Infinite Networks Status

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Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

4 Incidents
  • Vision Broadband

    Last updated 2025-06-20 21:03:21

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-02-12 11:33:30

    Operational

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-01-29 12:42:19

    Operational

    Mobile Broadband Services

  • IPN

    Last updated 2025-01-29 12:42:50

    Operational

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Operational

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-03-06 18:21:56

    Operational

    Networks we peer with

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

1 Incident
  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

Fixed

4 hours ago —

A VDSL2 site in Hughes ACT impacted by a power outage is restored. Services are back online since 13:31 AEST.

Investigating

4 hours ago —

A VDSL2 site in Hughes ACT impacted by a power outage is restored. Services are back online since 13:31 AEST.

8 hours ago —

A VDSL2 site in Hughes ACT went offline at 10:18 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:45 AEST

Fixed

4 hours ago —

Energy Provider restored power to site. Services have restored since 13:37 AEST.

Investigating

4 hours ago —

Energy Provider restored power to site. Services have restored since 13:37 AEST.

9 hours ago —

A VDSL2 site in Deakin ACT went offline at 9:28 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST

Vision Broadband

Fixed

1 day ago —

FOPS has been engaged to investigate. No ETR at this time

Investigating

1 day ago —

FOPS has been engaged to investigate. No ETR at this time

1 day ago —

A VDSL2 site in Kambah, ACT has gone offline impacting some services in the area due to a suspected power interruption onsite. FOPS has been engaged to investigate. No ETR at this time.

2 days ago —

Some customers in the area of the Central Ballarat maybe disconnected from there HFC services. Networking equipment has been impacted by an energy provider outage ETR 17:30 AEST.

Investigating

Investigating

3 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.

Fixed

3 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.

Fixed

3 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.

Fixed

3 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.

Investigating

3 days ago —

Energy provider outage ETR revised to 17:30 AEST.

Investigating

3 days ago —

ETR revised again now to 17:30 AESTActive unplanned outage INC 150009927 Parts of KAMBAH

Outage start: Saturday, 05 July 2025, 8:30 am Expected restoration: Saturday, 05 July 2025, 5:30 pm

Investigating

3 days ago —

Energy provider outage ETR revised to 16:30 AEST.

3 days ago —

Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 14:30 AEST.

Fixed

3 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 09:00 AEST.

Investigating

3 days ago —

Some customers in the Kambah and surrounding area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 11:00 AEST.

3 days ago —

Some customers in the Farrer, Garran, Isaacs, Kambah, Mawson, O'malley and Phillip suburbs of the ACT maybe disconnected from their VDSL2 and G.fast services.

Networking equipment has been impacted by the EVO energy outage ETR 11:00 AEST.

https://www.evoenergy.com.au/Outages

Fixed

4 days ago —

A VDSL2 site in Griffith, ACT went offline at 09:26 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:39 AEST.

4 days ago —

A VDSL2 site in Griffith, ACT went offline at 09:26 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:39 AEST.

Fixed

4 days ago —

A VDSL2 site in Torrens, ACT went offline at 09:06 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.

4 days ago —

A VDSL2 site in Torrens, ACT went offline at 09:06 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.

Fixed

4 days ago —

Energy provider outage. ETR: 13:15 AEST

Investigating

4 days ago —

Energy provider outage. ETR: 13:15 AEST

4 days ago —

We have lost connectivity to VDSL2 network devices in Higgins ACT. Technician ETA: 10:00 AEST.

Fixed

6 days ago —

Energy provider ETR: 15:00

Investigating

6 days ago —

Energy provider ETR: 15:00

6 days ago —

Energy provider maintenance has impacted VDSL2 services in O'connor, ACT. Estimated restoration time is currently 15:00 AEST.

Fixed

6 days ago —

A VDSL2 site in Latham, ACT went offline at 10:42 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

6 days ago —

A VDSL2 site in Latham, ACT went offline at 10:42 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Support Phone line

Fixed

6 days ago —

We are currently aware of an issue that has been impacting our main phone line (1300 790 337) since Monday Afternoon where some calls were not passing through to our Support Team.

Our engineering team has investigated the root cause of the fault, and has implemented a fix. We are monitoring the situation closely and believe the issue is now resolved.

If you still have issues calling our Support Team, please reach out via email at support@infinite.net.au

We sincerely apologise for the inconvenience and thank you for your patience.

6 days ago —

We are currently aware of an issue impacting our main phone line (1300 790 337)

Some inbound calls to our main number are not connecting at this time.

Our engineering team is investigating the root cause of the fault, there is currently no estimated time of resolution. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

In the meantime, if your matter is urgent, please reach out via email at support@infinite.net.au

We sincerely apologise for the inconvenience and thank you for your patience.