Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-01-22 08:28:30
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Device is now online. NOC continue to monitor and engaged FOPS if needed.
Device is now online. NOC continue to monitor and engaged FOPS if needed.
Energy Provider restored power to site. Services have restored as of 6:28 AEDT.
Energy Provider restored power to site. Services have restored as of 6:28 AEDT.
A VDSL2 site in Stirling, Weston, Waramanga ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 08:48 AEDT.
Energy Provider restored power to site. Services have restored as of 00:04 AEDT.
Energy Provider restored power to site. Services have restored as of 00:04 AEDT.
A VDSL2 site in Duffy ACT went offline at 20:35 AEDT impacting some services in the area due to a power interruption onsite. ETR: Feb 2 16:06 AEDT.
Energy Provider restored power to site. Services have restored as of 18:37 AEDT.
Energy Provider restored power to site. Services have restored as of 18:37 AEDT.
A VDSL2 site in Ainslie ACT went offline at 15:59 AEDT impacting some services in the area due to a power interruption onsite. ETR: 20:25 AEDT.
Ongoing power outage in the area as confirmed by the Energy Provider. ETR: 18:30 AEDT
Ongoing power outage in the area as confirmed by the Energy Provider. ETR: 18:30 AEDT
Ongoing power outage in the area as confirmed by the Energy Provider. ETR: 18:30 AEDT
A VDSL2 site in Campbell ACT went offline at 14:06 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:00 AEDT
Services have restored as of 3:56 AEDT.
Services have restored as of 3:56 AEDT.
No outage in the area. For FOPS engagement in Daytime. No ETA.
TransNOC investigating.
Energy Provider restored power to site. Services have restored as of 2/1/2026 00:16 AEDT.
Energy Provider restored power to site. Services have restored as of 2/1/2026 00:16 AEDT.
ETR is 01:36, 1st of Feb AEDT.
A VDSL2 site in KAMBAH ACT went offline at 21:26 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
A VDSL2 site in KAMBAH ACT went offline at 21:26 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
Energy Provider restored power to site. Services have restored as of 21:14 AEDT.
Devices are online as confirmed from Grafana and MCP.
Energy Provider restored power to site. Services have restored as of 21:14 AEDT.
Multiple VDSL2 sites in KAMBAH ACT went offline at 19:54 AEDT impacting some services in the area due to a power interruption onsite. ETR: 1:53 AM AEDT 30/01/2026.
Energy provider outage resolved restoring networking equipment connectivity and services at 20:00 AEDT 29/1/26.
Energy provider outage resolved restoring networking equipment connectivity and services at 20:00 AEDT 29/1/26.
Multiple VDSL2 DLAMs in the Belconnen region of the ACT have gone offline due to an energy provider outage - ETR 23:00 AEDT.
FOPS advised 3rd part electricians on site and checking. TXNOC to ignore reoccurred alarms. NOC would close the case once the work completes.
FOPS advised 3rd part electricians on site and checking. TXNOC to ignore reoccurred alarms. NOC would close the case once the work completes.
Evoenergy has a planned electricity supply interruptions impacting services below:
29/01/2026 8:30 AM - 15:00 PM AD1-LA-34-00
Evoenergy has a planned electricity supply interruptions impacting some services listed below
29/01/2026 7:30 - 16:00 MACGREGOR AD1-LA-07-06 29/01/2026 7:30 - 16:00 MACGREGOR AD1-LA-08-09
29/01/2026 10:00 - 13:30 STIRLING AD1-LY-27-00 29/01/2026 10:00 - 13:30 STIRLING AD1-LY-27-01 29/01/2026 10:00 - 13:30 STIRLING AD1-LY-27-02 29/01/2026 10:00 - 13:30 STIRLING AD1-LY-27-04 29/01/2026 10:00 - 13:30 STIRLING AD1-LY-27-05 29/01/2026 10:00 - 13:30 STIRLING AD1-LY-28-05 29/01/2026 10:00 - 13:30 STIRLING AD1-LY-28-06
30/01/2026 8:00 - 12:00 RED HILL AD1-KI-23-06 30/01/2026 8:00 - 12:00 RED HILL AD1-KI-23-07
30/01/2026 9:00 - 16:00 DEAKIN AD1-LY-08-04
Multiple VDSL2 sites in Rivett, Stirling, Weston ACT went offline at 12:53 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:50 AEDT.
Multiple VDSL2 sites in Rivett, Stirling, Weston ACT went offline at 12:53 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:50 AEDT.
Evoenergy has a planned electricity supply interruptions impacting services below:
27/01/2026 8:30 AM - 15:00 PM HAWKER AD1-LA-29-02 27/01/2026 8:00 AM - 16:00 PM CHAPMAN AD1-LY-65-07