Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy Provider restored power to site. Services have restored as of 18:44 AEDT.
Energy Provider restored power to site. Services have restored as of 18:44 AEDT.
A VDSL2 site in Kambah ACT went offline at 17:25 AEDT impacting some services in the area due to a power interruption onsite. ETR: 20:56 AEDT.
Energy Provider restored power to site. Services have restored as of 13:27 AEDT.
Energy Provider restored power to site. Services have restored as of 13:27 AEDT.
A VDSL2 site in MONASH ACT went offline at 08:15 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:43 AEDT.
Energy Provider restored power to site. Services have restored as of 11:43 AEDT.
Energy Provider's Maintenance. ETR: 12:30 AEDT.
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC Amazon has confirmed the issue with AWS has been resolved and operations are returning to normal.
We thank everyone for their patience with this incident
If you have any questions or are still having unrelated internet connectivity issues please contact our Support Team at 1300 790 337 or at support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Evening once again from the Infinite NOC
Amazon has confirmed the issue looks likely to be with be related to DNS resolution of the DynamoDB API endpoint in the US-EAST-1 AWS Region
Amazon are working to fix this issue now
Manual Update from the Infinite Network Operations Center:
Good Evening from the Infinite NOC, we are seeing issues with Sites and Apps that rely on AWS Services
At this time there is believed to be a major outage with the Amazon AWS Platform that has occured within the last two hours.
While this does not impact Infinite's Operations and Core Services, some customers on our Broadband and Fibre Products may be unable to access certain resources that rely on AWS.
We are waiting for updates from Amazon at this time, and will update this incident page as we get updates from Amazon.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
An energy provider outage has impacted VDSL2 services in Mawson, ACT. Estimated restoration time is currently 15:30 AEDT.
Tech reset RCD. Services have restored.
Tech reset RCD. Services have restored.
A VDSL2 site in Kambah, ACT went offline at 04:09 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEDT.
Energy Provider restored power to site. Services have restored as of 16:17 AEDT.
Energy Provider restored power to site. Services have restored as of 16:17 AEDT.
A VDSL2 site in HOLT ACT went offline at 09:48 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:12 AEDT.
TPG technician are still ongoing restoration. ETR 15:00 AEDT
TPG technician are still ongoing restoration. ETR 15:00 AEDT
Manual Update from the Infinite Network Operations Center:
Good Afternoon Everyone, Vision have confirmed this fault effecting 3 Nodes in the Canberra City Center is still ongoing.
As a reminder if your Service Identifier starts with the following prefixes:
AD1-AI-79-00
AD2-AD-79-00
AD3-AI-79-00
Your Service may be offline
Vision have given an ETR of 15:00 AEST AEDT at this stage.
We will continue to monitor this outage as we get updates in from the team over at Vision Network.
Automated Updates from Vision will also continue to be added onto the status page.
If you have any questions or you are unsure what your Service Identifier is please contact our Support Team at 1300 790 337 or at support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Morning Everyone, Vision have confirmed a fault effecting 3 Nodes in the Canberra City Center.
If your Service Identifier starts with the following prefixes:
AD1-AI-79-00
AD2-AD-79-00
AD3-AI-79-00
Your Service may be offline
Vision has confirmed this fault is Active and is not caused by EvoEnergy Maintenance.
We will continue to monitor this outage as we get updates in from the team over at Vision Network.
Automated Updates from Vision will also continue to be added onto the status page.
If you have any questions or you are unsure what your Service Identifier is please contact our Support Team at 1300 790 337 or at support@infinite.net.au
Customers in Canbera City Center may be disconnected from the Internet.
Vision technician has been engaged to investigate further.
TPG technician has fixed the fault. Services are online as of 09:52 AEDT.
TPG technician has fixed the fault. Services are online as of 09:52 AEDT.
Connectivity to network equipment has been lost. Customers in Garran may be disconnected from the Internet during this period. Our field technician will be engaged in the daytime to investigate further. No ETR
Energy Provider restored power to site. Services have restored as of 05:54 AEDT.
Energy Provider restored power to site. Services have restored as of 05:54 AEDT.
A VDSL2 site in Mawson, Farrer ACT went offline at 14:26 AEST impacting some services in the area due to a power interruption onsite. ETR: 09:03 AEDT.
FOPS has been engaged. For further investigation during BH.
Energy Provider restored power to site. Services have restored as of 19:33 AEDT.
Energy Provider restored power to site. Services have restored as of 19:33 AEDT.
Energy Provider restored power to site. Services have restored as of 19:33 AEDT.
A VDSL2 site in O' connor ACT went offline at 18:16 AEDT impacting some services in the area due to a power interruption onsite. ETR: 20:30 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
A VDSL2 site in Watson ACT went offline at 09:42 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEDT
Energy Provider restored power to site. Services have restored as of 12:32 AEDT.
Energy Provider restored power to site. Services have restored as of 12:32 AEDT.
A VDSL2 site in Kambah ACT went offline at 08:16 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.