Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
We have observed all the services connected to Vision in the ACT have dropped for a short period of time but are immediately reconnecting. Your connection should reconnect after 5 minutes when DHCP restablishes. If your service does not reconnect please turn your router off for 5 minutes. Please contact us if your connection does restore successfully.
Services are now back online. Suspected local power outage as it self restored at 12:42 PM.
Services are now back online. Suspected local power outage as it self restored at 12:42 PM.
Services are now back online. Suspected local power outage as it self restored at 12:42 PM.
A VDSL2 site in MACINDOE PLACE LATHAM, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 12:30 AEST
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Osburn Drive Macgregor, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST
A VDSL2 site in Campbell, ACT went offline at 16:38 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Campbell, ACT went offline at 16:38 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Campbell, ACT went offline at 16:38 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Downgrading to sev4 as under threshold
A VDSL2 site in Campbell, ACT went offline at 16:38 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
NOC engineers investigating, no ETR
A VDSL2 site in Wanniassa, ACT went offline at 11:51 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Wanniassa, ACT went offline at 11:51 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Wanniassa, ACT went offline at 11:51 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
FOPS will engage electrical contractor to attend and replace the RCD. No ETR
FOPS will engage electrical contractor to attend and replace the RCD. No ETR
FOPS will engage electrical contractor to attend and replace the RCD. No ETR
A VDSL2 site in Pearce, ACT went offline at 10:30 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Pearce, ACT went offline at 10:30 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Pearce, ACT went offline at 10:30 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Pearce, ACT went offline at 10:30 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 07:49 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 07:49 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 07:49 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 07:49 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 07:29 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 07:29 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 07:29 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:41 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:41 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:41 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:41 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 07:10 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 07:10 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 07:10 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services in the area have been restored as of 21:45 AEST.
Services in the area have been restored as of 21:45 AEST.
A VDSL2 site in Hawker, ACT went offline at 17:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 20:00 AEST.
A VDSL2 site in Hawker, ACT went offline at 17:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 20:00 AEST.
Impacted VDSL2 services in Kambah, ACT restored.
Impacted VDSL2 services in Kambah, ACT restored.
A VDSL2 site in Kambah, ACT went offline at 14:17 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kambah, ACT went offline at 14:17 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kambah, ACT went offline at 14:17 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider outage updated to 18:00 AEST
Energy provider outage updated to 18:00 AEST
Energy provider outage updated to 18:00 AEST
A planned energy provider maintenance has impacted HFC services in Corio. Estimated restoration time is currently 14:00 AEST.
FOPS have been engaged to investigate. ETA: 10:37 AEST
FOPS have been engaged to investigate. ETA: 10:37 AEST
FOPS have been engaged to investigate. ETA: 10:37 AEST
FOPS have been engaged to investigate. ETA: 10:37 AEST
A VDSL2 site in Duffy, ACT went offline at 09:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services in the area have been restored as of 22:15 AEST.
Services in the area have been restored as of 22:15 AEST.
A VDSL2 site in Duffy, ACT went offline at 18:31 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 20:45 AEST
A VDSL2 site in Duffy, ACT went offline at 18:31 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 20:45 AEST
A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Maintenance completed. Services restored.
Maintenance completed. Services restored.
A VDSL2 site in Oxley, ACT went offline at 08:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEST.
A VDSL2 site in Oxley, ACT went offline at 08:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEST.
Services in the area have been restored as of 09:45 AEST.
Services in the area have been restored as of 09:45 AEST.
FOPS ETA 10:00 AEST.
Services in the area have been restored as of 09:45 AEST.
A VDSL2 site in Duffy, ACT went offline AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services in the area have been restored as of 10:45 AEST.
Services in the area have been restored as of 10:45 AEST.
Services in the area have been restored as of 10:45 AEST.
FOPS engaged to investigate ETA 11:00 AEST.
A VDSL2 site in Kambah, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:00 AEST.
Maintenance completed. Services restored.
Maintenance completed. Services restored.
A VDSL2 site in Narrabundah, ACT went offline at 12:13 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEST.
A VDSL2 site in Narrabundah, ACT went offline at 12:13 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEST.
Energy provider has restored mains power to site. Services are now back online.
Energy provider has restored mains power to site. Services are now back online.
Energy provider has restored mains power to site. Services are now back online.
A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00
A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00
A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00
A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00
A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00
A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00
Tech has been dispatched. ETA 16:00 AEST
Power has been restored to site. Services are now back online.
Power has been restored to site. Services are now back online.
Power has been restored to site. Services are now back online.
A VDSL2 site in Monash, ACT went offline at 13:39 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA : 15:00 AEST
A VDSL2 site in Lyons, ACT went offline at 13:24 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:00 AEST
An issue with the VDSL2 site in Lyons has been resolved
An issue with the VDSL2 site in Lyons has been resolved
A VDSL2 site in Lyons, ACT went offline at 13:24 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:00 AEST
Tech has been dispatched. ETA 15:00 AEST
TPG technician has fixed the fault. Services are online as of 12:49 AEST.
TPG technician has fixed the fault. Services are online as of 12:49 AEST.
A VDSL2 site in Hacket, ACT went offline at 11:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 13:30 AEST.
A VDSL2 site in Hacket, ACT went offline at 11:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 13:30 AEST.
Tech has been dispatched. ETA: 13:30 AEST
Issue with a VDSL2 site in Griffith, ACT has been d
Issue with a VDSL2 site in Griffith, ACT has been d
Escalated to electrical contractor, as RCD keeps tripping , no ETR
Escalated to electrical contractor, as RCD keeps tripping , no ETR
A VDSL2 site in Griffith, ACT went offline at 09:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 11:00 AEST.
Energy provider has restored mains power to site bringing the services back online.
Energy provider has restored mains power to site bringing the services back online.
Energy provider has restored mains power to site bringing the services back online.
Some customers on or around Tinaroo Place in Duffy, ACT maybe disconnected from their internet services. Networking equipment in the area has been impacted by energy provider outage. ETR 23/04/2025 at 12:07 AM.
Services are now back online. Field tech found a tripped breaker that needs resetting.
Services are now back online. Field tech found a tripped breaker that needs resetting.
Services are now back online. Field tech found a tripped breaker that needs resetting.
A VDSL2 site in Narrabundah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 20:30 AEST
Mains power restored, services back online
Mains power restored, services back online
Energy provider outage in Chapman affecting VDSL services ETA 18:00 AEST
Energy provider outage in Chapman affecting VDSL services ETA 18:00 AEST
Energy provider outage ETR 18:00 AEST
Technician fixed the fault restoring services.
Technician fixed the fault restoring services.
Technician fized the fault restoring services.
A VDSL2 site in Kaleen, ACT went offline in the vacinity of Nambucca St impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kaleen, ACT went offline in the vacinity of Nambucca St impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Connectivity to a VDSL2 site in Monash, ACT has been restored. Services are back online since 13:20 AEST.
Connectivity to a VDSL2 site in Monash, ACT has been restored. Services are back online since 13:20 AEST.
A VDSL2 site in Monash, ACT went offline at 11:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
A VDSL2 site in O'Connor, ACT went offline at 07:28 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.