Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Our supplier plans to do RCD Node testing in which users may experience 30 minutes to 1 hour of downtime during this period in LYON
Expected dates/times
Wednesday 16/04/2025 8am - 4pm
Thursday 17/04/2025 8am - 4pm
FOPS ETA: 12:41 AEST
FOPS ETA: 12:41 AEST
FOPS ETA: 12:41 AEST
A VDSL2 site in Garran, ACT went offline at 10:08 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Energy provider maintenance has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Garran, ACT went offline at 09:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 12:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 12:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 12:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Connectivity to a network equipment impacting VDSL2 services in Torrens, ACT has been restored. Services are back online since 13:32 AEST.
Connectivity to a network equipment impacting VDSL2 services in Torrens, ACT has been restored. Services are back online since 13:32 AEST.
Connectivity to a network equipment has been lost impacting VDSL2 services in Torrens, ACT. TPG technician has been engaged to attend and investigate. ETA is 13:30 AEST.
Connectivity to a network equipment has been lost impacting VDSL2 services in Torrens, ACT. TPG technician has been engaged to attend and investigate. ETA is 13:30 AEST.
Technician replaced fault hardware restoring services.
A VDSL2 site in Stieglitz Circuit KAMBAH, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged in the early morning later to investigate further. ETA is around 10:00 AEST.
A VDSL2 site in Stieglitz Circuit KAMBAH, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged in the early morning later to investigate further. ETA is around 10:00 AEST.
A VDSL2 site in Stieglitz Circuit KAMBAH, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged in the early morning later to investigate further. ETA is around 10:00 AEST.
Issue with A VDSL2 site in Wagga St., Farrer, ACT has been resolved by TPG technician
FOPS will be engaged to attend and investigate in the early morning later. ETA 09:00 to 10:00 AEST.
A VDSL2 site in Wagga St., Farrer, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further in the early morning later. ETA 09:00 to 10:00 AEST.
Circuit breaker reset by tech. Service restored.
Circuit breaker reset by tech. Service restored.
A VDSL2 site in Kambah, ACT went offline In the area of Linvingston Ave. TPG technician has been engaged to attend and investigate further. ETA 13:30 AEST
A VDSL2 site in Kambah, ACT went offline In the area of Linvingston Ave. TPG technician has been engaged to attend and investigate further. ETA 13:30 AEST
We have lost connectivity to VDSL2 network devices in Wanniassa, ACT. Technician ETA: 14:00 AEST.
We have lost connectivity to VDSL2 network devices in Wanniassa, ACT. Technician ETA: 14:00 AEST.
This has now restored. Field tech reset tripped breaker on site.
A VDSL2 site in Cuthbert, Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 11:00 AEST
This has now restored. Field tech reset tripped breaker on site.
FOPS ETA 10:30~11:00 AEST.
A VDSL2 site in Morrissey, Wanniasa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:30~11:00 AEST.
7:30 AM AEST: All upgrades now completed and successful.
7:03 AM AEST The router terminating Vision services in the ACT has been successfully upgraded and majoirty of services have reconnected.
6:31 AM AEST The router terminating nbn services in the ACT has been successfully upgraded and services have reconnected.
Impacted VDSL2 network services in Ainslie, ACT resolved.
We have lost connectivity to VDSL2 network devices in Ainslie, ACT due to power outage. Estimated time to restore (ETR) 18:30 AEST
Impacted VDSL2 network services in Wanniassa resolved.
10:00 AM - We have lost connectivity to VDSL2 network devices in Wanniassa, ACT. Technician ETA: 11:30 AEST