Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Service restored after hardware reset.
Service restored after hardware reset.
No power outage in energy provider. Escalated to tech. No ETA yet.
No power outage in energy provider. Escalated to tech. No ETA yet.
A VDSL2 site in Kaleen, ACT went offline impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Service restored after hardware reboot.
Service restored after hardware reboot.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Impacted VDSL2 services in Duffy, ACT restored.
Impacted VDSL2 services in Duffy, ACT restored.
A VDSL2 site in Duffy, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 17:00 AEST
A VDSL2 site in Duffy, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 17:00 AEST
A VDSL2 site in Torrens, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 13:00 AEST
A VDSL2 site in Torrens, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 13:00 AEST
A VDSL2 site in Torrens, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 13:00 AEST
A VDSL2 site in Torrens, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 13:00 AEST
Planned maintenance of Energy Provider impacting VDSL2 services in Griffith, ACT has been completed. Services are back online since 14:10 AEST.
Planned maintenance of Energy Provider impacting VDSL2 services in Griffith, ACT has been completed. Services are back online since 14:10 AEST.
A VDSL2 site in Griffith, ACT went offline impacting some services in the area due to a planned maintenance of Energy Provider onsite. ETR 16:00 AEST
A VDSL2 site in Griffith, ACT went offline impacting some services in the area due to a planned maintenance of Energy Provider onsite. ETR 16:00 AEST
Restored
Restored
Services are now back online. Field tech need to reset a tripped breaker on site bringing the VDSL back online.
A VDSL2 site in Campbell, ACT went offline at 06:26 AEDT impacting some services in the area. TPG technician has been engaged to attend and investigate further.
We have observed all the services connected to Vision in the ACT have dropped for a short period of time but are immediately reconnecting. Your connection should reconnect after 5 minutes when DHCP restablishes. If your service does not reconnect please turn your router off for 5 minutes. Please contact us if your connection does restore successfully.
Services are now back online. Suspected local power outage as it self restored at 12:42 PM.
Services are now back online. Suspected local power outage as it self restored at 12:42 PM.
Services are now back online. Suspected local power outage as it self restored at 12:42 PM.
A VDSL2 site in MACINDOE PLACE LATHAM, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 12:30 AEST
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
A VDSL2 site in Osburn Drive Macgregor, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 10:00 AEST
A VDSL2 site in Campbell, ACT went offline at 16:38 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Campbell, ACT went offline at 16:38 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Campbell, ACT went offline at 16:38 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Campbell, ACT went offline at 16:38 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Downgrading to sev4 as under threshold
NOC engineers investigating, no ETR
A VDSL2 site in Wanniassa, ACT went offline at 11:51 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Wanniassa, ACT went offline at 11:51 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Wanniassa, ACT went offline at 11:51 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
FOPS will engage electrical contractor to attend and replace the RCD. No ETR
FOPS will engage electrical contractor to attend and replace the RCD. No ETR
FOPS will engage electrical contractor to attend and replace the RCD. No ETR
A VDSL2 site in Pearce, ACT went offline at 10:30 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Pearce, ACT went offline at 10:30 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Pearce, ACT went offline at 10:30 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Pearce, ACT went offline at 10:30 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 07:49 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 07:49 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 07:49 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 07:49 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 07:29 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 07:29 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 07:29 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:41 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:41 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:41 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:41 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 07:10 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 07:10 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 07:10 AEEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services in the area have been restored as of 21:45 AEST.
Services in the area have been restored as of 21:45 AEST.
A VDSL2 site in Hawker, ACT went offline at 17:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 20:00 AEST.
A VDSL2 site in Hawker, ACT went offline at 17:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 20:00 AEST.
Impacted VDSL2 services in Kambah, ACT restored.
Impacted VDSL2 services in Kambah, ACT restored.
A VDSL2 site in Kambah, ACT went offline at 14:17 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kambah, ACT went offline at 14:17 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kambah, ACT went offline at 14:17 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider outage updated to 18:00 AEST
Energy provider outage updated to 18:00 AEST
Energy provider outage updated to 18:00 AEST
A planned energy provider maintenance has impacted HFC services in Corio. Estimated restoration time is currently 14:00 AEST.
FOPS have been engaged to investigate. ETA: 10:37 AEST
FOPS have been engaged to investigate. ETA: 10:37 AEST
FOPS have been engaged to investigate. ETA: 10:37 AEST
FOPS have been engaged to investigate. ETA: 10:37 AEST
A VDSL2 site in Duffy, ACT went offline at 09:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services in the area have been restored as of 22:15 AEST.
Services in the area have been restored as of 22:15 AEST.
A VDSL2 site in Duffy, ACT went offline at 18:31 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 20:45 AEST
A VDSL2 site in Duffy, ACT went offline at 18:31 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) 20:45 AEST
A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Maintenance completed. Services restored.
Maintenance completed. Services restored.
A VDSL2 site in Oxley, ACT went offline at 08:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEST.
A VDSL2 site in Oxley, ACT went offline at 08:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEST.
Services in the area have been restored as of 09:45 AEST.
Services in the area have been restored as of 09:45 AEST.
Services in the area have been restored as of 09:45 AEST.
FOPS ETA 10:00 AEST.
A VDSL2 site in Duffy, ACT went offline AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Services in the area have been restored as of 10:45 AEST.
Services in the area have been restored as of 10:45 AEST.
Services in the area have been restored as of 10:45 AEST.
FOPS engaged to investigate ETA 11:00 AEST.
A VDSL2 site in Kambah, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:00 AEST.
Maintenance completed. Services restored.
Maintenance completed. Services restored.
A VDSL2 site in Narrabundah, ACT went offline at 12:13 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEST.
A VDSL2 site in Narrabundah, ACT went offline at 12:13 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEST.