Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-04-29 14:13:01
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Field technician has fixed the fault. Services are online as of 11:28 AEST.
Field technician has fixed the fault. Services are online as of 11:28 AEST.
Field technician has fixed the fault. Services are online as of 11:28 AEST.
A VDSL2 site in Hughes ACT went offline at 10:11 AEST impacting 19 services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
Energy Provider restored power to site. Services have restored as of 11:49 AEST.
Energy Provider restored power to site. Services have restored as of 11:49 AEST.
Energy Provider restored power to site. Services have restored as of 11:49 AEST.
A VDSL2 site in Stirling ACT went offline at 09:51 AEST impacting 23 services in the area due to a power interruption onsite. ETR: 12:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:10 AEST.
Energy Provider restored power to site. Services have restored as of 13:10 AEST.
A VDSL2 site in Waramanga ACT went offline at 11:52 AEST impacting 23 services in the area due to a power interruption onsite. ETR: 14:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:58 AEST.
Energy Provider restored power to site. Services have restored as of 13:58 AEST.
Energy Provider restored power to site. Services have restored as of 13:58 AEST.
A VDSL2 site in Kambah ACT went offline at 09:17 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST. Serivce Affected 21 Customer
A VDSL2 site in Kambah ACT went offline at 09:17 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A 6 customer VDSL2 site in Giralang ACT went offline at 12:10 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
A 6 customer VDSL2 site in Giralang ACT went offline at 12:10 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
A VDSL2 site in Giralang ACT went offline at 12:10 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
TPG technician has fixed the fault. Services are online as of 10:38 AEST.
TPG technician has fixed the fault. Services are online as of 10:38 AEST.
TPG technician has fixed the fault. Services are online as of 10:38 AEST.
A VDSL2 site in Duffy ACT went offline has impacted 25 at 09:30 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:10 AEST
Energy Provider restored power to site. Services have restored as of 22:40 AEST.
Energy Provider restored power to site. Services have restored as of 22:40 AEST.
An energy provider outage has impacted 5 services in Fyshwick, ACT. Estimated restoration time is currently 21:14 AEST.
Energy Provider restored power to site. Services have restored as of 14:47 AEST.
Energy Provider restored power to site. Services have restored as of 14:47 AEST.
A VDSL2 site in Narrabundah ACT went offline impacting some services in the area. Tech has been engaged to investigate.
A VDSL2 site in Narrabundah ACT went offline impacting some services in the area. Tech has been engaged to investigate.
A VDSL2 site in Ainslie ACT went offline impacting some services in the area. Tech has been engaged to investigate.
A VDSL2 site in Ainslie ACT went offline impacting some services in the area. Tech has been engaged to investigate.
Energy Provider restored power to site. Services have restored
Energy Provider restored power to site. Services have restored
A VDSL2 site in HACKETT ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 15:40 AEST.
ETR is 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 15:40 AEST.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. Estimated restoration time is currently 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:20 AEST.
Energy Provider restored power to site. Services have restored as of 13:20 AEST.
A VDSL2 site in Aranda ACT went offline at 9:00 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 14:28 AEST.
Energy Provider restored power to site. Services have restored as of 14:28 AEST.
A VDSL2 site in Fisher ACT went offline at 08:51 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Technician has fixed the fault. Services are online as of 11:30 AEST.
Technician has fixed the fault. Services are online as of 11:30 AEST.
A VDSL2 site in Giralang ACT went offline at 8:45 AEST impacting some services in the area. Technician is now on their way to site to investigate further.
A VDSL2 site in Holder ACT went offline at 7:51 AEST impacting some services in the area due to a power interruption onsite. ETR: 09:46 AEST.
A VDSL2 site in Holder ACT went offline at 7:51 AEST impacting some services in the area due to a power interruption onsite. ETR: 09:46 AEST.
Technician has fixed the fault. Services are online as of 9:30 AEST.
Technician has fixed the fault. Services are online as of 9:30 AEST.
Technician has been engaged to investigate further. ETA: 10:00 AEST
A VDSL2 site in Deakin ACT went offline at 06:22 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA during business hour.
Energy Provider restored power to site. Services have restored as of 23:13 AEST.
Energy Provider restored power to site. Services have restored as of 23:13 AEST.
A VDSL2 site in Garran ACT went offline at 19:54 AEST impacting some services in the area due to a power interruption onsite. ETR: 22:00 AEST.
Field Techician successfully rebooted the device and fixed the fault. Services have restored as of 12:43 AEST.
Field Techician successfully rebooted the device and fixed the fault. Services have restored as of 12:43 AEST.
Device will be rebooted to resolve failed sync issues. Services should begin to restore once device has completed its reboot. ETR 13:30 AST
Field technician has fixed the fault. Services are online as of 13:33 AEST.
Field technician has fixed the fault. Services are online as of 13:33 AEST.
A VDSL2 site in Mawson ACT went offline at 10:45 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 12:30 AEST
Field technician has fixed the fault. Services are online as of 10:21 AEST.
Field technician has fixed the fault. Services are online as of 10:21 AEST.
Tech has been dispatched. ETA: 11:00 AEST.
A VDSL2 site in Hughes ACT went offline at 09:13 AEST impacting some services in the area. Field technician has been engaged to investigate further. ETA 11:00 AEST