Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site in Red Hill ACT went offline at 14:38 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:00
A VDSL2 site in Red Hill ACT went offline at 14:38 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:00
A VDSL2 site in Latham ACT went offline at 11:18 AEST impacting some services in the area due to Energy provider's maintenance. ETR:13:00 AEST
A VDSL2 site in Latham ACT went offline at 11:18 AEST impacting some services in the area due to Energy provider's maintenance. ETR:13:00 AEST
Energy Provider's Outage. ETR: 13:00 AEST
Energy provider maintenance has impacted VDSL2 services in Weston, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Weston, ACT. Estimated restoration time is currently 16:00 AEST.
Technician needs to replace a harware on site to mitigate potential future outage. Work will be completed in 15-30 minutes.
Technician needs to replace a harware on site to mitigate potential future outage. Work will be completed in 15-30 minutes.
Energy provider maintenance has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 15:30 AEST
Energy provider maintenance has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 15:30 AEST
A VDSL2 site in Latham ACT went offline at 11:42 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:05 AEST
A VDSL2 site in Latham ACT went offline at 11:42 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:05 AEST
Energy provider maintenance has impacted VDSL2 services in Chapman, ACT. Estimated restoration time is currently 15:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Chapman, ACT. Estimated restoration time is currently 15:30 AEST.
A VDSL2 site in Chifley, ACT went offline impacting some services in the area due to energy provider planned outage. ETR 12:00 AEST
A VDSL2 site in Chifley, ACT went offline impacting some services in the area due to energy provider planned outage. ETR 12:00 AEST
Energy provider maintenance has impacted VDSL2 services in Braddon, ACT. Estimated restoration time is currently 12:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Braddon, ACT. Estimated restoration time is currently 12:00 AEST.
A VDSL2 site in Latham ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is 12:10 AEST.
A VDSL2 site in Latham ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is 12:10 AEST.
An energy provider outage has impacted VDSL2 services in Deakin. Estimated restoration time is currently 16:00 AEST
An energy provider outage has impacted VDSL2 services in Deakin. Estimated restoration time is currently 16:00 AEST
A VDSL2 site in Macgregor, ACT went offline at 02:32 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
A VDSL2 site in Macgregor, ACT went offline at 02:32 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
Field engineers have restored services in the area as of 16:30 AEST.
Field engineers have restored services in the area as of 16:30 AEST.
Some customers in the Monash area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 17:00 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
Field engineers have found an electrical fault impacting networking hardware. Further resources are required to rectify this fault. Currently there is no ETR.
Some customers in the Latham area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 14:00 AEST.
Maintenance completed. Services restored.
Electircal damage has impacted a networking device in the area technicians are working to restore services. ETR 19:00 AEST.
Electircal damage has impacted a networking device in the area technicians are working to restore services. ETR 19:00 AEST.
We have lost connectivity to VDSL2 network devices in Latham, ACT. Technician ETA: 12:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
We have lost connectivity to VDSL2 network devices in Canberra City, ACT. Technician ETA: 11:30 AEST.
Services restored to the area as of 15:15 AEST.
Services restored to the area as of 15:15 AEST.
Services restored to the area as of 15:15 AEST.
Energy provider maintenance has impacted VDSL2 services in Latham, ACT. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in O'Connor, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technicianwill be engaged to attend and investigate later in daylight. ETA 09:00 to 10:00 AEST.
A VDSL2 site in O'Connor, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technicianwill be engaged to attend and investigate later in daylight. ETA 09:00 to 10:00 AEST.
A VDSL2 site in Hackett, ACT went offline at 14:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:20 AEST.
A VDSL2 site in Hackett, ACT went offline at 14:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:20 AEST.
A VDSL2 site in Rivett, ACT went offline at 09:08 AEST impacting some services in the area due to a suspected power interruption onsite. Estimated restoration time is currently 12:00 AEST.
A VDSL2 site in Rivett, ACT went offline at 09:08 AEST impacting some services in the area due to a suspected power interruption onsite. Estimated restoration time is currently 12:00 AEST.