently 21:00 AEST.
Energy Provider has completed the Maintenance. VDSL Services in Watson are now online as of 13:00 AEST.
Energy Provider has completed the Maintenance. VDSL Services in Watson are now online as of 13:00 AEST.
An energy provider outage has impacted VDSL2 services in Watson, ACT. Estimated restoration time is currently 13:00 AEST.
An energy provider outage has impacted HFC VDSL2 services in Kambah. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted HFC VDSL2 services in Kambah. Estimated restoration time is currently 16:00 AEST.
Energy Provider completed there maintenance. VDSL Services in Watson are now online as of 13:00 AEST.
Energy Provider completed there maintenance. VDSL Services in Watson are now online as of 13:00 AEST.
An energy provider outage has impacted VDSL2 services in Watson, ACT. Estimated restoration time is currently 13:00 AEST.
VDSL2 services in HOLDER are now up after Energy Provider Maintenance completed.
VDSL2 services in HOLDER are now up after Energy Provider Maintenance completed.
An energy provider outage has impacted VDSL2 services in HOLDER. Estimated restoration time is currently 16:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:24 AEST.
TPG technician has fixed the fault. Services are online as of 14:24 AEST.
A VDSL2 site in KAMBAH ACT will be offline until 11:45 AEST impacting some services in the area due to device troubleshooting.
Multiple VDSL2 site in Kaleem and Lyneham, ACT went offline at 01:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 05:00 AEST.
Multiple VDSL2 site in Kaleem and Lyneham, ACT went offline at 01:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 05:00 AEST.
FOPS have been engaged to investigate. ETA: 14:00 AEST
FOPS have been engaged to investigate. ETA: 14:00 AEST
A VDSL2 site in Ainslie, ACT went offline at 12:57 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
At 06:00hrs AEST we are migrating our nbn users back to our Broadband aggregration router from 24th July 2025 equipment failure. This will be a short sub minute outage, if you service does not return please power off your modem and/or router for 5mins and then turn it back on again. If your service does not return please contact the helpdesk.
An energy provider outage has impacted VDSL2 services in KAMBAH . Estimated restoration time is currently 16:00 AEST
An energy provider outage has impacted VDSL2 services in KAMBAH . Estimated restoration time is currently 16:00 AEST
Energy provider outage. ETR - 11:45 AEST
Energy provider outage. ETR - 11:45 AEST
An energy provider outage has impacted VDSL2 services in Holder, Dyffy and Weston. ETR is currently 11:45 AEST
TPG technician has fixed the fault. Services are online as of 15:30:52 AEST.
TPG technician has fixed the fault. Services are online as of 15:30:52 AEST.
A VDSL2 site in SCULLIN ACT went offline at 12:33 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.