Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
The energy provider outage impacting VDSL2 services in Forrest, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Forrest, ACT has been restored. Services are back online.
Some customers in the Forrest area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 20:00 AEST.
TPG technician has fixed the fault. Services are online as of 16:08 AEST.
TPG technician has fixed the fault. Services are online as of 16:08 AEST.
A VDSL2 site in Stirling ACT went offline at 14:06 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:30 AEST
An energy provider outage has impacted VDSL2 services in Latham, Higgins and Holt ACT. Estimated restoration time is currently 15:10 AEST.
An energy provider outage has impacted VDSL2 services in Latham, Higgins and Holt ACT. Estimated restoration time is currently 15:10 AEST.
Energy Provider restored power to site. Services have restored as of 12:16 AEST.
Energy Provider restored power to site. Services have restored as of 12:16 AEST.
Energy Provider restored power to site. Services have restored as of 12:16 AEST.
A VDSL2 site in Hackett ACT went offline at 10:40 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:40 AEST.
Energy Provider restored power to site. Services have restored as of 14:40 AEST.
A VDSL2 site in Holt ACT went offline at 09:40 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
ETR is 11:20 AEST.
ETR is 11:20 AEST.
Multiple VDSL2 sites in Holt, ACT went offline at 07:18 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:20 AEST.
TPG technician has fixed the fault. Services are online as of 16:08 AEST.
TPG technician has fixed the fault. Services are online as of 16:08 AEST.
Tech reset RCD but services still down and FOPS will attend to check again. ETA 16:30AEST.
A VDSL2 site in FIsher ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field techninician will be engaged to attend and investigate at daylight today. No ETA.
TPG technician has fixed the fault. Services are online as of 16:40 AEST.
TPG technician has fixed the fault. Services are online as of 16:40 AEST.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area. TPG Field techninician will be engaged to attend and investigate in the morning.
TPG technician has fixed the fault. Services are online as of 9:06 AEST
TPG technician has fixed the fault. Services are online as of 9:06 AEST
A VDSL2 site in Campbell, ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field techninician will be engaged to attend and investigate early morning tomorrow. No ETA.
A VDSL2 site in Campbell, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further early morning tomorrow. No ETA.
A VDSL2 site in DICKSON ACT went offline at 17:40 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:30 AEST
A VDSL2 site in DICKSON ACT went offline at 17:40 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:30 AEST
Energy Provider restored power to site. Services have restored as of 11:16:21 AEST.
Energy Provider restored power to site. Services have restored as of 11:16:21 AEST.
An energy provider outage has impacted VDSL2 services in KAMBAH . Estimated restoration time is currently 16:00 AEST
Device is online as confirmed from Grafana.
Device is online as confirmed from Grafana.
Energy Provider's Outage. ETR: 16:00 AEST.
Device has come back online, NOC continuing to monitor
Device has come back online, NOC continuing to monitor
TransNOC investigating. No ETR.
A VDSL2 site in Dickson ACT went offline at 12:54 AEST impacting some services in the area. Services are now back online as of 13:27 AEST.
A VDSL2 site in Dickson ACT went offline at 12:54 AEST impacting some services in the area. Services are now back online as of 13:27 AEST.
TPG technician has fixed the fault. Services are online as of 9:56 AEST.
TPG technician has fixed the fault. Services are online as of 9:56 AEST.
AENG has advised Adtran is not working properly and required a hard reboot from FOPS to restore services. Tech has been dispatched.
TPG technician has fixed the fault. Services are online as of 08:15 AEST.
TPG technician has fixed the fault. Services are online as of 08:15 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area. TPG technician has been engaged to attend and investigate further.
VDSL2 services in Red Hill are now up after Energy Provider outage restored.
VDSL2 services in Red Hill are now up after Energy Provider outage restored.
VDSL2 services in Red Hill are now up after Energy Provider outage restored.
Power Outage on Red Hill ETR 16:00 PM AEST
Energy provider has advised they are runnign behind on their planned works. ETR has been updated to 17:00 AEST
Energy provider has advised they are runnign behind on their planned works. ETR has been updated to 17:00 AEST