Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
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Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
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cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
TPG technician has fixed the fault. Services are online as of 09:41 AEDT.
TPG technician has fixed the fault. Services are online as of 09:41 AEDT.
A VDSL2 site in Kambah ACT went offline at 06:46 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETR.
TPG technician has fixed the fault. Services are online as of 17:24 AEDT.
TPG technician has fixed the fault. Services are online as of 17:24 AEDT.
TPG technician has fixed the fault. Services are online as of 17:24 AEDT.
TPG technician has fixed the fault. Services are online as of 17:24 AEST.
A VDSL2 site in Torrens, ACT went offline at 11:45 AEDT impacting some services in the area. TPG technician has been engaged to attend and investigate further.
VDSL2 site is now up and services are online as of 05:00 AEDT.
VDSL2 site is now up and services are online as of 05:00 AEDT.
No power outage in the area. Tech to be dispatched. ETA is 09:00 AEDT.
A VDSL2 site in Chapman ACT went offline at 03:16 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT
TPG technician has fixed the fault. Services are online as of 18:22 AEST.
TPG technician has fixed the fault. Services are online as of 18:22 AEST.
A VDSL2 site in Higgins ACT went offline at 16:06 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:00 AEST
TPG technician has fixed the fault. Services are online as of 17:51 AEST.
TPG technician has fixed the fault. Services are online as of 17:51 AEST.
Energy Provider restored power to site. Services have restored as of 13:31 AEST.
Energy Provider restored power to site. Services have restored as of 13:31 AEST.
Energy provider ETR: 15:30 AEST
Energy Provider restored power to site. Services have restored as of 11:18 AEST.
Energy Provider restored power to site. Services have restored as of 11:18 AEST.
A VDSL2 site in PEARCE ACT went offline at 09:04 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:00 AEST.
Impacted VDSL2 site in Braddon ACT restored.
FOPS ETR 17:00 AEST.
FOPS ETR 17:00 AEST.
A VDSL2 site in Braddon ACT went offline. TPG technician has been engaged to attend and investigate further.
FOPS engaged. ETR 11:00 AEST.
FOPS engaged. ETR 11:00 AEST.
A VDSL2 site in Latham ACT went offline. TPG technician has been engaged to attend and investigate further.
Energy Provider restored power to site. Services have restored as of 16:41 AEST.
Energy Provider restored power to site. Services have restored as of 16:41 AEST.
A VDSL2 site in Majura ACT went offline at 15:38 AEST impacting some services in the area due to a power interruption onsite. ETR: 19:07 AEST.
A VDSL2 site in Metropolitan City ACT went offline. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Metropolitan City ACT went offline. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in KAMBAH ACT went offline at 12:36 AEST impacting some services in the area due to a power interruption onsite. ETR: 17:37 AEST.
A VDSL2 site in KAMBAH ACT went offline at 12:36 AEST impacting some services in the area due to a power interruption onsite. ETR: 17:37 AEST.
Energy Provider restored power to site. Services have restored as of 13:47:10 AEST.
Energy Provider restored power to site. Services have restored as of 13:47:10 AEST.
A VDSL2 site in Waramanga ACT went offline at 10:23 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:38 AEST.
Energy Provider restored power to site. Services have restored as of 14:38 AEST.
Energy Provider's Outage. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:56:11 AEST.
Energy Provider restored power to site. Services have restored as of 13:56:11 AEST.
Energy Provider restored power to site. Services have restored as of 13:56:11 AEST.
A VDSL2 site in Deakin ACT went offline at 08:23 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 03:23 AEST.
Energy Provider restored power to site. Services have restored as of 03:23 AEST.
A VDSL2 site in CHAPMAN ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. No ETA.