Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Energy provider ETR: 16:00 AEST.
Energy provider ETR: 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
Correction: A VDSL2 site in Hackett ACT went offline at 9:33 AEST impacting some services in the area due to Energy Provider's Maintenance. ETR: 13:00 AEST
Correction: A VDSL2 site in Hackett ACT went offline at 9:33 AEST impacting some services in the area due to Energy Provider's Maintenance. ETR: 13:00 AEST
A VDSL2 site in Hackett ACT went offline at 9:33 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEST
Mains power restored
Mains power restored
Mains power restored
Energy provider maintenance has impacted VDSL2 services in Deakin and Yarralumla ACT. Estimated restoration time is currently 10:00 AEST.
Field engineers are being engaged to investigate, ETR 16:30 AEST.
Field engineers are being engaged to investigate, ETR 16:30 AEST.
Field engineers are being engaged to investigate, ETR 16:30 AEST.
Some customers in the Ainslie area of the ACT maybe disconnected from VDSL2 services. Field engineers are being engaged to investigate, ETR 16:30 AEST.
Energy provider ETR updated to 10:30 AEST
Energy provider ETR updated to 10:30 AEST
Energy provider outage. No ETR at this time
Energy provider outage resolved restoring networking equipment connectivity and services at 18:15 AEST.
Some customers in the Duffy area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 18:30 AEST.
A VDSL2 site in Turner ACT went offline at 9:35 AEST impacting some services in the area due to Energy provider's maintenance. ETR 12:45 AEST
A VDSL2 site in Turner ACT went offline at 9:35 AEST impacting some services in the area due to Energy provider's maintenance. ETR 12:45 AEST
Fibre splicing work is completed
Fibre splicing work is completed
We have lost connectivity to VDSL2 network devices in Lyneham, ACT. A truck collision with a fbre cable has been reported. Technician ETA: 10:30 AEST.
Cleared whilst creating case Restored at 7:05pm
Cleared whilst creating case Restored at 7:05pm
Technician has fixed the fault. Services are back online since 14:25 AEST.
Technician has fixed the fault. Services are back online since 14:25 AEST.
Tech dispatched. ETA is 12:15 AEST.
A VDSL2 site in Kambah, ACT went offline at 10:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:15 AEST.
Mains restored - alarms cleared 11:01PM
Mains restored - alarms cleared 11:01PM
Some customers in Philip, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider unplanned outage. ETR 2:45 AM AEST 26/6
A VDSL2 site in Griffith, ACT went offline at 16:35 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Griffith, ACT went offline at 16:35 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
TPG technician has been engaged to attend and investigate tomorrow early morning. No ETR.
TPG technician has been engaged to attend and investigate tomorrow early morning. No ETR.
A VDSL2 site in Duffy, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Duffy, ACT went offline at 19:48 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 23:00 AEST.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 23:00 AEST.
An energy provider outage has impacted VDSL2 services in Oconnor, ACT. Estimated restoration time is currently 23:00 AEST.