Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site in Forrest ACT went offline at 12:43 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:00 AEST
A VDSL2 site in Forrest ACT went offline at 12:43 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:00 AEST
Energy provider maintenance has impacted VDSL2 services in Rivett, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Rivett, ACT. Estimated restoration time is currently 16:00 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 14:30 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 14:30 AEST.
Mains power restored
Mains power restored
Some customers in LYONS, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider planned outage. ETR 15:00 AEST.
Mains power restored.
Mains power restored.
Mains power restored.
Mains power restored.
A VDSL2 site in Farrer, ACT went offline impacting some services in the area due to Energy provider outage onsite. ETR 15:00 AEST.
Mains power restored
Mains power restored
We have lost connectivity to VDSL2 network devices in Ainslie ACT. Technician ETA: 09:30 AEST.
A VDSL2 site in Hawker, ACT went offline at 10:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hawker, ACT went offline at 10:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:35 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:35 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Tech ETA 10:40 AEST
Tech ETA 10:40 AEST
A VDSL2 site in Griffith, ACT went offline at 09:21 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Wanniasa, ACT went offline at 07:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Wanniasa, ACT went offline at 07:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Technician ETA: 10:00 AEST
Technician ETA: 10:00 AEST
A VDSL2 site in Wanniasa ACT went offline. TPG technician has been engaged to attend and investigate further.
TransNOC is investigating. Downgrading the ticket to sev4 as 17 residential customers impacted.
An energy provider maintenance has impacted a VDSL2 site in Hackett, ACT. Estimated restoration time is currently 15:45 AEST.
An energy provider maintenance has impacted a VDSL2 site in Hackett, ACT. Estimated restoration time is currently 15:45 AEST.
Services have been restored to the area as of 23:15 AEST.
Services have been restored to the area as of 23:15 AEST.
Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 10:00 AEST 13/5/25.
Mains power restored
Mains power restored
An energy provider outage has impacted VDSL2 services in MacGregor, ACT. Estimated restoration time is currently 13:00 AEST
A VDSL2 site in Lyneham, ACT went offline at 09:29 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Lyneham, ACT went offline at 09:29 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Downer, ACT went offline at 23:32 AEST has restored
ETR is 05:30 AEST.
ETR is 05:30 AEST.
A VDSL2 site in Downer, ACT went offline at 23:32 AEST impacting some services in the area due to a suspected power interruption onsite. Estimated restoration time is currently 05:30 12th of May AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Some customers in the Red Hill area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 14:00 AEST.
Technician ETA: 10:00 AEST
Technician ETA: 10:00 AEST
A VDSL2 site in Wanniassa, ACT went offline at 04:42 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Field engineers have restored services in the area as of 12:40 AEST.
Field engineers have restored services in the area as of 12:40 AEST.
Some customers in the Wanniassa area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 12:45 AEST.
Services in the area have been restored as of 16:10 AEST.
Services in the area have been restored as of 16:10 AEST.
Some customers in the Weston area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 16:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
A field engineer has been dispatched to investigate failed hardware in the area, ETR 17:00 AEST.
Some customers in the Scullin area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 13:00 AEST.
Some customers in the Latham area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR10:00 AEST.
Some customers in the Latham area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR10:00 AEST.
An energy provider outage has impacted VDSL2 site in Hughes, ACT went offline at 08:12 AEST impacting some services in the area. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 site in Hughes, ACT went offline at 08:12 AEST impacting some services in the area. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Wanniassa ACT went offline at 09:08 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEST
A VDSL2 site in Wanniassa ACT went offline at 09:08 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEST
Energy provider maintenance has impacted VDSL2 services in Chifley, ACT. Estimated restoration time is currently 15:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Chifley, ACT. Estimated restoration time is currently 15:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 16:00 AEST.