Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy provider has restored mains power to site. Services are now back online.
Energy provider has restored mains power to site. Services are now back online.
Energy provider has restored mains power to site. Services are now back online.
A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00
A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00
A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00
A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00
A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00
A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00
Tech has been dispatched. ETA 16:00 AEST
Power has been restored to site. Services are now back online.
Power has been restored to site. Services are now back online.
Power has been restored to site. Services are now back online.
A VDSL2 site in Monash, ACT went offline at 13:39 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA : 15:00 AEST
An issue with the VDSL2 site in Lyons has been resolved
An issue with the VDSL2 site in Lyons has been resolved
A VDSL2 site in Lyons, ACT went offline at 13:24 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:00 AEST
A VDSL2 site in Lyons, ACT went offline at 13:24 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:00 AEST
Tech has been dispatched. ETA 15:00 AEST
TPG technician has fixed the fault. Services are online as of 12:49 AEST.
TPG technician has fixed the fault. Services are online as of 12:49 AEST.
A VDSL2 site in Hacket, ACT went offline at 11:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 13:30 AEST.
A VDSL2 site in Hacket, ACT went offline at 11:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 13:30 AEST.
Tech has been dispatched. ETA: 13:30 AEST
Issue with a VDSL2 site in Griffith, ACT has been d
Issue with a VDSL2 site in Griffith, ACT has been d
Escalated to electrical contractor, as RCD keeps tripping , no ETR
Escalated to electrical contractor, as RCD keeps tripping , no ETR
A VDSL2 site in Griffith, ACT went offline at 09:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 11:00 AEST.
Energy provider has restored mains power to site bringing the services back online.
Energy provider has restored mains power to site bringing the services back online.
Energy provider has restored mains power to site bringing the services back online.
Some customers on or around Tinaroo Place in Duffy, ACT maybe disconnected from their internet services. Networking equipment in the area has been impacted by energy provider outage. ETR 23/04/2025 at 12:07 AM.
Services are now back online. Field tech found a tripped breaker that needs resetting.
Services are now back online. Field tech found a tripped breaker that needs resetting.
Services are now back online. Field tech found a tripped breaker that needs resetting.
A VDSL2 site in Narrabundah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 20:30 AEST
Mains power restored, services back online
Mains power restored, services back online
Energy provider outage in Chapman affecting VDSL services ETA 18:00 AEST
Energy provider outage in Chapman affecting VDSL services ETA 18:00 AEST
Energy provider outage ETR 18:00 AEST
Technician fixed the fault restoring services.
Technician fixed the fault restoring services.
Technician fized the fault restoring services.
A VDSL2 site in Kaleen, ACT went offline in the vacinity of Nambucca St impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Kaleen, ACT went offline in the vacinity of Nambucca St impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Connectivity to a VDSL2 site in Monash, ACT has been restored. Services are back online since 13:20 AEST.
Connectivity to a VDSL2 site in Monash, ACT has been restored. Services are back online since 13:20 AEST.
A VDSL2 site in Monash, ACT went offline at 11:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 11:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.
A VDSL2 site in O'Connor, ACT went offline at 07:28 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Services are now back online at 18:30 AEST. Field tech replaced power source on site.
Services are now back online at 18:30 AEST. Field tech replaced power source on site.
Services are now back online at 18:30 AEST. Field tech replaced power source on site.
Services are now back online at 18:30 AEST. Field tech replaced power source on site.
A VDSL2 site in Greenway , ACT went offline at 19:19 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
FOPS reset tripped RCD bringing the ADTRAN device back online.
FOPS reset tripped RCD bringing the ADTRAN device back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
ad1-mo-22-02INC000017169709Host Status(crocw3) - OK - 10.220.13.95: rta 9.002ms, lost 20%5h 33m21/04/25 12:40:2121/04/25 17:40:18
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 18:30 to 19:00 AEST
This has restored @ 21/04/25 13:01:01. Field tech has to reset tripped breaker 2x to bring back service online.
This has restored @ 21/04/25 13:01:01. Field tech has to reset tripped breaker 2x to bring back service online.
A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 11:30 AEST
A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 11:30 AEST
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.
Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.
Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.
Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.
We have lost connectivity to VDSL2 network devices in Kaleen, ACT. Technician ETA: 21/04/2025 08:00 AEST
Impacted VDSL2 services in Latham , ACT restored.
Impacted VDSL2 services in Latham , ACT restored.
A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 21/04/2025 01:36 AEST.
A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 21/04/2025 01:36 AEST.
A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 01:36 AEST.
Self restored.
Self restored.
This has self restored. Services are back online.
A VDSL2 site in Rivett, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is around 10:00 AEST
Services are now back online. Technician replaced circuit breaker and blown fuse on site.
Services are now back online. Technician replaced circuit breaker and blown fuse on site.
Services are now back online. Technician replaced circuit breaker and blown fuse on site.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 15:00 AEST.
Impacted VDSl2 services in Kambah restored.
Impacted VDSl2 services in Kambah restored.
Impacted VDSl2 services in Kambah restored.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:00 AEST.
Field engineers have restored services in the area as of 19:10 AEST.
Field engineers have restored services in the area as of 19:10 AEST.
Field engineers have restored services in the area as of 19:10 AEST.
We have lost connectivity to VDSL2 network devices in Kambah, ACT. Technician ETA: 19:00 AEST.
Impacted VDSL2 services in WANNIASSA , ACT resolved.
Impacted VDSL2 services in WANNIASSA , ACT resolved.
Impacted VDSL2 services in WANNIASSA , ACT resolved.
The TPG technician discovered an equipmet fault in the cabinet. The technician is currently obtaining a spare part and will return to the site shortly to replace it. ETA 13:00 AEST.
We have lost connectivity to VDSL2 network devices in WANNIASSA , ACT. Technician ETA: 11:45 AEST.
Impacted VDSL2 services in Forrest, ACT restored.
Impacted VDSL2 services in Forrest, ACT restored.
A VDSL2 site in Forrest, ACT went offline at 15:23 AEST impacting some services in the area due to power interruption onsite. Estimated time to restore (ETR)- 20:20 AEST.
A VDSL2 site in Forrest, ACT went offline at 15:23 AEST impacting some services in the area due to power interruption onsite. Estimated time to restore (ETR)- 20:20 AEST.
A VDSL2 site in Forrest, ACT went offline at 15:23 AEST impacting some services in the area due to power interruption onsite. Estimated time to restore (ETR)- 20:20 AEST.
A VDSL2 site in Monash, ACT went offline at 21:56 AEDT 17/04 impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 21:56 AEDT 17/04 impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Monash, ACT went offline at 21:56 AEDT 17/04 impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider maintenance completed. Services restored.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 13:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 13:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Kaleen, ACT. Estimated restoration time is currently 13:00 AEST.