Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Energy provider maintenance has impacted VDSL2 services in Braddon, ACT. Estimated restoration time is currently 12:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Braddon, ACT. Estimated restoration time is currently 12:00 AEST.
A VDSL2 site in Latham ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is 12:10 AEST.
A VDSL2 site in Latham ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is 12:10 AEST.
An energy provider outage has impacted VDSL2 services in Deakin. Estimated restoration time is currently 16:00 AEST
An energy provider outage has impacted VDSL2 services in Deakin. Estimated restoration time is currently 16:00 AEST
A VDSL2 site in Macgregor, ACT went offline at 02:32 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
A VDSL2 site in Macgregor, ACT went offline at 02:32 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 09:00 AEST.
Field engineers have restored services in the area as of 16:30 AEST.
Field engineers have restored services in the area as of 16:30 AEST.
Some customers in the Monash area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 17:00 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
Field engineers have found an electrical fault impacting networking hardware. Further resources are required to rectify this fault. Currently there is no ETR.
Field engineers have restored services in the area as of 15:10 AEST.
Some customers in the Latham area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 14:00 AEST.
Maintenance completed. Services restored.
Electircal damage has impacted a networking device in the area technicians are working to restore services. ETR 19:00 AEST.
Electircal damage has impacted a networking device in the area technicians are working to restore services. ETR 19:00 AEST.
We have lost connectivity to VDSL2 network devices in Latham, ACT. Technician ETA: 12:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
Field engineers have restored services in the area as of 10:30 AEST.
We have lost connectivity to VDSL2 network devices in Canberra City, ACT. Technician ETA: 11:30 AEST.
Services restored to the area as of 15:15 AEST.
Services restored to the area as of 15:15 AEST.
Services restored to the area as of 15:15 AEST.
Energy provider maintenance has impacted VDSL2 services in Latham, ACT. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in O'Connor, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technicianwill be engaged to attend and investigate later in daylight. ETA 09:00 to 10:00 AEST.
A VDSL2 site in O'Connor, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technicianwill be engaged to attend and investigate later in daylight. ETA 09:00 to 10:00 AEST.
A VDSL2 site in Hackett, ACT went offline at 14:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:20 AEST.
A VDSL2 site in Hackett, ACT went offline at 14:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:20 AEST.
A VDSL2 site in Rivett, ACT went offline at 09:08 AEST impacting some services in the area due to a suspected power interruption onsite. Estimated restoration time is currently 12:00 AEST.
A VDSL2 site in Rivett, ACT went offline at 09:08 AEST impacting some services in the area due to a suspected power interruption onsite. Estimated restoration time is currently 12:00 AEST.
No power outage in energy provider. Escalated to tech. No ETA yet.
Service restored after hardware reset.
Service restored after hardware reset.
No power outage in energy provider. Escalated to tech. No ETA yet.
A VDSL2 site in Kaleen, ACT went offline impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Service restored after hardware reboot.
Service restored after hardware reboot.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Impacted VDSL2 services in Duffy, ACT restored.
Impacted VDSL2 services in Duffy, ACT restored.
A VDSL2 site in Duffy, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 17:00 AEST
A VDSL2 site in Duffy, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 17:00 AEST
A VDSL2 site in Torrens, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 13:00 AEST
A VDSL2 site in Torrens, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 13:00 AEST
A VDSL2 site in Torrens, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 13:00 AEST
A VDSL2 site in Torrens, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 13:00 AEST
Planned maintenance of Energy Provider impacting VDSL2 services in Griffith, ACT has been completed. Services are back online since 14:10 AEST.
Planned maintenance of Energy Provider impacting VDSL2 services in Griffith, ACT has been completed. Services are back online since 14:10 AEST.
A VDSL2 site in Griffith, ACT went offline impacting some services in the area due to a planned maintenance of Energy Provider onsite. ETR 16:00 AEST
A VDSL2 site in Griffith, ACT went offline impacting some services in the area due to a planned maintenance of Energy Provider onsite. ETR 16:00 AEST
Restored
Restored
Services are now back online. Field tech need to reset a tripped breaker on site bringing the VDSL back online.
A VDSL2 site in Campbell, ACT went offline at 06:26 AEDT impacting some services in the area. TPG technician has been engaged to attend and investigate further.