Infinite Networks Status

No further reported issue, we are now marking the outage as fixed.

We are pleased to announce that this issue has now been resolved.

Engineers at our upstream provider, Vision Network, successfully identified and fixed the fault within their network. We have since confirmed that traffic is flowing correctly and services for affected customers are now restored.

If you are still unable to connect to the internet, please restart your modem and any separate routers you may have. A simple power cycle by turning the device off for 30 seconds and then on again, should allow it to establish a fresh connection to the network. Some routers will need up to 5mins to regain DHCP.

We sincerely thank you for your patience and understanding throughout this evening's disruption. We will monitor this closely over the next hour before resolving officially.

We have a new update from our upstream provider, Vision Network, regarding the ongoing service interruptions.

Following a detailed analysis of the affected services, their Senior Engineers have now concluded that the issue is not related to the recent Zyxel modem firmware update as previously suspected. The investigation has confirmed the fault is specifically isolated to services within the AINS region and their team is now focusing their efforts there to determine the root cause.

We have completed all available troubleshooting from our side and are actively assisting the Vision Network engineers by providing them with data and identifying patterns from the affected customer base. We are awaiting further information from their investigation and will post another update as soon as it becomes available.

Senior engineers at Vision Network have advised they believe the problem is linked to a recent firmware update applied to their Zyxel Network Termination Devices (NTDs/modems) this week. Our testing has confirmed that this is not a widespread fault and remains confined to the specific suburbs identified. The Vision Network team is actively investigating the impact of the firmware update, and we are currently waiting for them to provide the next steps for resolution. We appreciate your continued patience and we will continue to seek prompt updates.

Our team has identified that authentication requests are being sent and recieved from the network, but we are not receiving the corresponding responses from customer equipment in the affected areas. This issue is limited to customers in specific suburbs that have undergone recent network maintenance. We are actively collaborating with Vision's senior engineers to resolve this and are awaiting their further advice. We will post another update as soon as new information is available.

We are currently aware of VDSL service issues affecting customers in the suburbs of Downer, Hackett, Turner and O'Connor.

At this time, there is no estimated time of restoration. The matter has been escalated to Vision Networks for further investigation, and we are working closely with them to identify the root cause.

Our team is actively monitoring the situation, and we will provide updates on this page as soon as more information becomes available or if the situation changes.

Thank you for your patience and understanding.

Energy provider outage resolved restoring networking equipment connectivity and services at 13:45 AEST.

Energy provider outage resolved restoring networking equipment connectivity and services at 13:45 AEST.

Networking equipment has been impacted by an energy provider outage ETR 13:30 AEST

Energy provider outage resolved restoring networking equipment connectivity and services at 11:45 AEST.

Energy provider outage resolved restoring networking equipment connectivity and services at 11:45 AEST.

Energy provider outage resolved restoring networking equipment connectivity and services at 11:45 AEST.

Energy provider has advised parts of Aranda still having issues, FOPS not being sent at this time. Energy provider ETR 13:30 AEST.

Networking equipment has been impacted by an energy provider outage ETR 13:30 AEST

We have lost connectivity to VDSL2 network devices in Aranda, ACT. Technician ETA: 12:00 AEST.

Power outage affecting numerous Adtran Dslams in the Belconnen, ACT area. All service restored after 8min energy provider outage.

Power outage affecting numerous Adtran Dslams in the Belconnen, ACT area. All service restored after 8min energy provider outage.

Energy provider ETR is 11:30 AEST.

Energy provider ETR is 11:30 AEST.

We have lost connectivity to VDSL2 network devices in Watson ACT. Technician ETA: 10:30 AEST.

Field engineers have restored services in the area as of 08:30 AEST.

Field engineers have restored services in the area as of 08:30 AEST.

Field engineers have restored services in the area as of 08:30 AEST.

TPG technician has been engaged to attend at Business hour to investigate further. No ETR.

A VDSL2 site in Downer, ACT went offline at 01:45 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Some customers in the Higgins area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 11:00 AEST.

Some customers in the Higgins area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 11:00 AEST.

A VDSL2 site in Duffy, ACT went offline at 09:38 AEST impacting some services in the area due to a power interruption onsite. Estimated restoration time is currently 12:30 AEST.

A VDSL2 site in Duffy, ACT went offline at 09:38 AEST impacting some services in the area due to a power interruption onsite. Estimated restoration time is currently 12:30 AEST.

Field engineers have restored services in the area as of 14:50 AEST.

Field engineers have restored services in the area as of 14:50 AEST.

Field engineers have restored services in the area as of 14:50 AEST.

We have lost connectivity to VDSL2 network devices in Forrest, ACT. Technician ETA: 15:00 AEST.

Energy provider maintenance has impacted VDSL2 services in Hawker, ACT. Estimated restoration time is currently 16:00 AEST.

Energy provider maintenance has impacted VDSL2 services in Hawker, ACT. Estimated restoration time is currently 16:00 AEST.

FOPS ETA: 12:30 AEST

FOPS ETA: 12:30 AEST

We have lost connectivity to VDSL2 network devices in Wanniassa, ACT. Technician ETA: 12:30 AEST.

Restored

Energy provider ETR: 12:00AEST.

Restored

Energy provider maintenance has impacted VDSL2 services in O'connor, ACT. Estimated restoration time is currently 12:00 AEST.

Energy provider restored power to sites. Devices are now back in service. NOC would monitor.

Energy provider restored power to sites. Devices are now back in service. NOC would monitor.

An energy provider outage has impacted VDSL2 services in Kambah. Estimated restoration time is currently 16/06/2025 00:10 AEST

A VDSL2 site in Weston, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 10:30 AEST.

A VDSL2 site in Weston, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 10:30 AEST.

A VDSL2 site in Kaleen, ACT went offline at 09:30 AEST impacting some services in the area due to planned energy provider maintenance. ETR 13:30 AEST

A VDSL2 site in Kaleen, ACT went offline at 09:30 AEST impacting some services in the area due to planned energy provider maintenance. ETR 13:30 AEST

We are pleased to confirm that the issue involving the flashing red light on the Vision Networks Network Termination Unit (NTU), which was affecting internet stability and speed for some customers, has now been resolved.

The underlying cause was identified as a Firmware Update pushed by Vision Networks to NTU's Failing.

Customers should no longer experience erratic speeds or the red flashing light following a power cycle of the NTU.

If you are still noticing any issues, we recommend restarting your NTU. Should problems persist, please contact our support team for further assistance.

Thank you for your patience and understanding while we worked to resolve this matter.

We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.

Vision Networks has confirmed the issue is related to the firmware download process. At this stage, most services are not expected to be affected.

However, if you are experiencing a service disruption please contact us so we can investigate further.

We are working closely with Vision Networks to ensure a resolution is implemented.

Further updates will be provided as more information becomes available.

Thank you for your patience and understanding.

We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.

We have now received some additional reports from customers having complete loss of internet services.

Please note that while the service may appear fully operational for some customers, performance degradation and service loss has been observed in several cases.

We are working with Vision Networks to identify the root cause.

We will continue to provide updates as we learn more. Thank you for your patience and understanding.

We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.

We have now received additional reports from customers experiencing erratic internet speeds, which appear to temporarily stabilise following a power cycle of the NTU, However, the flashing red light returns shortly afterward, often coinciding with the return of inconsistent speeds.

Please note that while the service may appear fully operational for some customers, performance degradation has been observed in several cases.

We are working with Vision Networks to identify the root cause.

We will continue to provide updates as we learn more. Thank you for your patience and understanding.

We are aware that some customers have reported seeing a flashing red light on their Vision Networks Network Termination Unit.

At this stage, internet services remain fully operational despite the visual indicator.

The issue has been reported to Vision Networks for further analysis, and we are actively working to determine the underlying cause.

We will continue to monitor the situation closely and will provide updates on this page as soon as we have more information or if the situation changes.