Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
TPG technician has been engaged to attend and investigate tomorrow early morning. No ETR.
TPG technician has been engaged to attend and investigate tomorrow early morning. No ETR.
A VDSL2 site in Duffy, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Duffy, ACT went offline at 19:48 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 23:00 AEST.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 23:00 AEST.
An energy provider outage has impacted VDSL2 services in Oconnor, ACT. Estimated restoration time is currently 23:00 AEST.
A VDSL2 site in City, ACT went offline at 00:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 04:00 AEST.
A VDSL2 site in City, ACT went offline at 00:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 04:00 AEST.
TPG technician has restored services at 13:57 AEST.
TPG technician has restored services at 13:57 AEST.
A VDSL2 site in Kambah, ACT went offline at 12:26 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
An energy provider outage has impacted VDSL services in Bruce in between 10:01 AEST and 10:23 AEST . Services back online.
An energy provider outage has impacted VDSL services in Bruce in between 10:01 AEST and 10:23 AEST . Services back online.
No further reported issue, we are now marking the outage as fixed.
We are pleased to announce that this issue has now been resolved.
Engineers at our upstream provider, Vision Network, successfully identified and fixed the fault within their network. We have since confirmed that traffic is flowing correctly and services for affected customers are now restored.
If you are still unable to connect to the internet, please restart your modem and any separate routers you may have. A simple power cycle by turning the device off for 30 seconds and then on again, should allow it to establish a fresh connection to the network. Some routers will need up to 5mins to regain DHCP.
We sincerely thank you for your patience and understanding throughout this evening's disruption. We will monitor this closely over the next hour before resolving officially.
We have a new update from our upstream provider, Vision Network, regarding the ongoing service interruptions.
Following a detailed analysis of the affected services, their Senior Engineers have now concluded that the issue is not related to the recent Zyxel modem firmware update as previously suspected. The investigation has confirmed the fault is specifically isolated to services within the AINS region and their team is now focusing their efforts there to determine the root cause.
We have completed all available troubleshooting from our side and are actively assisting the Vision Network engineers by providing them with data and identifying patterns from the affected customer base. We are awaiting further information from their investigation and will post another update as soon as it becomes available.
Senior engineers at Vision Network have advised they believe the problem is linked to a recent firmware update applied to their Zyxel Network Termination Devices (NTDs/modems) this week. Our testing has confirmed that this is not a widespread fault and remains confined to the specific suburbs identified. The Vision Network team is actively investigating the impact of the firmware update, and we are currently waiting for them to provide the next steps for resolution. We appreciate your continued patience and we will continue to seek prompt updates.
Our team has identified that authentication requests are being sent and recieved from the network, but we are not receiving the corresponding responses from customer equipment in the affected areas. This issue is limited to customers in specific suburbs that have undergone recent network maintenance. We are actively collaborating with Vision's senior engineers to resolve this and are awaiting their further advice. We will post another update as soon as new information is available.
We are currently aware of VDSL service issues affecting customers in the suburbs of Downer, Hackett, Turner and O'Connor.
At this time, there is no estimated time of restoration. The matter has been escalated to Vision Networks for further investigation, and we are working closely with them to identify the root cause.
Our team is actively monitoring the situation, and we will provide updates on this page as soon as more information becomes available or if the situation changes.
Thank you for your patience and understanding.
Energy provider outage resolved restoring networking equipment connectivity and services at 13:45 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 13:45 AEST.
Networking equipment has been impacted by an energy provider outage ETR 13:30 AEST
Energy provider outage resolved restoring networking equipment connectivity and services at 11:45 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 11:45 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 11:45 AEST.
Energy provider has advised parts of Aranda still having issues, FOPS not being sent at this time. Energy provider ETR 13:30 AEST.
Networking equipment has been impacted by an energy provider outage ETR 13:30 AEST
We have lost connectivity to VDSL2 network devices in Aranda, ACT. Technician ETA: 12:00 AEST.
Power outage affecting numerous Adtran Dslams in the Belconnen, ACT area. All service restored after 8min energy provider outage.
Power outage affecting numerous Adtran Dslams in the Belconnen, ACT area. All service restored after 8min energy provider outage.
Energy provider ETR is 11:30 AEST.
Energy provider ETR is 11:30 AEST.
We have lost connectivity to VDSL2 network devices in Watson ACT. Technician ETA: 10:30 AEST.
Field engineers have restored services in the area as of 08:30 AEST.
Field engineers have restored services in the area as of 08:30 AEST.
Field engineers have restored services in the area as of 08:30 AEST.
TPG technician has been engaged to attend at Business hour to investigate further. No ETR.
A VDSL2 site in Downer, ACT went offline at 01:45 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Some customers in the Higgins area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 11:00 AEST.
Some customers in the Higgins area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 11:00 AEST.
A VDSL2 site in Duffy, ACT went offline at 09:38 AEST impacting some services in the area due to a power interruption onsite. Estimated restoration time is currently 12:30 AEST.
A VDSL2 site in Duffy, ACT went offline at 09:38 AEST impacting some services in the area due to a power interruption onsite. Estimated restoration time is currently 12:30 AEST.