Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Services are now back online at 18:30 AEST. Field tech replaced power source on site.
Services are now back online at 18:30 AEST. Field tech replaced power source on site.
Services are now back online at 18:30 AEST. Field tech replaced power source on site.
Services are now back online at 18:30 AEST. Field tech replaced power source on site.
A VDSL2 site in Greenway , ACT went offline at 19:19 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
FOPS reset tripped RCD bringing the ADTRAN device back online.
FOPS reset tripped RCD bringing the ADTRAN device back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
ad1-mo-22-02INC000017169709Host Status(crocw3) - OK - 10.220.13.95: rta 9.002ms, lost 20%5h 33m21/04/25 12:40:2121/04/25 17:40:18
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 18:30 to 19:00 AEST
This has restored @ 21/04/25 13:01:01. Field tech has to reset tripped breaker 2x to bring back service online.
A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 11:30 AEST
This has restored @ 21/04/25 13:01:01. Field tech has to reset tripped breaker 2x to bring back service online.
A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 11:30 AEST
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.
Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.
Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.
We have lost connectivity to VDSL2 network devices in Kaleen, ACT. Technician ETA: 21/04/2025 08:00 AEST
Impacted VDSL2 services in Latham , ACT restored.
Impacted VDSL2 services in Latham , ACT restored.
A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 21/04/2025 01:36 AEST.
A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 21/04/2025 01:36 AEST.
A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 01:36 AEST.
Self restored.
Self restored.
This has self restored. Services are back online.
A VDSL2 site in Rivett, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is around 10:00 AEST
Services are now back online. Technician replaced circuit breaker and blown fuse on site.
Services are now back online. Technician replaced circuit breaker and blown fuse on site.
Services are now back online. Technician replaced circuit breaker and blown fuse on site.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 15:00 AEST.
Impacted VDSl2 services in Kambah restored.
Impacted VDSl2 services in Kambah restored.
Impacted VDSl2 services in Kambah restored.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:00 AEST.
Field engineers have restored services in the area as of 19:10 AEST.
Field engineers have restored services in the area as of 19:10 AEST.
Field engineers have restored services in the area as of 19:10 AEST.
We have lost connectivity to VDSL2 network devices in Kambah, ACT. Technician ETA: 19:00 AEST.
Impacted VDSL2 services in WANNIASSA , ACT resolved.
Impacted VDSL2 services in WANNIASSA , ACT resolved.
Impacted VDSL2 services in WANNIASSA , ACT resolved.
The TPG technician discovered an equipmet fault in the cabinet. The technician is currently obtaining a spare part and will return to the site shortly to replace it. ETA 13:00 AEST.
We have lost connectivity to VDSL2 network devices in WANNIASSA , ACT. Technician ETA: 11:45 AEST.
Impacted VDSL2 services in Forrest, ACT restored.
Impacted VDSL2 services in Forrest, ACT restored.
A VDSL2 site in Forrest, ACT went offline at 15:23 AEST impacting some services in the area due to power interruption onsite. Estimated time to restore (ETR)- 20:20 AEST.
A VDSL2 site in Forrest, ACT went offline at 15:23 AEST impacting some services in the area due to power interruption onsite. Estimated time to restore (ETR)- 20:20 AEST.
A VDSL2 site in Forrest, ACT went offline at 15:23 AEST impacting some services in the area due to power interruption onsite. Estimated time to restore (ETR)- 20:20 AEST.
A VDSL2 site in Monash, ACT went offline at 21:56 AEDT 17/04 impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 21:56 AEDT 17/04 impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 21:56 AEDT 17/04 impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 13:00 AEST.
Energy provider maintenance completed. Services restored.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 13:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 13:00 AEST.
Our supplier plans to do RCD Node testing in which users may experience 30 minutes to 1 hour of downtime during this period in LYON
Expected dates/times Wednesday 16/04/2025 8am - 4pm Thursday 17/04/2025 8am - 4pm
FOPS ETA: 12:41 AEST
FOPS ETA: 12:41 AEST
FOPS ETA: 12:41 AEST
A VDSL2 site in Garran, ACT went offline at 10:08 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Energy provider maintenance has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Yarralumla, ACT. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Garran, ACT went offline at 09:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 09:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 12:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 12:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Garran, ACT went offline at 12:49 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Connectivity to a network equipment has been lost impacting VDSL2 services in Torrens, ACT. TPG technician has been engaged to attend and investigate. ETA is 13:30 AEST.
Connectivity to a network equipment impacting VDSL2 services in Torrens, ACT has been restored. Services are back online since 13:32 AEST.
Connectivity to a network equipment impacting VDSL2 services in Torrens, ACT has been restored. Services are back online since 13:32 AEST.
Connectivity to a network equipment has been lost impacting VDSL2 services in Torrens, ACT. TPG technician has been engaged to attend and investigate. ETA is 13:30 AEST.
Technician replaced fault hardware restoring services.
A VDSL2 site in Stieglitz Circuit KAMBAH, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged in the early morning later to investigate further. ETA is around 10:00 AEST.
A VDSL2 site in Stieglitz Circuit KAMBAH, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged in the early morning later to investigate further. ETA is around 10:00 AEST.
A VDSL2 site in Stieglitz Circuit KAMBAH, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged in the early morning later to investigate further. ETA is around 10:00 AEST.
FOPS will be engaged to attend and investigate in the early morning later. ETA 09:00 to 10:00 AEST.
Issue with A VDSL2 site in Wagga St., Farrer, ACT has been resolved by TPG technician
A VDSL2 site in Wagga St., Farrer, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician will be engaged to attend and investigate further in the early morning later. ETA 09:00 to 10:00 AEST.
Circuit breaker reset by tech. Service restored.
Circuit breaker reset by tech. Service restored.
A VDSL2 site in Kambah, ACT went offline In the area of Linvingston Ave. TPG technician has been engaged to attend and investigate further. ETA 13:30 AEST
A VDSL2 site in Kambah, ACT went offline In the area of Linvingston Ave. TPG technician has been engaged to attend and investigate further. ETA 13:30 AEST