Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-10-20 20:20:40
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Manual Update from the Infinite Network Operations Center:
Good Evening once again from the Infinite NOC
Amazon has confirmed the issue looks likely to be with be related to DNS resolution of the DynamoDB API endpoint in the US-EAST-1 AWS Region
Amazon are working to fix this issue now
Manual Update from the Infinite Network Operations Center:
Good Evening from the Infinite NOC, we are seeing issues with Sites and Apps that rely on AWS Services
At this time there is believed to be a major outage with the Amazon AWS Platform that has occured within the last two hours.
While this does not impact Infinite's Operations and Core Services, some customers on our Broadband and Fibre Products may be unable to access certain resources that rely on AWS.
We are waiting for updates from Amazon at this time, and will update this incident page as we get updates from Amazon.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Mawson, ACT has been restored. Services are back online.
An energy provider outage has impacted VDSL2 services in Mawson, ACT. Estimated restoration time is currently 15:30 AEDT.
Tech reset RCD. Services have restored.
Tech reset RCD. Services have restored.
A VDSL2 site in Kambah, ACT went offline at 04:09 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEDT.
Energy Provider restored power to site. Services have restored as of 16:17 AEDT.
Energy Provider restored power to site. Services have restored as of 16:17 AEDT.
A VDSL2 site in HOLT ACT went offline at 09:48 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:12 AEDT.
TPG technician are still ongoing restoration. ETR 15:00 AEDT
TPG technician are still ongoing restoration. ETR 15:00 AEDT
Manual Update from the Infinite Network Operations Center:
Good Afternoon Everyone, Vision have confirmed this fault effecting 3 Nodes in the Canberra City Center is still ongoing.
As a reminder if your Service Identifier starts with the following prefixes:
AD1-AI-79-00 AD2-AD-79-00 AD3-AI-79-00
Your Service may be offline
Vision have given an ETR of 15:00 AEST AEDT at this stage.
We will continue to monitor this outage as we get updates in from the team over at Vision Network.
Automated Updates from Vision will also continue to be added onto the status page.
If you have any questions or you are unsure what your Service Identifier is please contact our Support Team at 1300 790 337 or at support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Morning Everyone, Vision have confirmed a fault effecting 3 Nodes in the Canberra City Center.
If your Service Identifier starts with the following prefixes:
AD1-AI-79-00 AD2-AD-79-00 AD3-AI-79-00
Your Service may be offline
Vision has confirmed this fault is Active and is not caused by EvoEnergy Maintenance.
We will continue to monitor this outage as we get updates in from the team over at Vision Network.
Automated Updates from Vision will also continue to be added onto the status page.
If you have any questions or you are unsure what your Service Identifier is please contact our Support Team at 1300 790 337 or at support@infinite.net.au
Customers in Canbera City Center may be disconnected from the Internet.
Vision technician has been engaged to investigate further.
TPG technician has fixed the fault. Services are online as of 09:52 AEDT.
TPG technician has fixed the fault. Services are online as of 09:52 AEDT.
Connectivity to network equipment has been lost. Customers in Garran may be disconnected from the Internet during this period. Our field technician will be engaged in the daytime to investigate further. No ETR
Energy Provider restored power to site. Services have restored as of 05:54 AEDT.
Energy Provider restored power to site. Services have restored as of 05:54 AEDT.
A VDSL2 site in Mawson, Farrer ACT went offline at 14:26 AEST impacting some services in the area due to a power interruption onsite. ETR: 09:03 AEDT.
FOPS has been engaged. For further investigation during BH.
An energy provider outage has impacted HFC services in Ballarat Central and Bakery Hill. Estimated restoration time is currently 12:30AM AEDT 17/10/2025.
Energy Provider restored power to site. Services have restored as of 19:33 AEDT.
Energy Provider restored power to site. Services have restored as of 19:33 AEDT.
Energy Provider restored power to site. Services have restored as of 19:33 AEDT.
A VDSL2 site in O' connor ACT went offline at 18:16 AEDT impacting some services in the area due to a power interruption onsite. ETR: 20:30 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
A VDSL2 site in Watson ACT went offline at 09:42 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEDT
Energy Provider restored power to site. Services have restored as of 12:32 AEDT.
Energy Provider restored power to site. Services have restored as of 12:32 AEDT.
A VDSL2 site in Kambah ACT went offline at 08:16 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Tech replaced both Adtrarn device and RCD. Services have restored.
TPG technician has fixed the fault. Services are online as of 18:50 AEDT.
TPG technician has fixed the fault. Services are online as of 18:56 AEDT.
A VDSL2 site in Ainslie ACT went offline at 12:27 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETA
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
A VDSL2 site in Wanniassa ACT went offline at 08:25 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.