Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Field engineers have restored services in the area as of 10:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Connectivity to network equipment has been lost. Customers in CURTIN may be disconnected from the Internet during this period. FOPS will be engaged in the daytime to investigate. ETA around 10:00 AEST.
Field engineers have restored services in the area as of 10:05 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. FOPS will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. FOPS will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST.
A VDSL2 site in Hawker, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further in the daytime ETA is around 10:00 AEST
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Oxley ACT went offline. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT in the vacinity of DE GARIS PLACE impacting some services in the area due to a suspected power interruption onsite. Electricla contractorhas been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT in the vacinity of DE GARIS PLACE impacting some services in the area due to a suspected power interruption onsite. Electricla contractorhas been engaged to attend and investigate further.
A VDSL2 site in Civic, ACT in the Vacinity of Marcus Clarke St impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Civic, ACT in the Vacinity of Marcus Clarke St impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin ACT went offline at 13:40 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:20 AEST
A VDSL2 site in Scullin ACT went offline at 13:40 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:20 AEST
TPG technician has resolved issue at the VDSL2 site in Scullin
TPG technician has resolved issue at the VDSL2 site in Scullin
A VDSL2 site in Scullin, ACT went offline at 19:54 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Pearce, ACT went offline at 10:06 AEST impacting some services in the area due to energy provider outage. ETR is 15:30 AEST.
A VDSL2 site in Pearce, ACT went offline at 10:06 AEST impacting some services in the area due to energy provider outage. ETR is 15:30 AEST.
A fault affecting VDSL2 site in Deakin ACT has been fixed restoring services
A fault affecting VDSL2 site in Deakin ACT has been fixed restoring services
Mains power restored by energy provider
Mains power restored by energy provider
We have lost connectivity to VDSL2 network devices in Pearce, ACT. Technician ETA: 10:30 AEST.
Mains power restored by energy provider
Mains power restored by energy provider
Mains power restored by energy provider
We have lost connectivity to VDSL2 network devices in Pearce, ACT. Technician ETA: 10:30 AEST.
VDSL2 sites in Pearce ACT went offline at 13:14 AEST due to Energy Provider's maintenance impacting some services in the area. ETR 15:30 AEST.
VDSL2 sites in Pearce ACT went offline at 13:14 AEST due to Energy Provider's maintenance impacting some services in the area. ETR 15:30 AEST.
A VDSL2 site in Stirling, ACT went offline at 05:09 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Stirling, ACT went offline at 05:09 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
We have lost connectivity to VDSL2 network devices in Chapman, ACT. Technician ETA: 11:30 AEST.
Adtran back online.
Adtran back online.
A VDSL2 site in Garran, ACT went offline at 5:15 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Forrest ACT went offline at 12:43 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:00 AEST
A VDSL2 site in Forrest ACT went offline at 12:43 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:00 AEST
Energy provider maintenance has impacted VDSL2 services in Rivett, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Rivett, ACT. Estimated restoration time is currently 16:00 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 14:30 AEST.
We have lost connectivity to VDSL2 network devices in Monash, ACT. Technician ETA: 14:30 AEST.
Mains power restored
Mains power restored
Some customers in LYONS, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider planned outage. ETR 15:00 AEST.
Mains power restored.
Mains power restored.
Mains power restored.
Mains power restored.
A VDSL2 site in Farrer, ACT went offline impacting some services in the area due to Energy provider outage onsite. ETR 15:00 AEST.
Mains power restored
Mains power restored
Mains power restored
We have lost connectivity to VDSL2 network devices in Ainslie ACT. Technician ETA: 09:30 AEST.
A VDSL2 site in Hawker, ACT went offline at 10:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Hawker, ACT went offline at 10:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:35 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:35 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Tech ETA 10:40 AEST
Tech ETA 10:40 AEST
A VDSL2 site in Griffith, ACT went offline at 09:21 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Wanniasa, ACT went offline at 07:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Wanniasa, ACT went offline at 07:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Technician ETA: 10:00 AEST
Technician ETA: 10:00 AEST
A VDSL2 site in Wanniasa ACT went offline. TPG technician has been engaged to attend and investigate further.
TransNOC is investigating. Downgrading the ticket to sev4 as 17 residential customers impacted.
An energy provider maintenance has impacted a VDSL2 site in Hackett, ACT. Estimated restoration time is currently 15:45 AEST.
An energy provider maintenance has impacted a VDSL2 site in Hackett, ACT. Estimated restoration time is currently 15:45 AEST.
Services have been restored to the area as of 23:15 AEST.
Services have been restored to the area as of 23:15 AEST.
Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 10:00 AEST 13/5/25.
Mains power restored
Mains power restored
An energy provider outage has impacted VDSL2 services in MacGregor, ACT. Estimated restoration time is currently 13:00 AEST
A VDSL2 site in Lyneham, ACT went offline at 09:29 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Lyneham, ACT went offline at 09:29 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.