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This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
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Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
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Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
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cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Services have been restored to the area as of 23:15 AEST.
Services have been restored to the area as of 23:15 AEST.
Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 10:00 AEST 13/5/25.
Mains power restored
Mains power restored
An energy provider outage has impacted VDSL2 services in MacGregor, ACT. Estimated restoration time is currently 13:00 AEST
A VDSL2 site in Lyneham, ACT went offline at 09:29 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Lyneham, ACT went offline at 09:29 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Downer, ACT went offline at 23:32 AEST has restored
ETR is 05:30 AEST.
ETR is 05:30 AEST.
A VDSL2 site in Downer, ACT went offline at 23:32 AEST impacting some services in the area due to a suspected power interruption onsite. Estimated restoration time is currently 05:30 12th of May AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Field engineers have restored services in the area as of 13:55 AEST.
Some customers in the Red Hill area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 14:00 AEST.
Technician ETA: 10:00 AEST
Technician ETA: 10:00 AEST
A VDSL2 site in Wanniassa, ACT went offline at 04:42 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Field engineers have restored services in the area as of 12:40 AEST.
Field engineers have restored services in the area as of 12:40 AEST.
Some customers in the Wanniassa area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 12:45 AEST.
Services in the area have been restored as of 16:10 AEST.
Services in the area have been restored as of 16:10 AEST.
Some customers in the Weston area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 16:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
A field engineer has been dispatched to investigate failed hardware in the area, ETR 17:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
Some customers in the Scullin area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 13:00 AEST.
Some customers in the Latham area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR10:00 AEST.
Some customers in the Latham area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR10:00 AEST.
An energy provider outage has impacted VDSL2 site in Hughes, ACT went offline at 08:12 AEST impacting some services in the area. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 site in Hughes, ACT went offline at 08:12 AEST impacting some services in the area. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Wanniassa ACT went offline at 09:08 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEST
A VDSL2 site in Wanniassa ACT went offline at 09:08 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEST
Energy provider maintenance has impacted VDSL2 services in Chifley, ACT. Estimated restoration time is currently 15:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Chifley, ACT. Estimated restoration time is currently 15:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Red Hill ACT went offline at 14:38 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:00
A VDSL2 site in Red Hill ACT went offline at 14:38 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:00
A VDSL2 site in Latham ACT went offline at 11:18 AEST impacting some services in the area due to Energy provider's maintenance. ETR:13:00 AEST
A VDSL2 site in Latham ACT went offline at 11:18 AEST impacting some services in the area due to Energy provider's maintenance. ETR:13:00 AEST
Energy Provider's Outage. ETR: 13:00 AEST
Energy provider maintenance has impacted VDSL2 services in Weston, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Weston, ACT. Estimated restoration time is currently 16:00 AEST.
Technician needs to replace a harware on site to mitigate potential future outage. Work will be completed in 15-30 minutes.
Technician needs to replace a harware on site to mitigate potential future outage. Work will be completed in 15-30 minutes.
Energy provider maintenance has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 15:30 AEST
Energy provider maintenance has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 15:30 AEST
A VDSL2 site in Latham ACT went offline at 11:42 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:05 AEST
A VDSL2 site in Latham ACT went offline at 11:42 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:05 AEST
Energy provider maintenance has impacted VDSL2 services in Chapman, ACT. Estimated restoration time is currently 15:30 AEST.
Energy provider maintenance has impacted VDSL2 services in Chapman, ACT. Estimated restoration time is currently 15:30 AEST.
A VDSL2 site in Chifley, ACT went offline impacting some services in the area due to energy provider planned outage. ETR 12:00 AEST
A VDSL2 site in Chifley, ACT went offline impacting some services in the area due to energy provider planned outage. ETR 12:00 AEST