Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy provider ETR: 15:00
Energy provider ETR: 15:00
Energy provider maintenance has impacted VDSL2 services in O'connor, ACT. Estimated restoration time is currently 15:00 AEST.
A VDSL2 site in Latham, ACT went offline at 10:42 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Latham, ACT went offline at 10:42 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
We are currently aware of an issue that has been impacting our main phone line (1300 790 337) since Monday Afternoon where some calls were not passing through to our Support Team.
Our engineering team has investigated the root cause of the fault, and has implemented a fix.
We are monitoring the situation closely and believe the issue is now resolved.
If you still have issues calling our Support Team, please reach out via email at support@infinite.net.au
We sincerely apologise for the inconvenience and thank you for your patience.
We are currently aware of an issue impacting our main phone line (1300 790 337)
Some inbound calls to our main number are not connecting at this time.
Our engineering team is investigating the root cause of the fault, there is currently no estimated time of resolution. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
In the meantime, if your matter is urgent, please reach out via email at support@infinite.net.au
We sincerely apologise for the inconvenience and thank you for your patience.
An energy provider outage has impacted VDSL2 services in Narrabundah, Kingston & Griffith ACT. Estimated restoration time is currently 04:00 AEST.
An energy provider outage has impacted VDSL2 services in Narrabundah, Kingston & Griffith ACT. Estimated restoration time is currently 04:00 AEST.
Energy Provider restored power to site however the device did not recover: Tech has been dispatched to further investigate. ETA: 14:00 AEST.
Energy Provider restored power to site however the device did not recover: Tech has been dispatched to further investigate. ETA: 14:00 AEST.
We are aware that a VDSL2 site in Rivett, ACT went offline overnight, resulting in service disruptions for some customers in the area.
At this stage, we are awaiting further updates from Vision Network, including an estimated time of restoration. We will provide additional information here as soon as it becomes available.
We appreciate your patience and understanding while this matter is resolved.
A VDSL2 site in Rivett, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Impacted VDSL2 services in Weston, ACT restored.
Impacted VDSL2 services in Weston, ACT restored.
Self-restored. NOC would monitor.
Tech has been engaged to attend and investigate further. ETA 10:00 AEST.
Tech has been engaged to attend and investigate further. ETA 10:00 AEST.
A VDSL2 site in Red Hill , ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider ETR: 16:00 AEST.
Energy provider ETR: 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
Correction: A VDSL2 site in Hackett ACT went offline at 9:33 AEST impacting some services in the area due to Energy Provider's Maintenance. ETR: 13:00 AEST
Correction: A VDSL2 site in Hackett ACT went offline at 9:33 AEST impacting some services in the area due to Energy Provider's Maintenance. ETR: 13:00 AEST
A VDSL2 site in Hackett ACT went offline at 9:33 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEST
Mains power restored
Mains power restored
Mains power restored
Energy provider maintenance has impacted VDSL2 services in Deakin and Yarralumla ACT. Estimated restoration time is currently 10:00 AEST.
Field engineers are being engaged to investigate, ETR 16:30 AEST.
Field engineers are being engaged to investigate, ETR 16:30 AEST.
Field engineers are being engaged to investigate, ETR 16:30 AEST.
Some customers in the Ainslie area of the ACT maybe disconnected from VDSL2 services.
Field engineers are being engaged to investigate, ETR 16:30 AEST.
Energy provider ETR updated to 10:30 AEST
Energy provider ETR updated to 10:30 AEST
Energy provider outage. No ETR at this time
Energy provider outage resolved restoring networking equipment connectivity and services at 18:15 AEST.
Some customers in the Duffy area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 18:30 AEST.
A VDSL2 site in Turner ACT went offline at 9:35 AEST impacting some services in the area due to Energy provider's maintenance. ETR 12:45 AEST
A VDSL2 site in Turner ACT went offline at 9:35 AEST impacting some services in the area due to Energy provider's maintenance. ETR 12:45 AEST
Fibre splicing work is completed
Fibre splicing work is completed
We have lost connectivity to VDSL2 network devices in Lyneham, ACT. A truck collision with a fbre cable has been reported. Technician ETA: 10:30 AEST.
Cleared whilst creating case
Restored at 7:05pm
Cleared whilst creating case
Restored at 7:05pm
Technician has fixed the fault. Services are back online since 14:25 AEST.
Technician has fixed the fault. Services are back online since 14:25 AEST.
Tech dispatched. ETA is 12:15 AEST.
A VDSL2 site in Kambah, ACT went offline at 10:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:15 AEST.